JotformReviews 183

My identity was compromised by your site allowing Brandy Gill to use my information and so another Jotform was created from my own identity. I have never used your form until trying to apply for that home. She or He then created another "false" Jotform which came to my email. So where did I create another when she or he sent me the link for the Jotform to fill tf out in the first place. Stop minimizing yall involvement, no miscommunication just a sorry a** site that criminals use and you take no accountability for. Your reply is LATE And A LIE.

My first time using Jotform builder and I was really amazed while building the form because all of the requirements I needed in the form like the needed fields, and settings are available and it is so easy to use. I HIGHLY RECOMMEND it!

Jotform is so easy to use and doesn't require to the user to be a techie or a web designer, 100% would recommended to anyone that is starting of an needs to create a form. Before using Jotform I had no idea how to create a form and would have had to get a web designer to create a form for me but with this App I was able to create myself so easily meeting all requirements. Easy to use, easy to add to website and most importantly the packages off usage is clear

I work for the county which recently switched over to using cheap Jotform. A form that used to take one page to print now takes a minimum of eight. It doesn't matter if the user is entering one item or 15 items, every line prints. The fonts are not adjustable and are huge. It takes me three times as long to review each form. I hate it so much.

DO NOT use this form builder if you take payments from within your forms. The form will semi consistently submit multiple iterations of the same submission, charging the customer multiple times on a single authorization.

This has been happening for well over a year, the company has known about the issue for at least 14 months, and has literally done nothing about it.

The problem has gotten progressively worse over time. Now we are getting the same submission up to 7 times, and the only reason it wasnt 8 is the payment failed on the eighth attempt charging a customer a total of $2254 on a charge of $322. Luckily we caught the issue on our end immediately, and refunded the charges, however, we still were charged the credit card processing fees of over $65. That is for ONE time this happened, and it happens a few times per day. Granted, this example is one of the worst.

There is ZERO customer support. You can submit a ticket, to which they invariably reply that they will send the issue to their dev team and reply in the ticket thread when it is resolved. The ticket i originally submitted was in January of 2021, 14 months ago, and I have posted in it 9 times since.

There is no phone number to call, nor will they call you, they just say "Unfortunately, we do not currently have phone support available as the nature of the support we provide here sometimes requires testing to find the problems and their solutions which can be solved over the phone"

I assume they meant "can't" but since they dont seem to speak English particularly well, I can forgive that.

Bottom line, if you want a simple "Contact Us" form, great. If you take payments, don't subject your customers to this inept service.

Note: We are building a website with all of our forms built in house. The process is just taking much longer than we anticipated as our forms are very complex, also making it not worth rebuilding them on an intermediate platform to bridge the gap.

If you're looking to do ANYTHING other than just straight up use their product on THEIR website, then RUN. If you're looking to use webhooks, RUN. If you're looking to require users to login without having that be tied to some kind of "access" requirements, RUN. If you're looking to embed the form into your own website, RUN. If you're looking to automate processing JSON via webhook and want to rely on your assigned field names in your form to come through in the JSON, RUN. If you're looking for customer service to actually do ANYTHING about bugs you find for them, RUN. If you're looking for a product that is well-tested and understands that they are dealing with customer data that makes or breaks your ability to do your job as a web developer, RUN.

I could go on. But I think I've made the picture clear. Seriously, RUN.

Love Jotform I have always have, nowadays Im looking for something that doesnt have form impressions. Support at Jotform is the very best. I commend them for what they do at any time of the day or night. But I have come to realise that form impressions raise the cost of Jotform. And form impressions are as simple as leaving open a web browser which loads the form time and time again and there's all those impressions being counted to your detriment. So if many clients used the form then allow their page to load continuously without actually closing that tab, it increases the form impressions continuously which then get so high that you have no choice but to pay for a higher upgrade. The more clients you have the more form impressions. Jotform increases their revenue at the simplicity of a loading webpage. They are honest about it. They dont hide it. Everyone has a form impression limit but what they dont know is how easy those limits are reached accidently.

JotForm Support won't give 2 cents about your data safety. They won't even care if you make a phishing form. Because guess what, they will send your social security number, full date of birth, physical address, phone number, and any given number of data fields to email addresses you provide without even checking that you own the email address unless "form owner use/add in the form".

I pointed this security flaw to their support, BECAUSE I received such an email without any prior knowledge, solicitation, use of the site, etc. And their support staff response? "Please contact the form creator directly, since JotForm is not responsible for the content of that form. The form creator may have their own privacy policy."

Right, sensitive data is coming from their website and they won't take responsibility for what people are doing on it. Well, here's my take on that: go use the website at your own risk, your identity, your livelihood. If you want your Social Security Number known by a random stranger, go ahead.

I have had no problems and it is working perfectly. My online store form made it intuitive and easy for anyone to use.

I have been going back-and-forth with their technical support team for weeks now. They sold me a product with HIPAA compliant data collection; however, when I started running into problems with missing data, system crashes, etc., the support team just says that they cannot provide support because my form is HIPAA protected. Unable to actually speak to someone on the phone. Their support services are horrible - avoid this company at all cost.

I have used Jotform for my real estate coaching business for several years now to help hold my coaching clients accountable to their weekly goals and standards. At times there are glitches but it is easy to make changes and corrections with simple edits. It has been one of the easiest ways to track their work!

JotForm is an awesome platform for creating contact forms and surveys. We use JotForm for our contact forms on our websites and they are easy to create, edit and implement on your site. The different plans available are great for any size business or project but the free plan still allows you a lot of options for customization of your forms. If you are going to use the free version, make sure to include CAPTCHA on your forms in order to make sure you do not go over your monthly limit.

I run a wordpress site for my non-profit. Due to wordpress's security issues, I try to make all submission aspects of my site use external services. Jotform has solved multiple problems for me. I can now take donations on my site without paying for a wordpress plugin with questionable functionality that puts my donors at risk of identity theft. Second, I was able to build a submission system for my site's contributors using jotform. I am considering a paid subscription but still trying to figure out what the advantages would be for my service, but it looks good so far!

As much as I like the widgets and things with Jotform... and it is a good form builder. However the customer service is complete crap. So bad. Also they apparently make changes to things without notifying any of their integration partners, so if you have your form hooked up to different systems you could have an issue. I have some forms integrated to other systems via Zapier and Jotform made a change which created a bug in Zapier which caused many hours of fixing things, emailing customers and a direct cost to us. Try Wufoo Forms instead.

I really was excited when I started working with JotForm it had the function of being able to fill out our preexisting forms from a mobile platform and submit them to the correct department. Unfortunately we have found that 50% of them are blank in the submission email. So far the support department has been unable to repair or find a solution. We are hopeful they will be able to resolve this we have invested a lot of time loading all of our forms.

Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.