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JustAnswerReviews 13,245

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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Polite fast working tecky
May 15, 2025

Polite fast working tech made me feel comfortable right away, and I also felt comfortable that he could fix my problem

Date of experience: May 5, 2025
New Jersey
1 review
0 helpful votes
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I contacted the CAA for assistance resolving a defective new appliance. I need to follow up with and continue my complaint to get this 6 month issue resolved

Date of experience: May 5, 2025
Wisconsin
1 review
0 helpful votes
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So far so good
May 14, 2025

He was going to look further into my problem, and the review came up. Once the review came up, I was going to click on the stars and unfortunately, I was thinking that I had to click five stars in order to give a five star review. I clicked the first star and it was sent off and that was not what my intention.

Date of experience: May 4, 2025
Arizona
1 review
0 helpful votes
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Quick and accurate
May 14, 2025

Asked several questions about a LR4 that I am considering buying Paul pointed out important issues with suspension at about 90K miles, will find out how this LR4 is doing.

Date of experience: May 4, 2025
Nevada
1 review
0 helpful votes
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Confused
May 14, 2025

After trying for nearly 2 hours, I contacted technical support. It took a while with several attempts with them until finally I was able to register my Fire Stick. Thanks.

Date of experience: May 4, 2025
Minnesota
1 review
0 helpful votes
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Didn't work
May 14, 2025

I paid 33 dollars for nothing... it was supposed to be 5$ so it's not worth the money

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Jimmy,

I hope we’ve been able to resolve your concerns. Feel free to contact me if you need any more help.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

New York
1 review
0 helpful votes
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Very comfortable and efficiently handled. The technician knew what needed to be, explained clearly what were the issues, and he corrected all problems to my satisfaction.

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Very effective service
May 14, 2025

I have been searching for information on an item. Within a few minutes, I had my answer. Very helpful information.

Date of experience: May 4, 2025
Florida
1 review
0 helpful votes
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While dealing with my Mercedes-Benz R350 I experienced a cranking, but no start symptoms at first. I thought maybe it would be crankshaft centers or camshaft sensors so I immediately did my self diagnostic and replaced both items. Just find that the vehicle still would not start, so realizing that I was stuck between a rock and a hard place and not very much knowledge on these type vehicles I immediately started Google searching where I ran up on just ask so I decided to give it a try. I must say I was very pleased with the experts knowledge on these vehicles. It's not every day that you get a truly professional technician that actually works on these type vehicles. He was very courteous. He took his time, although I do realize that he was probably helping other individuals needless to say is courteous and professional attitude reflecting upon himself and the company he represents. I am very pleased to know that now through his diagnostics, my fuel pump was off and I'm awaiting the new part. Thank you. Just ask.

Date of experience: May 4, 2025
Louisiana
1 review
0 helpful votes
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I've decided to sell my truck for parts. At 333,000 miles, it's time to retire her or sell her to someone else, preferably an experienced mechanic. Facing facts, I'm aware that more problems will emerge.
I was greatly impressed at his answer, that the problem COULD be dealt with. Money and time have made me choose not to pay to get it fixed. I'll sure miss my truck!

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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Worth the wait
May 14, 2025

I contacted JustAnswer right before midnight, so I'm sure that's why I had to wait to get matched with a veterinarian. VTErin was worth the wait, kindly and patiently answering all my questions. She is a cat expert, which was also reassuring. I got advice from her that didn't immediately necessitate an expensive vet visit. Would use this service again.

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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Michael is very knowledgeable
May 13, 2025

Michael was able to tell me why my Zelle payment was blocked and other things I wasn't aware of.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Good work
May 13, 2025

Person was knowledgeable on my pool troubles would use them more often. It seems like the trouble is fixed. If not, I'm sure I can contact them again to continue trying to fix this.

Date of experience: May 3, 2025
Colorado
1 review
0 helpful votes
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The technician was very helpful and knowledgeable. She helped me resolve my issue.

Date of experience: May 3, 2025
Virginia
1 review
0 helpful votes
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Dr. Roberts was very thorough and explained why I didn't have to rush to an ER. I work with many physicians and healthcare services- he was very calm AND detailed. And FAST.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Helper
May 13, 2025

Great work, resolved my issue. I would use service again if I have another problem

Date of experience: May 3, 2025
Florida
1 review
0 helpful votes
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Explanational
May 13, 2025

It was comfortable speaking with him, understood his explanations as I what I needed to do. I appreciated his expertise.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Great full!
May 13, 2025

Great full for *******@Tony Attorney for patiently answering all my questions as I have no idea how things works in regards of my case. I can't THANK YOU enough Mr Tony KODUS to you again! Blessed you!

Date of experience: May 3, 2025
Sweden
1 review
0 helpful votes
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Good Service
May 13, 2025

I needed legal advice on a claim for a benefits claim. The barrister was very clear and helpful in his reo

Date of experience: May 3, 2025
Canada
1 review
0 helpful votes
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Problem resolved
May 13, 2025

After explaining the situation to the JustAnswer team they connected me with an expert that provided a variety of options to try - everything worked out with the first option. Very pleased with the overall support provided.

Date of experience: May 3, 2025