J&P CyclesReviews 17,100

UPDATE: J&P Cycles contacted me after the review (see below), and has since done right by me for this transaction. Thank you.

ORIGINAL REVIEW:
I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund if J&P Cycles indicated that they had made a mistake on the value.

When I contacted J&P Cycles and patiently explained the situation and requested that they correct the value with UPS, one Jessica M. Replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. Replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value. The response from Paige F. Was curt.

The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them.

I don't know how or why all these negative reviews show up.
I placed an order for crash bars for an older bike and it was received within 3 business days in prefect condition and fit right up.

I've ordered from J&P twice. Both times they shipped me the wrong part. The first time I ordered a sissy bar and was sent an exhaust system. The second time I ordered highway bars and was sent a seat. Customer service was no help and each rep told me something different. Waited an extra week each time to receive the correct part and had to drive over 30 minutes to return the wrong items they shipped.

Do not buy nothing from these people. I ordered a gasket and they did not mark on package do not bend in their warehouse so it was broken. Contacted J&P and no help so ordered another one. But because i $#*!ed about the first one and the lady said she was going to chew the warehouse out for not marking the first one they sent it to Windsor Ct instead of Windsor Me cuz thats where UPS said it went. Contacted J&P they lied and gave me a bunch of bull $#*! and said i ordered it on a holiday weekend but i ordered a shifter on same day and got that 3 days later. But J&P said gasket came from different warehouse so more excuses. Where was that warehouse Mars.

Ordered a relocation bracket for rear turn signal last week... still waiting. Finally decided to call and was told my order had been put on back log and I'll have to wait another 2-4 weeks... would have been nice to have been told prior to purchasing the item. Or at the least a courtesy EMail. Horrible service, never doing buisness with them ever again and definitely will spread the word in the MC world in this neck of the world..

Placed an order and after just a few hours realized I should have ordered a different size. Reached out to them and was told it's too late. Item has not shipped but it's too late? I know the order mistake was mine, but after just a few hours you can't help a customer out? Plenty of other vendors have and will help their customers out so there is really no reason to shop here. They told me I would have to wait to receive the item, return it, and order a new one. All this for a $20 product? I think they know most customers aren't going to return a $20 item, or maybe they simply don't care.

Used to be the go to company but ever since John (JP) passed it's just another corporate owned s--t show complete with the lies regarding shipping, "in stock products" take 8-10 days to ship, awful support and inability to cancel orders AFTER they tell you it's 8-10 days when you trusted the "in stock" 2 day shipping lie. All they want is the $ now.

Every time I order from them there are mistakes which then I have to return parts. I just cannot deal with the large amount of time it takes to order, return and wait for it all to get sorted out correctly! This causes me a huge loss of time waiting for parts, dealing with them on the phone and office time to figure out all the screwed up paperwork! They do always seem to get it straightened out but the loss of time is just not acceptable!

They offer Next Day Air for a fee on their site, but have no intention of shipping that way because the prices are too low for it. Then they create a label saying it is shipped but it really hasn't. THEN, they ship it UPS Ground and say they will refund the shipping. Shipping was FREE unless I paid for next day! It is a TOTAL SCAM!

I've been doing business with them for a very long time this last time was very disappointed with their customer service I recently bought something and I got duplicate. Order. And charge twice I return one order for a refund almost 3 weeks after my refund still money hasn't been received talk to customer service they kept telling me PayPal had my money which PayPal says they did not not only had they not return my money they kept getting rude with me opened up a PayPal case... To get my money back... Now I'm on the market for an exhaust and I refuse to buy it off these people even if I had to pay more off another competitor... JP cycle you can do better... Thank you pay pal. For getting my money back

First Company I know that does not issue invoice.
They only provide order confirmation by email and that's it.
Customer service is no help at all.

Only recieved part of my order and they will no refund my money or send me the missing part…. I will do every thing in my power to see that every one I meet knows about these a## wipes

Do I start 1st of all if you look at the Google reviews get the Google reviews there's over ******* reviews and there are like 4.3 stars which is b******* because it's because if you look at their Facebook reviews it's much lower than that 1st of all let me say that I don't use usually leave bad reviews but I but I had to leave my review and my experience because this is absolutely the worst company I've ever dealt with in my life they are total dip$#*!s! Dip$#*!s! From day one they charged my credit card twice for the same engine over $*******... After days and days of fighting with them I finally had to file fraudulent charges on them... Run away from this company. Read the REAL reviews on facebook

Great company have gotten many things from them good friendly and knowledgeable people when you call to order have question about a part. Just wish they would quit using ups as their shippers. Anytime I order and ups is the ones delivering my goods to me I may get it or I might not. Please JP Cycles use Fed Ex 9r usps as your shippers I would hate for your good name to go down the crapper because Ups is a crap shipping company

This was my first order J&P; whereas, i spent roughly $1300 on 3 parts. 2 parts came in fine, but the other part (air intake Kit) was incorrect size for my bike. I sent this back and annotated everything on label, etc. When they received the part back into stock, I spoke with them about replacment and was guaranteed this part was in fact for my bike. But, the online rep accidentally cancelled the order. Now, I either wait 5-7 for refund or work with them on instore credit to speed things up, which I did. Even after speaking with tech, they sent me the incorrect part again. Likely the last business I'm doing with this company once this is resolved.

Bought a primary cover that came in with terrible casting quality. The excess flashing around the inspection opening was easily removed, so I proceeded with using the cover. Once installed, I tried threading my clutch cable in and it got snug around 3/4 of the way in. I gave it a 1/4 turn and the cable housing broke off in the cover due to the hole for the cable not being casted correctly. JP Cycles would not exchange because they said I modified the part by removing the flash. Customer service was rude and condescending. Never again will I purchase from JP Cycles.

Ordered a couple of relays for my shovelhead... The picture on the online J&P web site showed a 4 prong, 30 amp Rivco relay clearly marked "USA" on the side of the part... What i received was a couple of 5 pin relays in little ziplock bags with a sticker label on the bags marked "made in USA" but the relays were marked "made in china"... Did the chat thing online and was told that the picture does not match to actual part because the vendor sends J&P the picture with the parts... Had to return the parts... Waiting for my 42 bucks back... Been a customer for 15 years... Ever since Junior took over and sold out the company, J&P has sucked badly for many reasons... Poor customer service by what seems to be people who don't even know what a motorcycle is let alone a shovelhead... No more J&P for me... I would rather pay more and deal with a real biker... Too bad, J&P used to be mostly OK... Bought a lot of stuff from them... Now they don't care about the customer satisfaction part of business... Sad, but true

I placed an order with J&P cycles due to all other websites showing out of stock back at the beginning of december because J&P Advertised that it was in stock fast forward almost 2 months later and my order still has not shipped due to "stocking issues with the vendor". I am furious because i spoke with customer service multiple times about this throughout the last month and get told different things such as a new guaranteed shipping date of jan 7th and its back in stock and the issues have been resolved and then a few weeks later still no shipping to be told my item is sitting out on a pallet somewhere. Dont listen to their website if it says its in stock it probably isnt and according to many other reviews this has been an issue with them before and i wish i read the reviews first. Find another distributor and dont waste your time! If i could give a 0 i would

Ordered clutch plates and diaphragm spring ( Twin Power) and received my parts in 3 days. They are installed and working well after 200 miles. Made one call to Tech Support and got great service; as good as my local Harley dealer.