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JustAnswerReviews 13,312

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,035
This company responds to reviews on average within 1 day

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West Virginia
1 review
0 helpful votes
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Daisy questions
June 5, 2025

The vet was very kind and concerned and listened attentively to my concerns. He gave me very good medical advice. I accidentally rated him low but I meant to give him the very best rating.

Date of experience: May 26, 2025
Delaware
1 review
0 helpful votes
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Crisis averted
June 5, 2025

My dog ate some medicine when it fell on the floor. A quick search said the medicine could be an emergency for dogs, acting quickly was the best bet, and to seek veterinary assistance right away. My options were limited because it was a holiday weekend, my vet was closed, and the emergency vet care options in my area aren't great. In stepped JustAnswer, who assessed well and guided an in-home safety plan. 24 hours later and my dog is well. Thanks!

Date of experience: May 26, 2025
Florida
1 review
0 helpful votes
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Good advice-- for a price
June 5, 2025

I had a complex question about USING EERO to extend the range of my router. I was guided with straight forward, concise instructions in plain English and non-geek wording. Well done. The cost was $45, a bit high I thought, but it saved me many hours of bad advice and guesswork

Date of experience: May 26, 2025
Pennsylvania
1 review
0 helpful votes
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Very quick being connected to a knowledgeable technician with a definitive advice

Date of experience: May 26, 2025
Kuwait
1 review
0 helpful votes
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I was looking for my friend for a while when I found this site, I gave it a try and it was worth everything, very helpful, fast, I'm very impressed, he gave me all the info I needed, thank you so much

Date of experience: May 26, 2025
Ireland
1 review
0 helpful votes
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Mistake
June 5, 2025

I didn't remember signing up with you …
I don' want anything more to do with Just Answer so I want to unsubscribe.
I know all I want to know So all I'm saying is unsubscribe me immediately

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Laurence,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Australia
1 review
0 helpful votes
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I found the website online while I was doing some research and was quite impressed with the engagements with other customers' enquiries. I was quite pleased with the response time and the level of detail.

Date of experience: May 26, 2025
Georgia
1 review
0 helpful votes
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Microwave
June 4, 2025

How to use defrost on my new Samsung microwave; Charles explained what I needed to do and it worked!

Date of experience: May 23, 2025
Washington
1 review
0 helpful votes
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Alarm system question answered
June 4, 2025

Franklyn helped us problem solve our issue. We are able to get our system back on line. This lets us be able to wait until our contractor can replace a faulty alarm. Thank you Franklyn

Date of experience: May 25, 2025
Guam
1 review
0 helpful votes
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Excellent advice
June 4, 2025

I explained my situation to Dr Dago, and he recommended that I continue my antibiotics and contact my provider to get medication for my dizziness and nausea. I was very impressed with the advice.

Date of experience: May 26, 2025
Oregon
1 review
0 helpful votes
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Helpful service
June 4, 2025

NayanaN understood my problem and was very informative. Too soon to know if the correction & refund was successful.

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
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Stray cat advice
June 4, 2025

Vets responded quickly and gave great advice. She was very friendly and understanding.

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
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Neonate kitten blood in urine
June 4, 2025

After explaining the issue with the week to week and a half old kitten vet clarified what the issue could be and to continue with the present care and see what happens.

Date of experience: May 25, 2025
Michigan
1 review
0 helpful votes
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Loud LG air conditioner
June 4, 2025

I'm still waiting for a call from a repair technician, was told that I would be contacted in 3 to 5 days about scheduling a repair date. That was over a week ago,

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Mike,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

New York
1 review
0 helpful votes
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Excellent
June 4, 2025

The technician was very professional very knowledgeable very patient

Date of experience: May 25, 2025
Missouri
1 review
0 helpful votes
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In searching on the internet for a tax question, I came across justanswer. Com. OUTSTANDING service. Quick to respond both via chat and phone. They are VERY knowledgeable and GREAT to work with. My question was somewhat involved, and they immediately had the information and response I needed. It could not have gone easier or quicker. I do not do taxes professionally, but I do them for several friends and family. They will absolutely be my go-to resource for ANY questions in the future. And I will definitely recommend them to anyone who has a tax question. I am excited to find such a resource.

Date of experience: May 25, 2025
Georgia
1 review
0 helpful votes
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Boat Issue
June 4, 2025

I'm totally satisfied we trouble shorted many things on my boat motor I still couldn't get it to crank but we tried everything possible so I'm satisfied

Date of experience: May 25, 2025
Nevada
1 review
0 helpful votes
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Although we do not have a full outcome yet, we got a response from a Dr. in just a few minutes, we needed a Dermatologist due to a bad skin reaction. Dr. Was extremely undertasding and helpful, he introduced himself and quickly knew how to guide us.

Date of experience: May 25, 2025
Pennsylvania
1 review
0 helpful votes
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Awesome
June 4, 2025

Step by step instructions, easy to follow.
Very little wait time, and just a pleasant individual.
Perfect keep up the great work.

Date of experience: May 25, 2025
South Carolina
1 review
0 helpful votes
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Red alert
June 4, 2025

Triangle showing up when trying to initiate a cleaning. It is fixed now

Date of experience: May 25, 2025