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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Polite fast working tech made me feel comfortable right away, and I also felt comfortable that he could fix my problem
He was going to look further into my problem, and the review came up. Once the review came up, I was going to click on the stars and unfortunately, I was thinking that I had to click five stars in order to give a five star review. I clicked the first star and it was sent off and that was not what my intention.
Asked several questions about a LR4 that I am considering buying Paul pointed out important issues with suspension at about 90K miles, will find out how this LR4 is doing.
After trying for nearly 2 hours, I contacted technical support. It took a while with several attempts with them until finally I was able to register my Fire Stick. Thanks.
I paid 33 dollars for nothing... it was supposed to be 5$ so it's not worth the money
I have been searching for information on an item. Within a few minutes, I had my answer. Very helpful information.
While dealing with my Mercedes-Benz R350 I experienced a cranking, but no start symptoms at first. I thought maybe it would be crankshaft centers or camshaft sensors so I immediately did my self diagnostic and replaced both items. Just find that the vehicle still would not start, so realizing that I was stuck between a rock and a hard place and not very much knowledge on these type vehicles I immediately started Google searching where I ran up on just ask so I decided to give it a try. I must say I was very pleased with the experts knowledge on these vehicles. It's not every day that you get a truly professional technician that actually works on these type vehicles. He was very courteous. He took his time, although I do realize that he was probably helping other individuals needless to say is courteous and professional attitude reflecting upon himself and the company he represents. I am very pleased to know that now through his diagnostics, my fuel pump was off and I'm awaiting the new part. Thank you. Just ask.
I've decided to sell my truck for parts. At 333,000 miles, it's time to retire her or sell her to someone else, preferably an experienced mechanic. Facing facts, I'm aware that more problems will emerge.
I was greatly impressed at his answer, that the problem COULD be dealt with. Money and time have made me choose not to pay to get it fixed. I'll sure miss my truck!
I contacted JustAnswer right before midnight, so I'm sure that's why I had to wait to get matched with a veterinarian. VTErin was worth the wait, kindly and patiently answering all my questions. She is a cat expert, which was also reassuring. I got advice from her that didn't immediately necessitate an expensive vet visit. Would use this service again.
Michael was able to tell me why my Zelle payment was blocked and other things I wasn't aware of.
Person was knowledgeable on my pool troubles would use them more often. It seems like the trouble is fixed. If not, I'm sure I can contact them again to continue trying to fix this.
Dr. Roberts was very thorough and explained why I didn't have to rush to an ER. I work with many physicians and healthcare services- he was very calm AND detailed. And FAST.
It was comfortable speaking with him, understood his explanations as I what I needed to do. I appreciated his expertise.
Great full for *******@Tony Attorney for patiently answering all my questions as I have no idea how things works in regards of my case. I can't THANK YOU enough Mr Tony KODUS to you again! Blessed you!
I needed legal advice on a claim for a benefits claim. The barrister was very clear and helpful in his reo
After explaining the situation to the JustAnswer team they connected me with an expert that provided a variety of options to try - everything worked out with the first option. Very pleased with the overall support provided.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Jimmy,
I hope we’ve been able to resolve your concerns. Feel free to contact me if you need any more help.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645