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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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And he gave extra info that was very helpful. Got link to online service manual and part # for needed filter.:-)
Good help,, answering all my questions! That all I needed. I hope keeps in good you all.
I will report you to the BBB if you don't refund my $55 credit card charge, as they were no help to me.
I got a call late at night and because of this service I was able to accurately toward direction to follow…. Because of your actions my friend now knows the risls he was experiencing… he is seeking help this morning…
Thank you!
Lea Ames
Very helpful. Much appreciated. Keeps me a Garmin customer. Thanks
I was charge for something I didn't purchase and they have closed the subscription I didn't order and returning the money to my account.
So frustrated with annoying pop ups on my computer screen, they were preventing me from opening email and doing payroll and finally resolved the situation with Nathan's help from just answer
Profession. Gave clear steps to accomplish covered current laws and how to deal effectively with those laws
I was told it would cost 1 dollar refunded back. I hit ok and 44.00 was taken out of my account. I contacted them by text and the person said she would contact them but nothing happened. This is a scam. I never spoke to anyone about any question.
Hello Dennis,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
From downloading the app to an engineer reaching out was essentially minutes, and the engineer stayed online as we went through the problem solving finally sorting the issue, great service!
I spoke to the agent Arbil and even though he was not able to help with my issue, I hung up feeling satisfied with his answer. He was very respectful and really polite to me. He didn't let me feel stupid for asking some questions. I really appreciate that.
The Dr. addressed all of my concerns within minutes and for such a minimal fee. I am so impressed. Thank you so much!
My experience was great. Got a very quick response, call back from a Vet, who answered all my concerns.
He did what he said. No. No. No. No. No. No. No. No. No. No. No. No.
Just answer is my go to when I need help. The tech was quick to answer and directions were in simple terms.
Rollan was helpful with me all the way he's so knowledgeable and very understanding while explaining to me step by step the whole process. So grateful to him.
My doctor experience was great. He was very kind, personable, and genuinely interested in helping me. He gave great assistance in giving specific information and on what was wrong and what OTC items could specifically help me. Only thing I was a bit miffed at was a surprise charge for $51. I thought I had read $5. But, I was very happy with the help and utilized the service. So, I felt the charge was justified. Just would have liked to have known the cost before it came out of my account. All in all i was quite happy with the service.
Good! I didn't really think I'd find help bc my problem is unique, but there was a doctor who had seen this so I'm pleased!
Cat had stopped eating and was losing weight. Nose was stuffy and body frail. Dr prescribed putting meds in tuna water and spaying cat's nose with saline solution. Also putting a humidifier in the small room where cat can rest. Cat responded to the food and water.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Harold,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645