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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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I am so glad I heard of your website it is my go to now when I look for parts
7 or 8 tries before it would take my credit card, frustrating at best
7 or 8 tries before it would take my credit card
The speed in which it took for the tires I ordered was awesome especially for free shipping great service
I am undecided on this seat. It is no bigger, wider, taller or longer than the original seat and with all the rainy weather I have yet to test it outside as of 9/13/24. Only sat on it inside the garage. Bummer.
Will keep you posted.
Purchased for myself but see it has already been installed on my wife's ride. Guess she thinks it looks better on there.
We needed new tires for my 2023 Ultra limited. Called up the shop and they helped find the size and type I needed.
Great and rapid delivery. Complete kit. Works great with my 2007 Sportster upgrade and customization project.
Trying to log to my account but I have a hard time, but I contact you by phone and got the grate service like always
Thanks again for everything
Trying to log to my account but I have a hard time
Couldn't find parts for my specific year and model. But, customer service popped it right up for me. Great job!
Not quite a complete kit. Primary calls for 38 fluid oz. But you only get 32 fluid oz in the box. No primary cover gasket. Still saved a ton of money over dealers prices
As always. Satisfied returning customer. Will definitely order parts more parts for my bikes in the future. Thank you
They offered the oiler tube that I needed for my 59 Harley Servi Car. It arrived just as ordered in a few days and it worked well. I've used J&P Cycles in the past for several things so I'm sure I will be back in the future. They do offer a nice selection of needed parts for the earlier bikes.
The CHAT format is very helpful. Ordering is easy on your website.
Offered 2 day shipping via RPM...multiple day delays on two separate orders due to Fed Ex!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Used the filters to quickly narrow my selection to the features I wanted. Easy order process and was shipped pretty quickly with no issues.
The Saddlemen backrest is first rate but, " will fit your motorcycle" only if you use a proper mounting device, such a device is not yet offered for my stock HD 2023 Freewheeler. I would like to use the stock HD seat in conjunction with the Saddlemen backrest. I feel I have been duped into waiting for the proper device to be made. The new device will probably have to be used with a new Saddlemen seat only. Go figure!
I ordered a set (2) of LED Red turn signals for my bullet style turn signal housing on my 2005 FXSTDI (Softail Deuce). I already had a set of Red LED turn signals but the plastic tabs that hold the LED to bullet housing broke off on both of them. I was pleasantly surprised to find that the tabs on these new LED turn signals were made of metal and not plastic. Also the fit seems to be better along with the actual intensity of the Red LED themselves. The only "drawback" is these newer LED are a little on the expensive side. Another issue was that the enclosed directions/instructions are a little vague so I ended up having to contact the vendor for some clarifications on their directions.
While looking online and elsewhere for a specific front tire for my FXSTDI, I found that there was no tire available. Not sure why the lack of availability as other tires are available but J&P Cycle had the one I wanted in stock. I placed the order for the tire and it came with free shipping which was even better. The tire arrived at my front door as scheduled by the shipper.
The battery cover fit perfectly. Thank you so much J&P Cycles!
I use j&p for all my cycle needs very happy very prompt and the product is always top notch
Easy navigating through the order process, quick delivery to Europe, flawless - excellent process!
Easy access to finding what you need. Very easy to order products. Awesome quick delivery.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
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