Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
I ordered a new windshield and it fit. I also ordered a equalizer for the lights and it was very easy to install. Great job.
Overall great experience fast shipping and good quality products as always
Always THE BEST and have been returning here for over 30 years!
And if there is somewhere with a better price, they will work with you to get the price you need to stay with them.
A big PLUS is that in 30 years I have yet to have any mistakes in what I ordered and or shipments issues.
Just by far my BEST web shopping store!
The product was as described and delivered before the scheduled day
I had no trouble getting around the site. I always seem to find what I need.
Very quick and simple ordering process. My order was shipped right out.
Every part I ordered came in time they use ups so you know you will get your package and parts fit exactly as should
I was trying to find a rear tire for my husband's motorcycle and wasn't sure what I needed. I used the chat to get in touch with a CS rep. They were completely knowledgeable and extremely helpful on helping me get the correct tire. Shipping was extremely fast and efficient. Definitely a great experience!
Package arrived damage with a sticker from the shipper indicating it arrived at their facility damaged. Interior product packaging damaged. Actual product is just fine.
The item arrived quickly. We were pleased with the quality of the product.
Shipping was hassle free on time. I was stumbling trying to find bolt kits over the internet and for some reason could not find stock bolts for what I needed. But luckily J&P came through once again!
I hate buying parts online cause a picture could be manipulated any way they want and you end up with crap...
These people (J&P) are straight up and their parts don't suk...
The hardest part of this transaction was not having a catalog in hand to look up parts numbers. Having to go in and out of the internet was a pain.
Hard to find parts without a printed catalog
Baffles Needed to quiet down exhaust after Cat delete and to increase back pressure to reduce
Popping during deceleration. Also, ECU reflashed to correct lean condition.
I've been ordering from here for years. My experience was great. I keep typing here in hopes it lets me move to next part of the survey.
Always a pleasure purchasing things from you guys. Question answered when needed.
Great, easy order, fast delivery. Until I hit 50 character response
It's always good. I love their customer service. They make sure you're getting a product that fits your bike
Easy. Found what I needed at a great price and order placement was simple. Received in a few days and the part was correct and fit perfect.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor