business logo of JustAnswer

JustAnswerReviews 13,344

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,039
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Deep Hole after Blackhead Removal
June 13, 2025

I removed a Blackhead from my Back that was in my tattoo. I pressed multiple times, first two results were the typical Blackhead dark matter like pus. The other presses after that were white pus. A quarter inch hole was the ending result. Slight pain from pressing the area but no pain after. I used a sowing needle to poke inside the hole and rotated the pin a few times while inside the pore(absolutely no pain or discomfort while doing this, this is also how I estimated how deep the pore was by gauging how much of the pin went inside) to possibly break up any loose pieces and then proceeded to press one more time with no results. At the end of that, I cleaned the area, used Neosporin and a Bandaid. The next day, the area was sore. The only requirement for proper healing is: wash the area with mild soap, dry it, and finally use Neosporin and cover with a bandage. Do not use a Pimple Patch or Blemish Patch, this will trap anything inside including bacteria and also won't allow airflow to the skin or wound.

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
Follow Diana S.
Unfollow Diana S.
Share Review
Report Review

Awesome
June 13, 2025

Very nice and knowledgeable. Cares about the concerns that f our pets not like done Dr. offices I've been too.

Date of experience: June 3, 2025
Canada
1 review
0 helpful votes
Follow Shannon L.
Unfollow Shannon L.
Share Review
Report Review

Legal Ease is amazing.
June 13, 2025

Really appreciated the help. And fast response - terrific support and really easy to understand.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
Follow Pam J.
Unfollow Pam J.
Share Review
Report Review

Working phone numbers for SS
June 13, 2025

I asked for a working number and that's what I was given. He gave me the times they would be open. Also he gave me two munbers in case the first one was busy.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
Follow Pat M.
Unfollow Pat M.
Share Review
Report Review

Excellent
June 12, 2025

Tech was very helpful and got me fixed up very quickly and he was very kind.

Date of experience: June 2, 2025
Rhode Island
1 review
0 helpful votes
Follow Phyllis C.
Unfollow Phyllis C.
Share Review
Report Review

Problems with this text
June 12, 2025

Arkham Siddiqui was great, very patient though we couldn't solve the problem on a Sunday night. I used his advice to do so Monday morning. But the evaluation form wouldn't let me enter an evaluation of Siddiqui. All stars!

Date of experience: June 2, 2025
Maryland
1 review
0 helpful votes
Follow Liz L.
Unfollow Liz L.
Share Review
Report Review

Great technician - Chet- he tried everything and talked me through the process of trying to fix it. But we need a new part he thinks. He gave us references for repair companies which was great.

Date of experience: June 2, 2025
Tennessee
1 review
0 helpful votes
Follow Luke H.
Unfollow Luke H.
Share Review
Report Review

Quick and Informative
June 12, 2025

Was connected to a lawyer very quickly, and received the answers I was looking for immediately and confidently.

Date of experience: June 2, 2025
New Jersey
1 review
0 helpful votes
Follow Keith M.
Unfollow Keith M.
Share Review
Report Review

Trying to find specific doctor in my area and in less than 15 minutes they got me 4 in my driving range after I couldn't find more than 1. Great

Date of experience: June 2, 2025
Maryland
1 review
0 helpful votes
Follow Charita A.
Unfollow Charita A.
Share Review
Report Review

Help for the clueless!
June 12, 2025

I needed to add word to my computer and I didn't know how to put it on. The technician walked me through the process and I was able to install word

Date of experience: June 1, 2025
Oregon
1 review
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

2005RX330
June 12, 2025

Great. Very informed and showed experience. Gave me confidence.

Date of experience: June 2, 2025
Texas
1 review
0 helpful votes
Follow Steve C.
Unfollow Steve C.
Share Review
Report Review

Help setting up new tv
June 12, 2025

He was very knowledgeable and patient. He understood my issue and worked to resolve it. Gave me benificial advise to resolve my issue.

Date of experience: June 2, 2025
California
1 review
0 helpful votes
Follow Ettonje B.
Unfollow Ettonje B.
Share Review
Report Review

Was trying to find answers to whats wrong with my car with engine light on screen. The tech came in chat kindly chat on what is my issue, I chat whats wrong the he sent Ron Z. A Ford tech repair of 20 years answered my questions and provided safety instructions on how to handle the situation. Thank you very much for valuable Service!

Date of experience: June 2, 2025
Florida
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Thorough and professional.
June 12, 2025

It was great! Thorough and professional. Answered all questions and provided important contact info.

Date of experience: June 2, 2025
Illinois
1 review
0 helpful votes
Follow BRANDON M.
Unfollow BRANDON M.
Share Review
Report Review

Problem solved
June 12, 2025

It was a simple solution to the issue I was facing, it was just a process that I wasn't aware of, but once I was informed by the mechanic what to try, I did and it worked🙂

Date of experience: June 2, 2025
Kansas
1 review
0 helpful votes
Follow Donald T.
Unfollow Donald T.
Share Review
Report Review

Hard to pull start
June 12, 2025

Tech was very helpful was helping me with hard pulling manual start

Date of experience: June 2, 2025
New Jersey
1 review
0 helpful votes
Follow Katy D.
Unfollow Katy D.
Share Review
Report Review

Frank was amazing, brief and polite, used his education to determine what he was looking at. Jeremiah's approach was very different…sort of pompous and almost abusive … I appreciate the service however!

Date of experience: June 2, 2025
Tennessee
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

Desperate for Endocrinologist!
June 12, 2025

I needed the opinion of an endocrinologist but it's impossible to get an appointment. It occurred to me I could use Just Answer. I did. It was fast and informative. I know I will use Just Answer now regularly.

Date of experience: June 2, 2025
Massachusetts
1 review
0 helpful votes
Follow Harry L.
Unfollow Harry L.
Share Review
Report Review

My issue with two step verification was solved, but it it took almost 2 hours on the phone with multiple people and ultimately Being sent back to the people I started with
So…problem got solved, but far too long in solving it

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Harry,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Florida
1 review
0 helpful votes
Follow Lixin J.
Unfollow Lixin J.
Share Review
Report Review

Amazing
June 12, 2025

Amazing, helpful, insightful, always answers my questions timely

Date of experience: June 2, 2025