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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The vet was very kind and concerned and listened attentively to my concerns. He gave me very good medical advice. I accidentally rated him low but I meant to give him the very best rating.
My dog ate some medicine when it fell on the floor. A quick search said the medicine could be an emergency for dogs, acting quickly was the best bet, and to seek veterinary assistance right away. My options were limited because it was a holiday weekend, my vet was closed, and the emergency vet care options in my area aren't great. In stepped JustAnswer, who assessed well and guided an in-home safety plan. 24 hours later and my dog is well. Thanks!
I had a complex question about USING EERO to extend the range of my router. I was guided with straight forward, concise instructions in plain English and non-geek wording. Well done. The cost was $45, a bit high I thought, but it saved me many hours of bad advice and guesswork
Very quick being connected to a knowledgeable technician with a definitive advice
I was looking for my friend for a while when I found this site, I gave it a try and it was worth everything, very helpful, fast, I'm very impressed, he gave me all the info I needed, thank you so much
I didn't remember signing up with you …
I don' want anything more to do with Just Answer so I want to unsubscribe.
I know all I want to know So all I'm saying is unsubscribe me immediately
I found the website online while I was doing some research and was quite impressed with the engagements with other customers' enquiries. I was quite pleased with the response time and the level of detail.
Franklyn helped us problem solve our issue. We are able to get our system back on line. This lets us be able to wait until our contractor can replace a faulty alarm. Thank you Franklyn
I explained my situation to Dr Dago, and he recommended that I continue my antibiotics and contact my provider to get medication for my dizziness and nausea. I was very impressed with the advice.
NayanaN understood my problem and was very informative. Too soon to know if the correction & refund was successful.
Vets responded quickly and gave great advice. She was very friendly and understanding.
After explaining the issue with the week to week and a half old kitten vet clarified what the issue could be and to continue with the present care and see what happens.
I'm still waiting for a call from a repair technician, was told that I would be contacted in 3 to 5 days about scheduling a repair date. That was over a week ago,
Hello Mike,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
In searching on the internet for a tax question, I came across justanswer. Com. OUTSTANDING service. Quick to respond both via chat and phone. They are VERY knowledgeable and GREAT to work with. My question was somewhat involved, and they immediately had the information and response I needed. It could not have gone easier or quicker. I do not do taxes professionally, but I do them for several friends and family. They will absolutely be my go-to resource for ANY questions in the future. And I will definitely recommend them to anyone who has a tax question. I am excited to find such a resource.
I'm totally satisfied we trouble shorted many things on my boat motor I still couldn't get it to crank but we tried everything possible so I'm satisfied
Although we do not have a full outcome yet, we got a response from a Dr. in just a few minutes, we needed a Dermatologist due to a bad skin reaction. Dr. Was extremely undertasding and helpful, he introduced himself and quickly knew how to guide us.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Laurence,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645