Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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Although I was initially buying for the deep discount, I had difficulty making the purchase and had to ask for help via chat. The person informed me that the necklace I wanted was excluded from the discount but gave me a different code to enter. Although it wasn't the 20% I had been offered, was still happy they were willing to offer me some discount to move the merchandise.
Love my watch! I originally purchased the two tone deco Madison mid but there was something about it that I didn't like, on me. I decided if I was going to splurge on me, I can afford to splurge a little more and get something I really liked. I purchased the Serein mid Sky watch and I'm obsessed.
I purchased from JR Dunn due to the legitimacy of the business, the years in service, and of course, I was able to use a promotional code for a good deal. Customer service here rocks.
This was my 1st time purchasing from J R Dunn and I was very pleased with the product and the customer support when I had to return one size and get a new size. They were very accommodating and willing to assist.
Band was top quality at a reasonable price. Shipped quickly once it was available in inventory. JRDunn customer care contacted me via email within a few hours to inform me that the particular product was backordered and accurately estimated the ship date. Only had to wait 10 days to get the product.
Packaging was excessive - UPS box over another UPS box, containing sealed plastic bag then a tissue wrapped package that had a box with the watch band. Watch band was in a carrying case. Love the care for a quality delivery, just concerned about the waste and impact to our environment.
I am a return customer for a reason. This is my fifth of sixth purchase; and I wouldn't return if they didn't provide service when needed. When a very, very expensive bracelet had a defect, they took it back and repaired it with no arguments.
A flawless experience.I had an issue with the clasp; I wasn't sure how to open it. I called the store never thinking that anybody would help me during this Christmas season,but sure enough the woman that answered the phone actually helped me!She walked me through it and it was very easy! I was blown away that a live person even answered the phone and actually helped me. Within 60 seconds the clasp was opened, I was blown away!
I found your site via Google. I was brought in by the PLA & special offer + the Raukten 6% cash back. I love that I am supporting your business & look forward towards the rest of the purchase experience!
You were the only site to have the Gucci necklace that I was looking for. The price was excellent, the same as the Gucci store would have charged, no upscale. The necklace was package in so many boxes, it could have survived a hurricane. Overall excellent experience from this jeweler, thank you.
Delivery with UPS restrictions were complicated. Would have liked to have been able to opt for it to be left at the UPS facility with pickup with ID. Instead had to wait for multiple failed delivery attempts (>3) which caused a lot of frustration for me, my sister (recipient of gift) and probably a UPS driver that kept stopping at her house at the same time everyday while she was at work. Ultimately, about > 1 week later, she was able to pick up her gift at the UPS facility. UPS said we couldn't change any delivery options because of restriction placed by the sender.
Overall a great experience! I was concerned I wouldn't be able to get my order in time for the holidays as they emails me stating that the item I had order was out of stock. I contacted them and they immediately ensured me that they'd try their best to get it to me before the holidays and sure enough, they did! Very satisfied with my purchased and the receptant loves his ring. Would 100% come back and buy again. Great products and great customer service!
I found exactly what I was looking for on your website and was very pleased when I received it in the mail. I liked that if it hadn't had worked out I could have sent it back for a refund. The whole experience was a breeze.
Great overall experience. I gave the delivery time 3 stars due to the two weeks I had to wait for the item to be ordered. I understand it's not your fault and that the item needed to be ordered from the designer, but I wasn't thrilled. Over all I would still purchase again from you all. Best customer service I've ever had.
I hope everything is as viewed and purchased on the website as it will be when shipment arrives. Also I noticed there wasnt a secure lock symbol next to the web address at the top as I normally do not purchase from such websites, also was curious as to why the likac blossom and rose amethyst line wasnt on sale for mothers day, as it was the same price as I wouldnt gone through Tacori themselves?.Thank you and here's to hoping everything turns out great!
I would have liked to have better communication as to where my order was as it was not in stock and had to await arrival from john hardt but a week passed and i did not hear from a sales associate when my item was going to be available.
I ordered a ring. I received it in great time and the packaging and everything was perfectly lovely. However, the ring does not fit and I need to return it. I have emailed customer service two times and have heard nothing back and therefore not been able to return the ring. I have tried calling and was sent to a voicemail that was full and would not allow me to leave a message. Another failed attempt to complete this transaction. If anyone can get back to me that would be fantastic.
I found this item at a lower price from a desginated retailer in Italy, but I felt more secure purchasing from a retailer here in the U.S. The return policy made me feel even better about the purchase.
Live chat support helped me with feeling comfortable ordering online. The description of the ring I was looking for also convinced me to order from your company. In addition, your positive reviews and your A+ rating from BBB and your return/exchange policy influenced me to go ahead and order from you.
I love everything about J. R. Dunn company. The customer service and attention to detail is paramount. My request would be to procure a 'Gucci cleaning cloth' or any cleaning cloth so that I may clean my jewelery and be comfident that my jewelery is being kept in optimal condition. Please, may you grant me this request. Thank you.
Great service and shipping time.
The only thing shipping and duty was to high but specially when shipping in the US was free at this time.
I understand that internationnal shipping is always a challenge.
I recommend the store
The overall experience was positive throughout with one negative aspect being that post checkout and based on a quick 2 Day delivery, I was then advised a couple of days later that the item was Not in Stock and would be 1-2 weeks delivery. Because I was not in a hurry to receive the item I did not cancel the order but felt that if an item is not in stock or available, the system should identify this to the buyer prior to checkout, not post sale.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members