On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Grips were delivered on time. Shipping costs nearly doubled the cost of the item.
Very happy with the parts I received, they perform great! The delivery however took way too long. I ordered well before I needed them, but I didn't receive them until the day before a scheduled trip. This put me in a time crunch, everything did work out though.
Easy to find what I need online, and fast delivery. No other place i go too.
No problems with my first order! Thought that the item would not fit but later learned that the needed brackets were removed when the previous owner installed theVance & Hines slip ons. Purchased the stock type bracket and the install was a breeze.
Got the part I needed quickly. It was a perfect fit too and no issues installing it.
Easy shopping experience and easy to find out if the part fits.
Great service and quick shipping. I'd recommend this spot to friends
J &P are always the best to deal with, they are our go to when looking for parts
I ordered a 76" clutch cable for my roadking. I mistakenly put 94 as the delivery address when the address is 92. The cable was returned for that reason. Customer service understood the mistake and resent my item next day delivery. The clutch cable worked perfectly on my bike with the 20" carlini aps. I would definitely order from J&P again and recommend them to anyone looking for parts.
My experience was awesome. It always has been with J&P Cycles. They have always taken care of me.
Part did not fit well
The inner hole wasn't large enough to clear screw heads. I had to alter it to fit
Very easy to order and communicate with. Knowledgeable and courtesy.
Quick and easy order was great price and good delivery no issues highly recommend anyone need any parts for your bike regardless of the brand check them out
Everything went as it should when should be cycles never a problem.
Parts I needed were at the Daytona store. So they sent them to me free of charge. I was in no hurry and they came as they said and are good quality. Thank you for still having some old parts.
Got my package on time, early on shipping
Already put them in and they rode amazing
Ordered and shipped very fast and delivered within a few days,no problems.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.