Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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Very good selection and price, plus great service. Someone answered as soon as I called on Saturday, clarified a product question, confirmed the discount, and then I got an email encouraging me to call or chat if I had any questions. Really held my hand PLUS best price.
My experience so far was excellent. Im hoping the results of my purchase will be excellent as well. This bracelet is a gift for someone special, I hope I'm not disappointed. Usually, I don't purchase sight unseen, so lets see...
Cheryl emailed me when my first purchase didn't go through. And she was very nice sending me pictures of the pearls so I made my mind to upgrade with a larger pearl strand. Enjoyed the shopping experience and looking forward to see my beautiful mikimoto set!
Good experience. Website did state that in stock items were 20% off... I did not receive the 20% off. Talked live with customer rep who stated the ring I ordered was in stock and should apply but if not he is not sure why. Any feedback would be appreciated...
Wonderful experience overall. Good product and price. Helpful staff when called for assistance. Unfortunately it wasn't delivered in the 2 day window as stated so it was late for my boyfriends birthday so I purchased something else that he could open the day of his birthday.
Was told after purchasing online on 3/29, that the item was not in stock and would be mid-April before I received them (I was okay with this). Then received email stating Mikimoto stores closed and estimate opening in May and I would receive earrings 1-2 weeks after that. No options offered until I asked to be provided with them and unacceptable alternative items not even close to the original ordered items. The earring purchase was approx. $6,900. I am disappointed in the overall purchase experience as I've made many online purchases without any issues other than a few day delay in delivery. I'm still hopeful there will be a satisfactory resolution.
J.R. Dunn delivered on a much desired gift item in a popular size that was hard to find. Customer service reached out and kept me connected on the status of the order, and got it here on time for the special day! Thank you J.R. Dunn!
I ordered a men's g shock watch which says it ships in 24 hours, I get an email saying it's not even In your show room! Don't advertise something you don't have! Second, you order it from someone else for me which is fine, but I never received anything about it's shipping progress or if it's even been processed! I ordered August 24 it's now Sept 13 with no word on ANYTHING. I email saying if u haven't heard anything by now I'd just like my money back. Before the rep even waits for a response back from me to confirm she cancels my order and says I'll have to reorder! I've never had a worse experience than I have with jr Dunn! I will never do buisness with them again.
I had been looking at this watch band on the Michele website contemplating ordering it to find one day that it was gone. I really wanted it before the holidays so I did a search for it and JR Dunn had the best price compared to the department stores so I ordered it. It was an easy process and a quick delivery. It is my favorite watch band so far and I have many. I just love this one.
While I felt there was a bit "too much" chattering on line back and forth, it ended up with a very satisfactory purchase. I've Purchased from J.R.Dunn numerous times and always ended up being very satisfied.
Great experience for first time customers. Exactly as described online and great value for the money. Packaging was outstanding and not only protected the ring but gave no indication of what it was to reduce theft.
I had a great experience with J. R. Dunn. Representatives of this company reached out to me by phone and e-mail to discuss details of my order and to make sure that I am fully satisfied... made me feel like I know them for years. I would love to meet them in person and give them a hug.
Great service here! I was a little sketchy about ordering online, but they had the watch I wanted. I used their online chat feature and Steve was beyond helpful. What was neat, when I called in the store to verify the information obtained was legit, I actually spoke with Steve. He made the transaction smooth and effortless.
Love my watch!
Great customer service. When ordered placed, immediately received an email thanking me for the purchase. Shortly after that, another email arrived stating that the item was temporarily out of stock, but would be delivered no later than Dec. 21, and would that be acceptable to me. It was fine with me, and the order was received several days prior to that date.
J.R. Dunn ordered and shipped this wedding ring to me faster than other jewelers in my area were able to do. Cheryl Pracker responded to questions I had emailed almost immediately with professionalism and thoroughness. When the ring arrived it was wonderfully packaged with care and thoughtfulness and exactly what I wanted. I would absolutely recommend shopping at J.R. Dunn!
I actually waited from Christmas to July for it to go in sale, but JR Dunn seemed like the only place I could even find the specific watch I wanted. They're customer service was phenomenal and they really got it to me quickly. I look forward to future purchases from them.
I had a tight time frame to find my wife an anniversary gift. You worked with me very nicely by answering my questions promptly and getting my package to me sooner with no extra charge. Thank you J.R. Dunn!
I needed 2 send it back because the chain was too short. It is being lengthened or 20". It's been over 2 weeks & I have not received it back yet, nor did I receive a return confirmation or an expected re-receive date. In the mean time I got my credit card statement for the bill. I called the credit card company 7/17/17 & explained the situation that I did not have the merchandise. They said they would contact JR Dunn & adjust my bill to give me more time to receive it back & make sure it is good before paying.
Somewhat disappointed in the bracelet scale. I returned it but kept the necklace. I did however buy a new chain because the chain that was included was really tiny and cheap looking. The ideas and concept of dog fever is great but needs some tweaking.
My overall experience was exceptional. Shortly after purchase, I was contacted by JR Dunn customer service rep, Steve Pryor for specifics on how I wanted the package wrapped, and a specific date for delivery so the the gift recipient wouldn't spoil her surprise by intercepting the delivery. It worked out perfectly and I was really impressed with JR Dunn's level of customer care. I'll be shopping here frequently. Thanks!
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members