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JustAnswerReviews 13,300

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,034
This company responds to reviews on average within 1 day

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Ohio
1 review
0 helpful votes
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Click bait ad...
June 2, 2025

I was trying to fix an app issue with the app company and "just answer" ad popped up and looked like patt of the app companies site but was an add and I submitted my credit card info thinking it was the app company. The site stated it would only chage a dollar and the charged 52 dollars to my credit card.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Jose,

I hope we were able to help with your concerns. Please let us know if you have any further questions or need additional assistance.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Pennsylvania
1 review
0 helpful votes
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Returning packages
June 2, 2025

Helpful with returning my two packages - accidentally ordered two of the same coat & it doesn't fit (too tight across shoulders & too short in the sleeves).

Date of experience: May 23, 2025
Florida
1 review
0 helpful votes
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Excellent
June 2, 2025

Very polite, knowledgeable, attentiveness, thank you so much! N

Date of experience: May 23, 2025
Arizona
1 review
0 helpful votes
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Still waiting on chat
June 2, 2025

So far so good. Still on chat with lawyer Tony Anthony and waiting g for his response

Date of experience: May 23, 2025
Canada
1 review
0 helpful votes
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Problem not solved.
June 2, 2025

I have not been able to enter Duolingo for at least a week. When i talked to the expert (Stephan) the problem was not solved even though he was very patient and spent a lot of time. The problem was blamed on my device but i have not had any other problems. It is impossible for me to change the password. If this problem is not solved in the next few days, i will stop Duolingo and ask for a refund. This year was recently paid.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Mary Kay,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

North Carolina
1 review
0 helpful votes
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Dr.Raza was a great help.
June 2, 2025

Very efficient and helpful. Dr Raza answered all my questions efficiently and professional. I will use this service repeatedly.

Date of experience: May 23, 2025
Idaho
1 review
0 helpful votes
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Good details
June 2, 2025

Information and instructions were given in clear detail, easy to understand

Date of experience: May 23, 2025
Canada
1 review
0 helpful votes
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Appalling!
June 2, 2025

I am appalled!. I as told the call would cost $2.00 and I find a charge of $66.00 on my account. The call was worth $2,00 no more.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello June,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Minnesota
1 review
0 helpful votes
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Help was a benefit to getting on site but a great learning experience for this 95 year old and Paul my technician was so patient in walking me through to different sites

Date of experience: May 22, 2025
Idaho
1 review
0 helpful votes
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Consumer problems
June 2, 2025

Mortgage company lost 2 mortgage payments and won't give me trace numbers. Both my banks gave me trace numbers in 10 minutes or less. I have spent over 28 hrs on the phone with M&T Bank regarding this issue with no resolution.

Date of experience: May 23, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent Service
June 2, 2025

Randall did a great job helping me but unfortunately I'm going to have to go to the dealership to get it fixed

Date of experience: May 23, 2025
Alabama
1 review
0 helpful votes
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The assessment was great
June 2, 2025

The appraiser was very knowledgeable about the wash pot I had reviewed. My only possible complaint was the amount of time it took to get the appraiser on the phone

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Great experience
June 2, 2025

Amir did great, but the only issue wasn't Amir's fault, the system ask for the rating too soon, I was in the process of asking more questions, and after my first question, I had other questions and the rating questionnaire made it seam like the session was over when I still had other questions. So that prevented me from giving Amir 5 stars

Date of experience: May 23, 2025
Illinois
1 review
0 helpful votes
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Fraud.
June 2, 2025

I paid $5.00 and was told I would receive a call. Call not received.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Rosalie,

I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

North Carolina
1 review
0 helpful votes
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Great Lawyer help
June 2, 2025

The lawyer, I spoke to was very knowledgeable and understood my situation. It helped me to decide what I was going to do about the property. Very thankful.

Date of experience: May 23, 2025
New Jersey
1 review
0 helpful votes
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Caring and knowledgeable advice given, Prompt service given

Date of experience: May 23, 2025
Indiana
1 review
0 helpful votes
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Insurance law
June 2, 2025

I felt better after chatting with one of the lawyers. He told me what to do and how to about it. He send me link and information needed to fight my case

Date of experience: May 23, 2025
Tennessee
1 review
0 helpful votes
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I had several questions and requested a phone call. The attorney was not available for a phone call and offered me some bits of info via chat. When I followed up with a question, it did not get answered and I appear to have been dropped.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Tami,

I hope we’ve been able to help. Should you require further assistance, please don’t hesitate to get in touch.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

New York
1 review
0 helpful votes
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Two times is a charm
June 1, 2025

Im very happy with both phone calls regarding my tenant rights and obligations. Now I have a positive direction to move.

Date of experience: May 22, 2025
Maryland
1 review
0 helpful votes
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Great tech support
June 1, 2025

The technician was very professional and courteous. He solved my problem after a lengthy explanation to get me to understand what I needed to do to follow his instructions. Thanks for a job well done.

Date of experience: May 22, 2025