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JustAnswerReviews 13,308

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,034
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Texas
1 review
0 helpful votes
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Very good Call
June 3, 2025

The mechanic was extremely knowledgeable and gave me the truth about what to expect. He also sent me to a company to have my BCM tested. I am very thankful because I wouldn't have been able to have a regular shop diagnose what he was describing with the special software needed to read communications.

Date of experience: May 24, 2025
Minnesota
1 review
0 helpful votes
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Great service
June 3, 2025

I was very pleased with the service and quick response. Problem with griddle on my stove.

Date of experience: May 24, 2025
Florida
1 review
0 helpful votes
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Thank you
June 3, 2025

Benjamin, Esq was very helpful- he explained that I would not receive a text about a traffic violation, instead such information would come in the mail.

Date of experience: May 24, 2025
Oklahoma
1 review
0 helpful votes
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5 stars service
June 3, 2025

He was very noligable, sending over different ways i can go about having transmission rebuilt with parts list and pricing. I would have no problem talking to him again on anything. Being a mechanic myself I really wanted to see what this was all about and if this was a scam in anyway. I paid 5 dollars fir my questions but was sadly charged 39 dollars first a subscription that I didn't ask for. I might of asked for one if not charged without my knowing. I still may use thus service in the future

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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Quick response, good listener
June 3, 2025

Appreciated the technician's understanding of my non-standard question. Not surprisingly, manufacturer's manual did not have the answer, but the technician helped me think about a reasonable approach. (Cleaning question)

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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I developed a maintainance schedule for my z06 based on averaging 2000+- mi /yr.
The mechanic confirmed my overall philosophy that u can't change the fluids too much and that my schedule is very adequate

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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Great
June 3, 2025

Got it working because of tech's resources and genuine helpful attitude

Date of experience: May 20, 2025
Massachusetts
2 reviews
1 helpful vote
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Extremely knowledgeable
June 3, 2025

Very patient, had the answers, Very pleased with his knowledge and mannerisms

Date of experience: May 24, 2025
Virginia
1 review
0 helpful votes
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Q6 pro
June 3, 2025

Tech did not make me go thru all the hoops that I had already done. He stuck to the basics. Have followed thru on his recommendation. Am hoping my issues will be solved

Date of experience: May 24, 2025
Oklahoma
1 review
0 helpful votes
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Problem fixed!
June 3, 2025

I didn't know of such service! I'm glad I do now. My problem was resolved in a matter of minutes (actually less).

Date of experience: May 24, 2025
Michigan
1 review
1 helpful vote
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Aside from sound advice that will give Sunny the 9 year old goldfish a chance to recover from dropsy... I think the next best part of this service is that the chats were with live humans, not AI/bots. A live phone call was an option, as well. If they were bots, they were darn authentic.

Date of experience: May 24, 2025
Georgia
1 review
0 helpful votes
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Verify
June 3, 2025

Easy, quick and pleasant. It was a good experience and reliable information

Date of experience: May 24, 2025
Virginia
1 review
0 helpful votes
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Mislead
June 3, 2025

I was told it would only cost me $1 to chat online with a Tax expert about a question. But instead enrolled me in a membership for $37 that I did not want. I canceled it the same day with out a response. Two days later I get a response that could not answer my question and charged the $37 dollars. This happened on 5/10/25 to 5/12/25.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Harriet,

I trust we've been able to assist you with your concerns. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

California
1 review
0 helpful votes
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Had many questions and clarified many of them very thorough

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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Not happy
June 2, 2025

Rick was nice and sound very professional but everything else about my encounter was fraud

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Rosalind,

I trust we’ve been helpful to you. If you have any other questions or need further explanation, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Canada
1 review
0 helpful votes
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Feedback
June 2, 2025

Responder is exceptional! Nice. Can understand problem quickly.

Date of experience: May 23, 2025
Canada
1 review
0 helpful votes
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The vet's response was thorough and products were recommended and explained to me for pup's itchiness and pain relief. I'll use this service again!

Date of experience: May 23, 2025
Georgia
1 review
0 helpful votes
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Helpful Overall
June 2, 2025

The advice given was very appropriate and definitely helpful.Highly recommend.

Date of experience: May 23, 2025
Colorado
1 review
0 helpful votes
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Angelo M was remarkable!
June 2, 2025

You previously gave me an attorney not familiar with Colorado laws and very arrogant with no empathy. Horrible conversation during a major catastrophe. Take him off your list of attorneys or I will! Angelo M gets 5 stars actually 10; incredible!

Date of experience: May 23, 2025
Australia
1 review
0 helpful votes
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Grateful.
June 2, 2025

To be guided in formulating something was completely satisfactory.

Date of experience: May 24, 2025