Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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I absolutely love my Lana hoop earrings! I was shopping around Nordstrom and Saks but J.R. Dunn had the best price. Their customer service was amazing and the delivery was quick. This was my second purchase from J.R.Dunn and I was extremely satisfied both times. Will definitely shop here again!
My overall shopping experience with J. R. Dunn was very professional. I purchased a beautiful pair of earrings made by the designer John Hardy and his dedicated artisans. You can never go wrong with John Hardy's jewelry. And through J. R. Dunn, I received these earrings on SALE. I am very pleased with the service from J. R. Dunn and I would recommend them to my friends.
I was extremely pleased and assured with J.R. Dunn's communication with me throughout my purchasing process, as I live in and was shipping to Nebraska. They did not have the product in store, and so immediately contacted me to let me know that they were ordering directly through the designer and I would have a minimal shipping delay. J.R. Dunn made me feel very confident in purchasing jewelry from them and I will definitely use their services again, as well as recommend J.R. Dunn each opportunity that I have. Thank you, J.R. Dunn Jewelers!
I purchased the bracelet because J.R. Dunn had the best pricing. There were questions about whether it would make it on time and Cheryl with Dunn was very helpful following up with me and assuring me that I'd have the item in time for Christmas. It ended up arriving WELL before I needed it, which was great. Would definitely shop with Dunn again.
First and foremost, the price for the item was the lowest available. Customer service was amazing, thank you Nina. The item was delivered much faster than expected! It was nicely packaged for a gift. I am very satisfied and would certainly do business with JR Dunn again.
Excellent customer service. Addressed all my questions to convert pierced earrings to clip earrings. The earrings were delivered in a laptop size box with an enclosed box. I really appreciated being asked to sign for the delivery. The merchandise looked as beautiful as displayed on the internet.
This was a gift from my dad for my mom that I (their daughter) ordered on his behalf. He called and dealt with the business personally and said they were amazing. They looked out for my order and called him back when they got it. They were very on top of the whole situation.
Easy Process - However, it was difficult to utilize the point system for a discount. When I tried to use the discount codes online, the website deducted the points from my account but never gave the discount. Please look into this...I basically lost all the points.
Shipping - The final issue was the shipping. The earrings were packed very well sealed multiple times, however the candy was not packed well. The glass/acrylic lid and sides were broken into pieces that fell into the candy itself, destroying the candy. For promos with delicate items, it should have been packed inside a box like the earrings. The acrylic was damaged and candy had to be thrown away.
J.R. Dunn remembers you and puts you on their client list. I have received personal emails and once they agreed to apply a discount that normally was only available to in stock items, because an item had gone out of stock after I ordered it. They honored the discount because I was a repeat customer. They carry the top brands and have access to beautiful fine jewelry from independent designers.
It was the third time I had ordered online from J.R. Dunn.
I was so impressed by the customer service and the multiple designers,and the variety of pieces of jewelry online.
I always like to see and try what I'm purchasing.
Your store makes it easy and fast.
I was lucky to have Cheryl Pracker guide me through my purchases. Your live chat makes the difference.
Definitely will recommend and buy from your store again.
Christmas is coming.
Thank you
Giselle Faust
Ordered online and I received a follow-up email & phone call when one of my items was out of stock but was assured I would receive the item ASAP. Very professional and helpful. I loved the personal touch.
The thing I like most is that your customer service ~ Nina, contected me immediately due to unavailable size of the item I purchased. This kept me from waiting too long cause I would like my husband to get the gift before Valentine's Day. And the John Hardy leather bracelet is gorgeous, my husband loves it very much! Would definitely recommend to others.
I Ordered a Pen, that so happened to be out of Stock. I received an Email from Cheryl letting me know that the pen was out of stock, but she suggested a couple other options. We chose one we thought we liked and it was here within a week. Over all the Service provided by Cheryl was quick and helpful.
Your customer service was excellent. Best price around. The packaging was beautiful and the shipping was unbelievably quick.
Very happy with my experience! Unfortunately, I don't love the earrings I bought as much as I thought I would but I will definitely be purchasing jewelry from your store again!
What a great experience as this was my first purchase! Chatted with Nina and she was so wonderful! I can't say enough about her! She made my purchase so easy and sent extra pictures so I could see a "real time" photo. Thank you Nina for all your help!
I worked with a lovely customer service rep. Named Nina. She's absolutely amazing. She called me to make sure it was alright that the bracelet had to be special ordered, I called her to give her an alternate address, and she called me when my bracelet shipped. Nina was a extremely kind and incredibly helpful throughout my experience.
I'm sorry to say, but it seems every time I order there is always some type of glitch.
You say available for immediate delivery and then I get notice that the last one is sold or say you have the size I need, but then when I order it's not available!
I have not given up ordering with you at this point.
The customer service was excellent. Cheryl was extremely helpful and emailed me several times about my order with updates. My order came quickly and was securely packaged. My bracelets were beautiful and great quality. Will definitely buy again from JR Dunn
I went to the site because they carried a ring I was looking for as a gift. The site offered free overnight shipping, but the promo code did not work. They also offered a 10% off first customer discount, but the promo code did not work as well. I waited a week and a half for ground shipping only to receive the item that was not the correct size. Return policy is terrible, if I am spending over $300 they should offer free returns and assist through the process. I contacted Customer Service only to never receive a follow up. It was a gift and the receiver decided they still liked it so I didn't opt to return.
I lost a treasured necklace and replaced it with J.R. Dunn's special offer on the same necklace! Yay!
After a few weeks, I still love my John Hardy necklace. I do wish the clasp was larger. It can be difficult to secure the necklace and to take it off. I think I lost the first one because I didn't get the clasp securely closed at the back of my neck. I don't have this problem with my other JH necklaces.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members