J&P CyclesReviews 18,079

Very disappointed in J&Pcycles, i have been told conflicting information on 2 occasions now, i feel as though they just tell me what i wont to her so i dont cancel my order as they already have my money! I ordered items that stated they were in stock on there website and would be dispatched in 1 business day and then straight away i tried to confirm that the items were in stock and got told 3 of the 6 items were not in stock but would be in there wearhouse and shipped in 2 business days, its now been 3 weeks and im only now being told that it may take 7-10 more days for these items to arrive. Not to mention it is 3 different items i was told were not in stock in the first place! Terrible customer service! At least tell me straight up these items are not in stock and DONT TAKE MY MONEY UNTIL YOU HAVE THE ITEMS IN STOCK! Thieves!

I brought drag bars for my partners Street bob my order came to 76.50 so I continue to the checkout for finish my order where once again states the amount of 76.50.
Once I had made the payment as I always do I went into my online banking to make shore the money had left my account and to my surprise j&p Cycles didn't take 76.50 they took 101.70.
So I did the online live chat to find out what the hell was going on only to be told it was done in US dollars and when making the payment I pay in AUD and this is why I got charged 101.70.
I explained at the checkout i t said 76.50 and my order confirmation sent to my email said 76.50 so why did the amount of 101.70 show up when I went to checkout.
I was told to come back online Thursday and cancel my order as it will take 3 days for money to hit there account and I can stop the transaction and hopefully get the 101.70 back.
A few hours later I get an email saying your order has been shipped so I sent an email and still no reply.
I was also told I paid them 76.50 but because of the currency I was changed 101.70 and when getting a refund I may only get back the 76.50 which means I'll be out of pocket about 30.00 I no it may not seem like much but I have 4 young boys i don't have 101.70 to just throw away and if I new I was going to be charged this amount I would of gone to a bike shop or another company that sold the same drag bars for 75.00.
J&P CYCLES ARE NOTHING BUT RUP OFFS THAT TAKE MONEY HOPING NOONE REALISE SO I AM DOING A BIG SHOUT OUT TO EVERYONE DO NOT BUY FROM THIS COMPANY AS YOU WILL GET RIPPED OFF JUST LIKE ME AND MANY OTHERS...

Well here we go let me tell you about j&p cycles. So I ordered some apes and cables from them, the call taker said hey let's let a tech look at your order, I eventually placed the order and split the cost between two credit cards. So a day later they charge the full amount 600 plus dollars to my bank card, and then charge another 200 plus dollars to the other credit card. I should say this was in no way half and half but rather 200 plus more than it should have cost. I cancelled the order at this point as any smart person would have. Only for them to return most of the money and then turn around and charge my bank card again 200 plus dollars and send out the exact same order I had canceled four days prior. Wtf I don't want your store credit because I doubt I will ever purchase from the company again. I just want you to stop charging my card for items I don't want and found cheaper on another online sellers website.

I ordered a new back tire that was listed as being in stock. More than a week later the tire did not ship. I went online and contacted support. They started to tell me that the tire is in stock and will ship soon. I stopped them and said the tire was listed as in stock over a week ago and has not shipped.

I then asked a simple question "If this is how you do business, why am I a customer?" and "is this company really THIS bad?"

The customer service rep then put in writing that they will ship the tire immediately and send it over night air. Did they ship the tire that day? Yes but they shipped it GROUND. The original order had two day shipping. A week later the tire arrived.

Save yourself the hassle of asking yourself why am I a customer of J&P and order it from another shop.

DO NOT DEAL WITH J&P CYCLES, THEY ARE UNRELIABLE AND DO NOT DELIVER WHAT THEY PROMISE.
On August 9,2016 my husband ordered a Mustang Seat for my bike as a 25th Anniversary gift. He was told they were in stock and it would be delivered in 3-4 days. On 15 Aug 2016, he still had not received it and began checking daily on status. He spoke with many customer service reps and was even told it would be referred to a supervisor but no one ever got in touch with us and the seat was never received. It is now 20 Aug, our anniversary has come and gone and still no seat. After arguing with customer service we find that the seat is actually not in stock and is pending vendor arrival with no known delivery date. Needless to say we cancelled our order.

I would not recommend doing business with J&P cycles. They do not provide current valid information to their customer service department and the CSRS do not listen effectively to get to the bottom of an issue.

Today, 20 Aug, I spent about 15 minutes asking customer service if it is in stock as they told me today. If so, why does the order confirmation say "Pending Vendor Arrival". The CSR finally acknowledged the conflict after I asked that question 3 times. It took us 5 days to and repeatedly asking the same question to get to the bottom of this issue.

DO NOT DEAL WITH J&P CYCLES. THEY CANNOT BE TRUSTED.

I believe they were misleading in hopes that it would arrive from the vendor before the truth of the matter came to light. They cannot be trusted and I would not recommend them to anyone.

I understand the original owners have retired and apparently sold the business. J&P Cycles has lost my business. I ordered and paid for 2 oil change kits more than a month ago... I received 1. Still haven't received the other. Cancelled another order that I placed more than a month ago. The mantra I get is "we've moved to a new warehouse and hired employees who've never worked in a warehouse environment." The supervisor was actually pissed when I asked if they could read. I will never, ever order from this company again. Only gave them 1 star because I had to.

I ordered some luggage from my motorcycle trip that I was taking in two weeks. I was told the order would ship within 1 or 2 days from the factory. When I didn't receive it after 4 or 5 days I began looking at the Order Status and would live chat with Customer Service Reps. The Order Status always said "In Picking". The Customer Service Reps kept telling me it would ship in the next day or so. I finally had to cancel the order and place the order with a competitor. The competitor assured me the luggage will ship today. Keeping my fingers crossed, but will never do business with J&P again!

Thank You J&P for a quick return of funds to my account... and my parts did arrive within 5 business days as promised and with no other errors. So I must give credit where it's due. I do know that ownership changes are very difficult for new owners as well as management teams and employees. Yours being an exceptionally harder business to transition I'm sure. The best of luck to you all with that endeavor. Lastly, my apologies if I seemed rude with my first review. This apology will not be followed by an excuse. But I will give you 5 stars. Again thank you... Mike

I am a Canadian customer. This company normally sends out their Canadian orders via UPS... bad idea as UPS charges exorbitant custom brokerage fees. The default shipping service should be the USpostal service as they don't charge custom brokerage fees. Terry, the customer service supervisor is aware of this problem but doesn't see fit to use the postal service as the default shipping method for Canadian customers. When I tried to bring this problem to the attention of the customer service representatives, they couldn't care less. They wouldn't even agree that it was a problem. I have been a loyal customer for over 20 years... no longer. This company is going down the tubes

I ordered over $250 worth of parts in June. I used a gift certificate leaving a balance of about $3 to put on my credit card. A few days later I see that my credit card was charged $437! After a run around from customer service, I got my charge reversed. Then the parts came and the real fun started. One part was wrong so called customer service and shipped it back. They got the part and deducted $7.99 from the return. I called CS again and explained that they shipped me the wrong part and I shouldn't pay the $7.99. They agreed and send they would refund the whole amount. Next thing I know I get a gift card in the mail for the returned part but they deducted the shipping charge. I called CS again and they agreed to refund the shipping cost. 10 days went by and still no refund so I called again. Once again they said they would credit my VISA card. That was last week and I'm still waiting. Will NEVER buy from here again.

I ordered a large helmet and I recieved a XXL. I returned the item which was easy but did not receive any notification of when they recieved it and when I would expect it to be shipped back with the correct size that I ordered. After contacting them they tell me they recieved it 4 days ago but it can take 3 to 5 days to process returns but he would expedite it for me. So 5 days go by and nothing I didn't even get a tracking number and I didn't even get an apology for their mistake in the first place. So I contact them again and they tell me well because of the holiday... um no I contacted you 5 days before 4th of July and was told this would be expedited and shipped. Oh well no it wasn't, and even after that I didn't get an apology. Then finally 3 days after that I get the helmet and luckily it was the right size! Helmet is great but customer service is no good.