Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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I placed an online order and recieved my order in a timely fashion. Unfortunately, there was an issue with the product i recieved. I spoke with Steve about this issue and he immediately resolved it. I cant thank him and his team enough. Great customer service. Will definitely be ordering from JR Dunn in the future with piece of mind.
Originally I was apprehensive to invest in such a expensive purchase online; however, the quality and pricing were something our local jeweler could not match, particularly with regard to the tax on the purchase. We did our business research on J.R. Dunn, and combined with their easy return policy, we felt the risk of problems was low.(We did an initial return and it was easy!)
The online staff is highly responsive to questions, product information, and purchase options; they are articulate, friendly, and highly responsive to needs. Great experience, exceptional Mikimoto pearl necklace! Our newly graduated J.D. Was in tears with her gift! Thank you online, Steve and Cheryl!
Couldn't be happier. This was my 2nd purchase of John Hardy jewelry from you and both have been excellent experiences. Can't say enough about Cheryl in customer service...she was a tremendous help. Most importantly, my wife is very excited about the John Hardy bracelet!
Sales associate reached out to me personally via email after I placed the order. It made the experience feel luxurious, much nicer than just getting and automated email. After I received my watch I wanted to get a second strap for it but couldn't find the one I wanted anywhere. I emailed the salesperson and she found the strap for me and sent it out. Overall a great experience and will shopping here again in the future!
Beautiful MarcoBicego bracelet. JR Dunn did a nice job to obtain the bracelet which was not in stock and have it delivered in time for my anniversary. It did require changing from 2 day to overnight delivery.
Everything the store did was perfect. I was just a little disappointed with the merchandise. It was smaller than I expected. I kept the earrings anyway. And, they will be worn. As usual, my experience with your website, was very good.
I see that my watch was sold to me for more, than the going price of 2195.And thats not including the interest. And Things were missing, like my cleaning cloth and intructional book on how to set my time and date settings.If possible I would like those items sent to me.Tomara Doss 811 Gribbin ln, Toledo Ohio, *******.
Experience was great. I sent an e-mail to make sure that the item I am asking for could be delivered before the end of the month for my engagement. I was connected with Steven Pryor who displayed the highest level of client service I have experienced in quite some time. He was extremely responsive and helpful and called the manufacturer to ensure that my timeline could be met.
I found exactly what I want and saw more items I would like in the future. I also appreciated the communication explaining that there may be a delay and I still received my order within a reasonable time.
It is my first purchase with you. I read your wonderful reviews and felt comfortable ordering this gorgeous Ippolita necklace. I am such a fan. Your on line sales associate Cheryl checked on me while I was ordering. A nice touch. I hope to see you again soon for my earring purchase.
I was so nervous to buy a piece of jewelry online and have it shipped but JR Dunn was extremely responsive and beyond helpful. They were very reassuring and made sure I got the exact size I needed as it wasn't listed on their site.
Not what I expected. $580 was way overpriced for what I received. Brilliance in reality was no where near the brilliance in the pictures. Size of the cross was indeed TINY. Perhaps the dimensions were listed of the cross itself but didn't see them. Will not be buying a piece of jewelry on line again.
I have called repeatedly on the service phone line and the mailbox is full and I can't leave a message and no one answers. I have received a response from Cheryl P who says she sent me a RMA # and and return label and to check my emails for Sept 6. I did this in both emails in Junk, trash and regular. No return label no RMA # after 2 other emails I have received an RMA # with a message that I would be sent a return label in a few seconds. That was 7 am this morning and it is now after 5 pm. No return label. It s very frustrating for me and high labor on my part. Not to be recommended. The shipment out to me was beautiful. The return process absolutely sucks.
I received excellent service on an item (Michele watch band) that was initially unavailable after I ordered it and was promptly told it was out of stock and offered a 'certificate' to show it would soon be coming in case it was a gift and I wanted to give it to a recipient (it was for me!). It then arrived sooner than expected and I love it. Definitely will give my future business to JR Dunn! Thank you again.
This was my first time ordering fro JR Dunn, but it will not be my last! They had the watch I wanted in stock when several other places did not, and everything start to finish was quick and easy. The watch is beautiful and I couldn't be more happy with my product and customer experience. Thank you JR Dunn!
Thank you for a good experience. Nina kept me informed on the status on the charm and prodided a plan B just in case the gift did not arrived on time.
A very happy customer. Will definitely recommend your shop.
Thank you for your first rate service. I love my Ippolita earrings. The were packaged well and they arrived sooner than I expected. I had an issue with my online order which I called about. They solved my problem
Quickly and efficiently. I will definitely order from them again!
I was a little hesitant buying high end jewelry on the internet. But I couldn't be happier with the results including a personal call to make sure that the order was complete with overnight shipping requiring a signature for insurance purposes. Will definitely make JR Dunn the first place I shop in the future!
Customer service was excellent! I dealt with Cheri Pracker via email. She was friendly, quick to respond to emails, answered all of my questions, and took care of everything (my watch was a special order item) with no problems. I have absolutely no reservations recommending J.R. Dunn...this place should be at the top of your list!
Great service from the company. Cheryl contacted me right away to inform me that the merchandise might or might not be delivered before the time frame I needed. They did come through. I received the product on Dec. 23rd right before Christmas Eve!
Thanks J.R. Dunn!
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members