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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have a rental Auti q3. I was out and about, all of a sudden car won't start I get checking remote access rights please wait. You must insert key and turn to start car.
Answered all questions. Everyone I interacted on site was very kind
The doctor was very helpful, Zuma is eating, drinking, no tummy gurgling and feeling better.
Very to the point, and straight forward answers. I appreciate the given information as well
It was pleasant and helpful. Just have not received the information about the vet to get my cats their shots.
I had questions about a scam and JustAnswer directed me to who would be best to address my concerns. The lawyer was very receptive, seem to be very genuinely interested and helpful
I am disgusted you stole from me it stated it was $2 to join but you stole $43 from my bank I want my money returned as I didn't get any info for what I asked
Hello Joan,
We hope your concerns have been resolved. If you're satisfied, a 5-star rating would be appreciated. Should you require further assistance, don't hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
I thought chatting with a vet online would be a good option for me to get help for my poor itchy dog. But I was wrong. The so called vet told me to put aloe vera on her! That's not going to help her at all. It was a total waste of money
Hello Laurie,
I trust we’ve helped address your concerns. If you need further assistance, please feel free to reach out to me.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
Spoke to Dr. he agreed I needed to have an antibiotic for my infection. Just don't know where he sent it if he did. I am unable to LOL e to get a answer
Hello Evelyn,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
Dog had what turned out to be hives. Scary when you don't know why she looked so sickly. Vet diagnosed in minutes and able to giver recommended treatment.
My expert was definitely an expert in the automotive field. Very friendly and provided highly intelligent information with a smile. He was very patient and listened to me completely before he gave this response. JustAnswer is a great service to those that have questions about everything in life. Love Just answer
Could not connect with tech, do not bill me or refund me if you have, do not involve me in membership or monthly billing
Hello Mark,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
He knew what was wrong and describe why had the problem also gave me information on who to contact
It was great. I had a very quick response rate. He was able to answer all my questions and concerns in professional manner
I left the site for a while but not because I was dissatisfied but I recently join again because I feel that their experts are well qualified and always willing to search for you for the answer.
Well,
I was not informed that my subscription expired and when I posted a question (to JeremiahS-226), I couldn't find his answer, yet, I was sent a request for survey to express my opinion about the quality of the service provided. How am I going to write a review if I don't know the expert that I am being asked to rate. I haven't seeing replies from a person that J.A. Is asking about. In fact, I can't find answers from this person you asked about, neither from JeremiahS-226.
THEN, I am informed that my subscription was cancelled. WHAT?
If it is cancelled? Why was I able to receive replies from Dr. Li a Dermatologist, she even attempted to contact me via telephone but the calls did not come through my phone.
I later that day continued to read and retrieve answers but I kept bring told that my subscription had been cancelled.
I then tried to pay to resubscribe but I was continually being referred to Pearl the virtual Assistsnt to help me to resubscribe but she could not help me.
I asked complicated post-divorce questions. He nailed every one. I was able to hook them up with the State Code.
My old pump was not doing the job anymore, wanted feedback/ help on choosing a pump, Trevor was knowledgeable and steered me in the right direction. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cassandra,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645