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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I needed hands on assistance for a more technical installation. The plumber online got me to the point where I was convinced that the job was over my skill level.
Sorry I gave you a 9 now, doctor gave good advice still giving her fruit such as apples, small pieces of raisins, she's eating good drinking lots of water but her poop is still slimy she's acting a little bit better except her poop.
They answered all of my questions and give me peace of mind would recommend them to anyone who has car problems
I was lucky to be helped by Stefan on Just Answer. I was so frustrated trying find a solution to get my PC working after it shut down. The code I needed was saved in my Microsoft account but I couldn't log in. I am usually able to figure out how to fix a tech problem but after hours of trying I was so frustrated that I just asked, and Stefan helped me open the Microsoft account quickly. Stefan seemed very knowledgeable and I will ask for him again if I have another tech problem.
An online supporter addressed me, got my specifics concerns and directed me to a professional. I was almost immediately contacted and all on my questions were answered. Most importantly I appreciated the friendly reassurances. The Dr also followed up by leaving contact information should I need further assistance.
Attorney was amazing. She really helped me navigate my concerns.
Renting from landlord, at location for 15 years, and was able to get my questions answered about my rights and advised on how to go from here. I will be asking more questions and am glad to get the help!
Seemless chatting with Dora at impressive pace that prepped Dino the technician to call me with lightning speed before I was even done answering her final question. Dino dove right in and we discovered the solution within seconds…all of this after hours on a Friday evening. Great experience!
I use this app every day. It is good to have a human connection in this AI driven world. I communicate with doctors, lawyers, vets, and I have many items of jewelry appraised. Great app. Totally worth the money.
I thought I would only be a subscriber to JustAnswer for a month or two, but as time has pressed on, I find myself using it every day. I have received good advice from doctors, lawyers, veterinarians, contractors, tax specialists, career counselors, appraisers and more. The experts take this very seriously and provide thoughtful responses to every question. I am most impressed with JustAnswer.
Nathan gave me the answer I needed and your service was great and thank you for helping me out because I really get upset when people mess with my only income or try to mess with my only income and is bad enough that I can't get Medicaid or food stamps because I make too much money so thank you again
I received very detailed advice on what action to take plus multiple referrals to law firms with the expertise I need in my area.
The vet i spoke to was incredibly knowledgeable and very helpful.
The Vet was wonderful and helped tremendously... gave a 9 on satisfaction because I was never clear on how much my credit card would be charged... I want to know that please text or email me
Joseph was excellent and provided the perfect troubleshooting of my device. I will most definitely use him for my other devices at my business.
Very helpful advice and guidance on a question involving a mix of internal and national corporate entities and people.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645