Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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Lowest price with no sales tax make this a good buy. The only thing is there is no info on when the product is available on the website. I was informed that this product is not in stock after I have placed the order. Then we have to wait for manufacturer's reply on when product is avaialable. Perhaps you can state on your website that this is not an in-stock item and indicate when it will ship to manage customer expectations.
Very well done! Everything from the price to the quality of the piece was perfect! The shipping was quick and the packaging was very well done! This is my first transaction with JR Dunn and I will be coming back for more! Thank you very much! You made my gf extremely happy and that is priceless to me!
Perfect gift for our daughter on her 30 birthday. We live in Texas and she in California. Because of COVID we were unable to be with her on her special day. She loved the earrings and they even came a week early.
This was my first time shopping at JR Dunn and my experience was a really good one. Love their website and they shipped my order within 24 hours of my purchase and I received my order within 2 days. :)
I love your online store, your selection is great and in sync with the latest trends. Since I'm on your mailing list (snail), I get these great coupon offers that keep my ring fingers in sync with the latest trends, too. Ha!
Steve Pryor answered my questions promptly and expedited this sale for me. His company delivered these earrings promptly and in perfect condition-they inspired total trust in me for future purchases and I'm in another country.
Your "continue shopping" button from shopping cart page would put you right back to the home page (NOT the last page you were viewing) - VERY frustrating navigation if you are buying multiple items from same designer/or same range. Also checkout kept failing until I realized I had not signed into my account (but there was specific reason given for the failure other than 'gateway' failure). I eventually figured it out (I supposed it was confused as my email was already in your system but I was just doing a regular guest check-out). Once i logged in there were still items listed from MONTHS ago in my shopping cart (when I was browsing. It then added these items to my new shopping cart items so I had to delete the old ones (sigh...) Your website needs more work.
Excellent customer support. They have done a good job of communicating; one of my items is still backordered. And my overall experience is not rated as highly because one of the items I received was the incorrect item. I am still waiting for that correct item to be shipped. However, the return was handled quickly and smoothly.
I feel the photo of the ring I purchased was deceiving because the ring is actually much thinner and smaller than the photo would suggest. For that reason, I am disappointed with this purchase. I also thought delivery would have been a little faster.
I was looking for a particular watch but didn't have a spec for it so I was going off total memory. The clear pictures and detailed descriptions were so helpful in helping me find the exact watch I was looking for. A bonus was the super fast delivery.
I am 100% satisfied with my item and the customer service received. Shipping was speedy and my item was authentic and gorgeous. Came boxed and ready to give. I will shop with JR Dunn in the future. No hesitations.
I am really pleased with my experience with J.R. Dunn. The sales associate took the time to make sure I would be 100% satisfied with my purchase and answered all of my questions. My purchase was delivered promptly and securely. I would buy from J.R. Dunn again.
This was my first time purchasing from your website and it was overall a great experience. I was very happy with my purchase and was very eager to receive it. Although shipment was delayed I was very happy with my watch and have received so many compliments on it. It is a beautiful piece! Thank you!
I was pleasantly surprised with the level of service and professionalism with J.R. Dunn. My order was not in stock, therefore had to be special ordered from the vendor and J.R. Dunn was in constant contact with my throughout the entire order experience. Superb customer service!
Easy to navigate website. I was so glad to find additional straps for the Michele Watch I purchased
The ring was perfect and my girl was delighted to see it. She said yes even before she caught glimpse of it, and over all it provided a unique engagement ring and a beautiful addition to the jewelry she enjoys wearing. Thank you!
I just had a hard day.my phone lines are down, my cell not working correctly, and I did not know John Hardy Naga bracelet did not qualify for the "rush20" discount. It's also raining like crazy, my old back hurts more than usual, my 19 year old car needs gas if I can get it started, I'm low on medicine, some of my kids and grandkids
Can't make it here for Christmas, my old dog is getting fat, the phone repairman won't be here until late Wednesday, and I think I remember that I'm starting to forget things. But my dog still loves me.
Happy Holidays
I've ordered three times online from J.R. Dunn. Each time the website said the item was in stock and would be shipped immediately. Each time the item was NOT in stock and had to be ordered; delivery was delayed by several days to several weeks. I had to call customer service to find out what was going on a particular item two times. I was not informed about a delay by J.R. Dunn or the jewelry company that was shipping the item to me until I called customer service. On another item, I could not apply my points online. I had to contact customer service again. I don't like the triple packaging on sent items. I got a big box (actually an envelope in a box in a box) for a pair of earrings! Ridiculous.
After ordering from JR Dunn, I was very happy with the special attention that I received. I appreciated the customer service/phone call that I received that straightened a slight discrepancy. I will definitely order from you guys again.
I was so impressed by the overall buying experience with J. R. Dunn. I was called by the company to make sure the shipping date was satisfactory. It arrived on time and it was beautiful. We were so pleased with the pendant and the cost.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members