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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Brittany P.
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Great experience with JR Dunn, I personally never have ordered from this store in the past, but the reviews is what pushed me to try it out, plus great percentage off deal was going on and I couldn't pass up the purchase of my Michele watch! Love it!

Date of experience: January 16, 2019
Catherine S.
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I received at least 3 emails about getting a 20% discount for my birthday but when I tried to use it it didn't work. Live Chat said I only got 10% on the piece. I have shopped before and got a 10% discount so I thought it was legitimate to expect the discount as advertised. I went ahead and bought the item but I probably shouldn't have because now I am not as satisfied..

Date of experience: August 23, 2020
North Carolina
1 review
0 helpful votes
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Rudeness
June 23, 2021

Lady very rude and unfriendly she acted as if she would rather not have had us in the store. Will not return had better experiences in the past

Date of experience: June 23, 2021
Ruben C.
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I was extremely satisfied with J.R
December 28, 2016

I was extremely satisfied with J.R. Dunn's customer service. I would definitely continue shopping with them and I will let my friends and co-workers know about the great customer service JR Dunn provides.

Date of experience: December 28, 2016
Twanna R.
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The earrings are too too small!
August 12, 2020

The earrings are too too small! I want to return for larger John Hardy earrings. I have many of the Hardy pieces. I could not wear these very very small earrings. Looks like earrings for a seven year old. Ad misrepresents size.

Date of experience: August 12, 2020
Pennsylvania
1 review
0 helpful votes
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Excellent customer service
February 22, 2024

My order was shipped and received quickly. The item was exactly as pictured and described.

Date of experience: February 22, 2024
Rosemary T.
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My experience was exceptional
January 8, 2018

My experience was exceptional. The price, customers service, and the item purchased went above my expectations. I highly recommend JRDunn Jewelers to anyone desiring a smooth purchase experience and quality merchandise.

Date of experience: January 8, 2018
Taher L.
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I tried purchasing this product 5 times and failed, when I try to communicate through mail, i didn't recieve a single response. It was a worst experience as i want this product as soon as possible but not getting any help from your side on how to purchase it.

Date of experience: November 4, 2018
D C.
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The process of purchasing this item could not have been anymore easier. The chat was promptly there for questions I had, the confirmation and the shipment of my order was very prompt. I couldn't be more satisfied with the shopping experience.

Date of experience: December 26, 2019
Richard B.
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Heard your commercial on 105.9FM to pay over time with no interest. You've got a great reputation as a family jeweler in the area. I come from a family of jewelers as well (Northeast). What more can I say?

Date of experience: August 5, 2019
Sharon H.
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I looked at this bracelet for a month and when I saw I could get a small I jumped. I have a very small wrist and this bracelet is beautiful and it is a perfect fit. I'm so in love with it and how fast you guys can ship!

Date of experience: June 8, 2020
PABLO T.
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The website is very easy to use
December 29, 2017

The website is very easy to use. The product is of very high quality. The delivery system set up is fantastic because, not only is the product delivered on time, a signature is required for security reasons.

Date of experience: December 29, 2017
J C.
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J R Dunn was a pleasure to deal with and was very attentive with follow up emails. I was very pleased with my experience and would definitely purchase from them again and would highly recommend them to my friends

Date of experience: March 10, 2018
Charles A.
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The item that I purchased was allegedly new but appeared to be scratched on the surface. Instead of going through the hassle of returning it, I kept it, as it was not very noticeable, but it was disappointing, as I paid full price.

Date of experience: March 10, 2019
Polly D.
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The Mikimoto pearl bracelet was exactly what I wanted and I was happy I could take advantage of the sale.
The Mikimoto earrings were nice but the pearls were smaller than what I wanted.
When I wanted to return the earrings, Steve was very helpful and even sent me a return shipping label.
I have bought other items from J.R. Dunn throughout the years and have always been satisfied.
I like talking to someone at J.R. Dunn before purchasing... They are very helpful.
Thank you.

Date of experience: July 19, 2017
Anthony Z.
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I purposely had the package sent to a friend's house so the recipient would not see the package. The addressee was changed by you, my name was taken off the package and my friend's was put on the package, which then caused them to open the package. A card was sent to my address discuss the purchase, the recipient then saw the card and who it was from and knew the gift was coming. The card ruined the surprise and does not serve any purpose.

Date of experience: December 28, 2017
Genette B.
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I purchased from your jeweler in lieu of John Hardy directly because of your 10% off coupon. John Hardy was offering free earrings but their bracelet was on back order until April. Your price was just better and the item was available now.

Date of experience: January 28, 2019
Wisconsin
1 review
0 helpful votes
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Very nice gift for husband.
February 1, 2024

Customer service was very helpful. Pleased with the product.

Date of experience: February 1, 2024
Nellie G.
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I'am very Fascinated
June 25, 2018

I'am very Fascinated. The service is Excellent exceeded my expectations, and the presentation is very nice and very attractive. My husband was extremely happy and excited. He loved it and it fits him.
Extremely satisfied.

Date of experience: June 25, 2018
Florida
0 reviews
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They are beautiful.
June 26, 2022

They are exactly what they say they are. They arrived safe and quickly. The customer service was very good as well.

Date of experience: June 26, 2022