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J&P CyclesReviews 19,137

4.7

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,366
quality
18,478
This company responds to reviews on average within 5 days

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61,804 reviews

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California
1 review
0 helpful votes
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Ease of ordering with unmatched prices.
September 27, 2024

I was in n ed of a front tire for a 2019 Street Glide. Other sites did not have my tire in stock. J&P had it in stock and it was delivered 2 days before the initial delivery date.

Date of experience: September 17, 2024
Ohio
2 reviews
0 helpful votes
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More jacket than shirt.
September 27, 2024

Great. Description and sizing were as described. Nice long sleeves heavier weight than I expected good quality. I wish the zipper would open front from both the top and bottom. Overall a great shirt jacket.

Date of experience: September 17, 2024
Idaho
1 review
0 helpful votes
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Fender is exactly what I was looking for with some modifications it's going to fit perfect I'm very excited with my purchase good quality fender nice workmanship very fast shipping

Date of experience: September 17, 2024
Indiana
1 review
0 helpful votes
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Great
September 27, 2024

Fast shipping tire in great shape and rides well will be definitely be buying my f ont tire from them also.

Date of experience: September 17, 2024
Ohio
1 review
0 helpful votes
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Timely order
September 27, 2024
Updated review

Needed a nee ignition for my bike. Found it in website. Ordered it and received it quickly no issues. Got my bike back on the road again. No problems or worries. Thanks for the support.

Date of experience: September 17, 2024

No problems
July 29, 2024
Previous review

No problems

Date of experience: July 19, 2024
Kentucky
1 review
0 helpful votes
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Painless Shopping
September 26, 2024

Had the right parts, on time. Browsing the website was easy as well as the checkout process.

Date of experience: September 16, 2024
North Carolina
1 review
0 helpful votes
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Arlen Ness Rad II Mirrors
September 26, 2024

Well packaged, great fit, easy install. Love the look! These mirrors are more for look than practicality, but any rider worth their salt will turn their head before changing lanes or making a turn…

Date of experience: September 16, 2024
Pennsylvania
1 review
0 helpful votes
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Sportster parts
September 26, 2024
Updated review

Fast service and on time also great on returning parts. Good selection too

Date of experience: September 16, 2024

Parts
August 20, 2024
Previous review

Good service, fast shipping. Parts for my rebuild. Decent price

Date of experience: August 10, 2024
Tennessee
1 review
0 helpful votes
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Sportster parts
September 26, 2024

Parts ordered came as expected. All seems to be in order. They came from different locations with no shipping charges.

Date of experience: September 16, 2024
Pennsylvania
2 reviews
0 helpful votes
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Easy HOL
September 26, 2024
Updated review

Promo code didn't work but still ordered, any thing better that stopping at Harley Davidson and wasting a lot of time and then paying 50% to much

Date of experience: September 16, 2024

Promo code didn't work
September 14, 2024
Previous review

Promo code didn't work

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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Hard to find Rev- tech parts
September 26, 2024
Updated review

Have a hard time for finding anything for RevTech. Get on the phone with customer service they hook me up with parts guy

Date of experience: September 16, 2024

Have a hard time for finding anything for RevTech
September 15, 2024
Previous review

Have a hard time for finding anything for RevTech

Date of experience: September 5, 2024
Virginia
1 review
0 helpful votes
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Tire
September 26, 2024

Ordered a tire for my bike. It was correct and came pretty quick

Date of experience: September 16, 2024
South Dakota
1 review
0 helpful votes
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The order & product
September 26, 2024

I never received an order confirmation. I looked in the spam & junk files, not there. I called and a gal tracked it for me & whoop it showed on the day she said. Difficult as is with all company's to get a non foreign person to help but finally got er done.

Date of experience: September 16, 2024
Tennessee
1 review
0 helpful votes
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Great job
September 26, 2024

Quick shipping great product everything fit just as it should

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Motorcycle lift
September 26, 2024

I ordered a little motorcycle stand/lift and it doesn't fit under my bike so I don't know how well it even works.

Date of experience: September 16, 2024
Kimberly E. J&P Cycles Rep
12 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com

Tennessee
1 review
0 helpful votes
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Great service
September 26, 2024

It was great! I will definitely use them again. They were fast and affordable.

Date of experience: September 16, 2024
Ohio
1 review
0 helpful votes
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Paying for sales mistake.
September 26, 2024

Tried cancelling order prior to shipping notification. Was not granted. Have emails stating I ordered wrong programmer j&p said nah, you got the right one. A week passed, still no fp4. Emailed asking about it, received next day… wrong part. Now being charged 10 bucks to return… unreal. Yes, I have all documentation and although it's only 10 bucks, I won't be quiet about it. They were kind enough to send me a link for the proper FP4, the model I initially said I needed and a fed ex return label for 9.99. Woo

J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2024
Kimberly E. J&P Cycles Rep
12 months ago

Thank you for your feedback. We are sorry to hear you had an issue. I have reviewed your emails. Unfortunately your order had processed to far to be canceled I have updated your Return to waive the RA fee. Please reach out to us directly if you have requests or issues in the future and one of our team can try and get them resolved.

California
1 review
0 helpful votes
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Clean layout well labled
September 26, 2024

Received kit quickly. Packaged well. Looking forward to getting it installed

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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HD motor mounts
September 26, 2024

Parts arrived. Have not installed them yet. Hopefully they are the correct parts. I was happy that JP had them in stock for reasonable money. I did a search and there was a number of sites that had my parts backordered.

Date of experience: September 16, 2024
Canada
1 review
0 helpful votes
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Best crew to work with.
September 26, 2024

Epic, good price, fast delivery. Would recommend to anyone.

Date of experience: September 16, 2024