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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Mr B.
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My shopping experience so far has been marvelous
September 11, 2020

My shopping experience so far has been marvelous. I am satisfied with the items that I have purchased from J.R Dunn Jewelers. I am most definitely recommending my families and friends to shop at J.R Dunn Jewelers.

Date of experience: September 11, 2020
Mary S.
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I purchased earrings for my niece's birthday and they weren't in stock. When I received the email saying they'd take 1-2 weeks to arrive I mentioned they were a gift and was hoping they'd arrive within 1 week. J.R. Dunn's representative said it couldn't be guaranteed but would do their best to expedite. And the earrings did arrive on her birthday and she says they're very special and beautiful:-)

Date of experience: July 13, 2020
Sarah F.
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The service was absolutely amazing
October 15, 2019

The service was absolutely amazing. Very quick delivery and when I needed to exchange the ring for a different size, their help services were very quick and knowledgeable with their responses. They actually had to reorder the ring from the designers and I was a bit worried that it would take a while for my exchange to go through. The return process was fast and painless and I was able to receive my exchange within a matter of weeks, which was perfect! Over all I was very pleased with my purchase and would definitely go back to J. R. Dunn again!

Date of experience: October 15, 2019
Lucy B.
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I look forward to getting the watch!
March 15, 2017

I look forward to getting the watch! Your website made it easy. Loved the watch. I believe I have all the colors. I believe that maybe there is a light purple. I hate that they have discontinued this product. Thank you for the contact...will keep in touch with JR Dunn for future needs.

Date of experience: March 15, 2017
Laura K.
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I was really pleased to find a ring I had been eyeing on the internet for the best price I had seen anywhere - the chat feature on the website was great, and the flexible return policy made me feel really confident about buying a ring online! Thank you!

Date of experience: July 8, 2020
charlene L.
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Cheryl and Steve were the best customer service people I have ever dealt with buying an online order. This is the type of treatment I would expect when ordering something at least 10x's the price. I will definitely consider you again for my jewelry purchase. The gummies were also an unexpected treat! Thank you again!

Date of experience: August 11, 2018
Kimberly R.
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We shopped around online and at other store front locations for our new Michele watch, and aside from the Michele website, JR Dunn was the only one to offer this particular style. JR Dunn also offered a better price. We are also happy that a portion of the payment was donated to a charity of our choice.

Date of experience: July 17, 2020
Charlotte M.
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Easily done!
May 9, 2020

Easily done! Discount was very motivating. I was impressed that the delivery person checked to make sure I was home. The time of placing the order and receiving it was fast. The item was disguised in a larger package.

Date of experience: May 9, 2020
Paula B.
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I am a repeat customer
December 19, 2017

I am a repeat customer. Customer service is outstanding. I placed the order online, but it was easy to reach customer service about a query I had. They were very helpful, and the quality was as expected. Packaging was truly excellent.

Date of experience: December 19, 2017
Carla S.
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The order was delivered to my daughter ( a gift) two weeks earlier than I had expected it to arrive, I was told it was coming from somewhere other than the store and they would place a note that it had to arrive by a certain date and it came 2 weeks early!

Date of experience: February 9, 2019
Caroline C.
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This would have been a great experience except for the fact that there was a delay due to the fact that you had to order the strap, and that was not communicated to me. In fact, I found out the status of the order when I checked it online and had a live chat. So it took and extra 10 days to get delivered.
The packaging was nice, and the band is really pretty.

Date of experience: March 6, 2018
Simge A.
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Hi, i dont understand why i see 'What type of device did you make your purchase on?
' in this questions, i bought a watch. I see only laptop, tablet and desktop. Anyway, i received my watch on time and thank you for this

Date of experience: February 13, 2018
Lori K.
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Website did not state that the product was not in stock when I ordered it. The next day I received a nice email saying that it was not in stock, but would be ordered that day and it should take about 2 weeks for me to receive it. To my surprise, it arrived much sooner than that. I appreciated that someone took the time to send me a personal email to notify me of the delay.

Date of experience: April 18, 2019
Karen L.
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The pic of item was deceitful
October 9, 2020

The pic of item was deceitful. Item looked much small than it actually was which is what I was looking for. I am a petite woman and I find these a little too large for me. It was a final sale so I am stuck with them.

Date of experience: October 9, 2020
Regina L.
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Very good and fast feedback regarding my questions, plus the sale price right now. I purchased a prior Roberto Coin necklace through JR Dunn and again the price and quality of the merchandise was excellent.

Date of experience: June 2, 2020
Bruce S.
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Great service!
June 15, 2018

Great service! They kept me informed throughout the purchase. When they didn't have the strap I wanted with the watch they called and offered to ship the watch and give me the strap I wanted for free when it came in. Perfect experience and great financing. Definitely purchasing more jewelry in the future.
Thank you!

Date of experience: June 15, 2018
Guest Y.
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Shopping experience was good
October 27, 2018

Shopping experience was good. Impressed with packaging used and security of shipment. Discount provided was also a deciding factor. Very impressed with the history of the business and that it is family owned.

Date of experience: October 27, 2018
heybluewhy Z.
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Not a lot to opine on except the 'recipient' of the gift was ecstatic! Item purchased was well described, there was no attempt to steer me to other sku's. I consider the entire purchasing cycle with JR Dunn excellent and I will return to this Vendor again soon when 'needs require.'

Date of experience: June 14, 2020
Heidi N.
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Great price, super fast shipping
June 20, 2020

Great price, super fast shipping. I love how I can get my favorite watch at discounted price and paying as installment with no interest charge. Where you can find a better shopping place. Im so happy with my watch!

Date of experience: June 20, 2020
Daniel F.
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Ordered ring Nov
December 8, 2017

Ordered ring Nov. 18. Needed ring by Nov. 24. Ring arrived on time. Unfortunately ring size was too large. Spoke to Steve Pryor about it. Steve said no problem. He emailed me a return label and said they would size ring at no charge. Excellent customer service.

Date of experience: December 8, 2017