• J&P Cycles

J&P Cycles

Overview

J&P Cycles has a rating of 4.53 stars from 2,384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 2nd among Motorcycle Parts sites.

  • Service
    358
  • Quality
    1991

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.2%
Positive
1,946
Neutral
61
Negative
81

Instant Feedback

47
See all photos

What reviewers want you to know

Positive highlights

  • Has a great ordering system and always get the right parts
  • Quick, easy, fast, service and good quality products

Critical highlights

  • Customer service manager didn't want to help me because it's a Friday night and it's late on June 18.
  • They messed up charging me way over so it maxxed out my credit card and messed up getting my parts.
How would you rate J&P Cycles?
Top Positive Review

“Nice lights for my lowers”

Jeremy V.
3/7/24

I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.

Top Critical Review

“NO good for International Orders”

Rob V.
2/20/24

Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.

Reviews (2,384)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (492) right part (102) quality products (80) credit card (35) quality parts (61) motorcycle parts (45)
Thumbnail of user jeremyv261
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.

Reason I chose this business:

Used them before and great products.

Reason I chose this product:

To replace my missing lower grill cover.

Quality
Thumbnail of user kevink2833
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Needed a handlebar for my T 100 project, JP had an ODI aluminum 1" street tracker that looked really nice. Decent price. Ordered it. 3 days later it was delivered, packaged beautifully. Looked amazing on the bike, has several details that no other bars have. Decent price became a deal! Everyone involved in getting me that bar, very much thank you! They have put together a great team!

Reason I chose this business:

Had previously ordered.

Reason I chose this product:

Very good visual rep..

Quality
Thumbnail of user davidp6136
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Altough these wind buffers were not made for the heritage classic 2023 all I had to do was get a hole
Drilled in the proper place and they fit nicely. They work perfectly, they nullify the air that normally comes up from under the windshield and into my eyes and riding glasses. They are perfect, what a pleasure to not have my eyes watering because of the wind buffetting. Hopefully they will soon make a pair with the proper hole placement, but until they do these work great.
David Page

Reason I chose this business:

From on-line google

Reason I chose this product:

I had an old pair for a 2000 ultra classic that I modified for my bike in the states and they worked great, so I bought a new pair for the Heritage Classic I have in Canada.

Quality
Thumbnail of user dustinm417
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Everything was good. The only issue I have was I bought what I thought were gaskets for my new exhaust and it only had 1 in the package. This was correct but the part page seemed to mislead me to believe it was 2. Probably me not reading thoroughly enough. The Vance and Hines short shot exhaust are great and the sidici helmet is as described. I will continue to shop with J&P in the future and appreciate the first responder discount they offer.

Reason I chose this business:

Good reputation as a company

Reason I chose this product:

Fit my needs and budget

Quality
Thumbnail of user thomase1376
1 review
0 helpful votes
March 21st, 2024
Verified purchase

While browsing through J & P Cycle's online site I noticed a "COOL" gas cap for my Sportster, it was a really good price, so I ordered one. I figured it would take a week to arrive, However, It was in my mailbox just 3 days later. I put it on my bike that day and boy does it look great! I am VERY pleased with my purchase and YES I will order from J. & P. Again!

Reason I chose this business:

Had very good experience with prior purchase's

Reason I chose this product:

Liked the way it looks on my bike!

Thumbnail of user sargea5
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

Found the replacement windshield for my bike and ordered it. Delivery came much sooner than I expected which made me happy. I was able to get it on my bike with ease and J&P Cycle did it again for me when I ordered a tool roll set. Delivery was sooner than I expected and everything was there in the order and I couldn't be more happy. Thanks J&P I'll definitely come back when I need things for my bikes. Spring, TX

Reason I chose this business:

I am a repeat offender with J&P. They always have what I need at a good price and have always met my need so I will definitely be back for more

Reason I chose this product:

I read the reviews and was satisfied with what I read from other comments and knowing J&P history I couldn't go wrong with the products I purchased

Quality
Great!
March 7th, 2024
Verified site experience
• Previous review

Great! Love J&P!

Reason I chose this business:

Easy place to shop.

Reason I chose this product:

Can't go wrong having extra tools on a ride for when you need them.

Thumbnail of user alexh1397
1 review
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

I waited too long to receive parts. I thought as an RPM member all parts received in 2 days, perhaps I miss understood. Parts would come in a few at a time, delaying the completion of project. Some parts would take a week to arrive. Additionally, the shipping department at certain locations should choose more wisely the proper shipping method. A partial order just arrived, a single snap ring in a 12"X7" box! What a waste.

Reason I chose this business:

Got what I needed.

Reason I chose this product:

Needed them

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

This order has oil on it. We cannot expedite oil the carriers do not allow hazardous items to be expedited. Expedited shipping does not change the lead time. If you are ordering an it that says ships in 3-5 business days it will not ship for 3-5 business days.I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.

Fast and easy!
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They have most what I need at good price and good quality

Thumbnail of user johnm13956
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I'd wanted to get some luggage guards for my wife's Harley Deluxe. Tired since 2020 and even called Harley and was told that there's nothing that would fit. Just looking at J&P lately saw a pair that was made by Hog workz that they would fit. Ordered and they're on the bike. Fit perfectly and simple quick installation. Good quality and Great price

Quality
Thumbnail of user scotm88
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

There used to be motorcycle shops all over the place and you would hit all your favorites and gather the parts you wanted. They have mostly all disappeared. J & P is about as close as it comes to that, considering that you are dealing with online orders. I'm just glad someone deals with the old school parts, as well as new. I have been happy with the products I've purchased and so far, I have found everything I was looking for. No complaints yet from me!

Reason I chose this business:

So far, they have everything I need. A large inventory, and as long as they keep the old school guys happy, I will continue to support them.

Reason I chose this product:

I like to stay with the brands that I have always used and trust.

Quality
Old school customers
April 10th, 2023
Verified purchase
• Previous review

I am happy J&P has not abandoned those of us who are 'old school'. I ride a kick start only Shovelhead and have friends who ride earlier models. I have so far, found everything I've wanted and it arrives when expected. I try to purchase parts made in America, and when they aren't available, I want them to be from anywhere on the planet besides CHINA! Please keep trying to make this a possibility. So far I've had good luck. No complaints to J&P from me!

Thumbnail of user lgh4
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

All well except finding detailed information on this item was impossible to find on your site. Almost stopped me from ordering from you as I couldn't locate manufacturer's website to get the details. I finally found enough info on YouTube to order the light and onc eit arrive it included a very nice installing reference sheet that had all the info I wanted on 1 page. Please do more to allow us to see details of product, manual or installation sheet or other...Larry

Reason I chose this business:

Heard goods things from other riders.

Quality
Thumbnail of user davym20
1 review
0 helpful votes
February 26th, 2024
Verified purchase

I use J & P for ALL my motorcycle needs. In 4 years they've NEVER let me down. All the products I've ordered have been exactly as advertised and the shipping is very much appreciated. Highly recommend you give them a ty

Reason I chose this business:

Continued reliability

Reason I chose this product:

Word of mouth

Quality
Thumbnail of user linh60
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

I mis-ordered a tire with white wall. When I called customer service, an English speaking lady assisted me. We agreed to place an order for the replacement tire and return the unwanted tire. I had the replacement in 2 business days for no additional charges. Also received a prepaid ups return for my unwanted tire. All shipping was paid for by J&P. Excellent service. I will continue to do business with them.

Service
Quality
Thumbnail of user anthonym3415
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Was very easy to find a part that fits my bike. Came in pretty fast compared to most sites. Definitely shop here again

Quality
Thumbnail of user geraldp452
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

Very good company. Great customer assistance. If a product doesn't fit or work they will take it back and refund or replace

Very helpful

Reason I chose this business:

Good customer assistance

Service
Quality
Good place
January 1st, 2024
Verified site experience
• Previous review
Love J&P cycle's always will
December 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good parts and dependable

Thumbnail of user anthonyc2997
1 review
0 helpful votes
March 27th, 2024
Verified purchase

OK I had it installed amplifier and two speakers Kenwood sounds really loud on the freeway on my Harley. Thank you.

Reason I chose this business:

One of my friends told me that you had a payment and financial obligation so I tried it loved it. You made a new customer for life. Can’t wait to order some more stuff.

Reason I chose this product:

Accuse her product because I didn’t want Rockford Fosgate in my Harley-Davidson plus everybody has it the same thing I wanted to try something new and louder. Thank you for giving me the opportunity to buy your amp and speakers.

Quality
Thumbnail of user pablor196
1 review
0 helpful votes
March 8th, 2024
Verified purchase

As a first time buyer I was happy. Easy to use website and they have anything you need. Next purchase will be a new seat. Highly recommend this business.

Reason I chose this product:

It was what I was looking for at a good price.

Quality
Thumbnail of user darrylg151
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Seat is a quality product - metal frame instead of plastic with thick covering. The seat sits you low and back a couple of inches compared to stock. Lower back support is really good, seat feels very firm but not hard. As it breaks in, it should be even more comfortable. Looks good, too!

Reason I chose this business:

Trusted vendor.

Reason I chose this product:

Read the reviews and looked at the specs.

Quality
Thumbnail of user robertr5477
1 review
0 helpful votes
February 18th, 2024
Verified purchase

I ordered a passenger backrest. It came with no foam pad for the backrest. I called in and they quickly let me know what I needed to do to get it rectified. I sent back the old part and they immediately sent back the new one. I received it. It was all in one piece. Put it together and it looks great. Customer service was excellent. Couldn't ask for anything more other than they come in earlier but great customer service. Thank you!

It was quick and prompt to come to a resolution.

Reason I chose this product:

Needed a backrest so I can give my grandkids a ride on my motorcycle

Service
Quality
Thumbnail of user shelleyo71
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Very good, extremely helpful staff.
The baffles required were not in stock, so they suggested shipping them from another store to the hotel where I was staying, ensuring delivery would be made before the end of my vacation.
They arrived promptly and well packaged, with clear information on the labels.

Reason I chose this business:

The vance and hinds guy suggested them

Reason I chose this product:

The UK are introducing new sound laws for motorcycles, so quiet baffles were needed to meet the sound requirements.

Quality
Thumbnail of user robbyt10
2 reviews
0 helpful votes
March 8th, 2024
Verified purchase

Product arrived quick and includes everything needed to do the job...everything. Packaged well with super easy instructions and helpful tips/tricks.

Knowledge was great for details I was asking.

Reason I chose this business:

Fast shipping and fair pricing. Price matched a competitor as well.

Reason I chose this product:

Medium priced upgrade from stock cam tensioner that wear put quickly.

Service
Quality
Thumbnail of user williamf2617
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

J&P Cycles website is well built and reflects the professional customer service that they have provided for years.
Parts descriptions and fitment notes help to select the right part.
The ordering, shipping and billing process is straight forward easily understandable avoiding the confusion that is often times found at that stage of the purchasing process with other online merchants.
There are only a few suppliers that I trust to get me the right parts at a fair price when and where I need them and J&P Cycles is definitely among them.

Reason I chose this business:

One of the best.

Reason I chose this product:

Exactly what I needed.

Quality
Thumbnail of user miguelm646
1 review
0 helpful votes
February 14th, 2024
Verified purchase

It was nice and easy to take off and install. I should have chosen a warmer day.

Quality
Thumbnail of user michelles2524
3 reviews
0 helpful votes
November 29th, 2023
Verified purchase
• Updated review

I couldn't use the 10% off for signing up for emails but they emailed me back and gave me a $35 credit to use later. That's great customer service. Thank you. I haven't received item yet so I can't comment on it yet.

Reason I chose this business:

My husband.

Reason I chose this product:

Christmas gift for my husband.

I couldn't use the 10% off for signing up for emails
December 22nd, 2023
Verified site experience
• Previous review

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user chipd39
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Only complaint I have is that there's a 5% military discount and other ways to get 10% off. Heck, at least make the military discount the same as for signing up for email and text alerts. IMHO, if new account creators and those who sign up for email and text alerts get 10% off... Military discount should be 15% or 20%...certainly not less than the 10% anyone can get. Shows lack of respect and support.

Reason I chose this business:

Nice website and wide selection of products and most often also in stock. Good ordering experience and good communication.

Reason I chose this product:

Needed a new battery for my Fat Boy... One I wanted was unavailable locally and out of stock at most places.

Quality
Thumbnail of user kevinb3525
1 review
0 helpful votes
September 8th, 2023
Verified purchase

Buying tires was a quick easy strait forward process. They had the best price on the set for my bike. Super fast shipping. They said 7 days had them in 3.

Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 4 days

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