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JustAnswerReviews 13,313

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,035
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Virginia
1 review
0 helpful votes
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Answered my question fast
June 6, 2025

And he gave extra info that was very helpful. Got link to online service manual and part # for needed filter.:-)

Date of experience: May 27, 2025
Florida
1 review
0 helpful votes
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Amazing
June 6, 2025

Good help,, answering all my questions! That all I needed. I hope keeps in good you all.

Date of experience: May 27, 2025
Wisconsin
1 review
0 helpful votes
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Scammer
June 6, 2025

I will report you to the BBB if you don't refund my $55 credit card charge, as they were no help to me.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Harold,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Michigan
1 review
0 helpful votes
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I got a call late at night and because of this service I was able to accurately toward direction to follow…. Because of your actions my friend now knows the risls he was experiencing… he is seeking help this morning…
Thank you!
Lea Ames

Date of experience: May 27, 2025
California
1 review
0 helpful votes
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Very helpful. Much appreciated. Keeps me a Garmin customer. Thanks

Date of experience: May 27, 2025
Ohio
1 review
0 helpful votes
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Great service
June 6, 2025

I was charge for something I didn't purchase and they have closed the subscription I didn't order and returning the money to my account.

Date of experience: May 27, 2025
Florida
1 review
0 helpful votes
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So frustrated with annoying pop ups on my computer screen, they were preventing me from opening email and doing payroll and finally resolved the situation with Nathan's help from just answer

Date of experience: May 26, 2025
District of Columbia
1 review
0 helpful votes
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Rights of Surviving. Spouses.
June 6, 2025

Profession. Gave clear steps to accomplish covered current laws and how to deal effectively with those laws

Date of experience: May 27, 2025
Virginia
1 review
0 helpful votes
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Fraud
June 6, 2025

I was told it would cost 1 dollar refunded back. I hit ok and 44.00 was taken out of my account. I contacted them by text and the person said she would contact them but nothing happened. This is a scam. I never spoke to anyone about any question.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Dennis,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Great Service
June 6, 2025

From downloading the app to an engineer reaching out was essentially minutes, and the engineer stayed online as we went through the problem solving finally sorting the issue, great service!

Date of experience: May 27, 2025
Maryland
1 review
0 helpful votes
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Really respectful and polite
June 5, 2025

I spoke to the agent Arbil and even though he was not able to help with my issue, I hung up feeling satisfied with his answer. He was very respectful and really polite to me. He didn't let me feel stupid for asking some questions. I really appreciate that.

Date of experience: May 26, 2025
Florida
1 review
0 helpful votes
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Very knowledgeable
June 5, 2025

The technician knew what he was talking about - very helpful

Date of experience: May 26, 2025
New Jersey
1 review
0 helpful votes
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Half Smores Granola Chewy Bar
June 5, 2025

The Dr. addressed all of my concerns within minutes and for such a minimal fee. I am so impressed. Thank you so much!

Date of experience: May 26, 2025
Colorado
1 review
0 helpful votes
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Douglas Iris
June 5, 2025

My experience was great. Got a very quick response, call back from a Vet, who answered all my concerns.

Date of experience: May 26, 2025
Illinois
1 review
0 helpful votes
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He did what he said he would.
June 5, 2025

He did what he said. No. No. No. No. No. No. No. No. No. No. No. No.

Date of experience: May 26, 2025
Texas
1 review
0 helpful votes
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Always there when I need them
June 5, 2025

Just answer is my go to when I need help. The tech was quick to answer and directions were in simple terms.

Date of experience: May 26, 2025
Arizona
1 review
0 helpful votes
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Job well done
June 5, 2025

Rollan was helpful with me all the way he's so knowledgeable and very understanding while explaining to me step by step the whole process. So grateful to him.

Date of experience: May 26, 2025
Tennessee
1 review
0 helpful votes
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Great doctor
June 5, 2025

My doctor experience was great. He was very kind, personable, and genuinely interested in helping me. He gave great assistance in giving specific information and on what was wrong and what OTC items could specifically help me. Only thing I was a bit miffed at was a surprise charge for $51. I thought I had read $5. But, I was very happy with the help and utilized the service. So, I felt the charge was justified. Just would have liked to have known the cost before it came out of my account. All in all i was quite happy with the service.

Date of experience: May 26, 2025
Illinois
1 review
0 helpful votes
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Knowledgeable Doctor
June 5, 2025

Good! I didn't really think I'd find help bc my problem is unique, but there was a doctor who had seen this so I'm pleased!

Date of experience: May 26, 2025
New York
1 review
0 helpful votes
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Oral odor
June 5, 2025

Cat had stopped eating and was losing weight. Nose was stuffy and body frail. Dr prescribed putting meds in tuna water and spaying cat's nose with saline solution. Also putting a humidifier in the small room where cat can rest. Cat responded to the food and water.

Date of experience: May 26, 2025