On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for sending me somebody's returned item. The box was filled with foreign newspapers and other persons's UPS shipping slips.
Item itself was in good condition but not a good shopping experience.
I find the web site very friendly. The staff are helpful & welcoming when I physically shop there. The cello strings are fr Esther and arrive very quickly.
We received the electric violin we ordered for my daughter in time for Christmas - yay! But it did not work - boo! It was incredibly disappointing. We called customer service and the rep told us to replace the battery with a new one, which we went to the store to purchase - 5 in a pack and only needed one. That did not work and now we have to send it back and she went back to NY without her long-awaited electric violin with which she would gig with to make money. Frustrating!
Side note, you might want to get my name right!
I received my order quickly and the quality is excellent. I really appreciate the great service and the ease of ordering.
My violin has a new home! It's beautiful & I trust it to keep my violin safe. Very reasonable price as well for the Black Friday sale. Thank you JSI!
The bass bag I ordered is of high quality and great value. Unfortunately, my bass is an unusual size and it didn't fit. They promptly gave instructions for returning it with credit for the shipping cost. Would definitely deal with them again if I could find what I need.
Received promptly. Thank you I'm happy with my chin rest and new strings. A confirmation email would have been nice so I could track shipping
My violin is all snuggled up in his new Mooradian oblong case cover thanks to Johnson strings! Speedy delivery. Case cover was clearly well packaged and sealed up nicely. Quality experience overall!
I received the violin string intact
My cello set had broken d string which needs to be replaced
I can send the string back if needed
Plese reply back if you can send the d string
I need this sent ASAP
Thank you
I thought it was a great deal. That is why I purchased 3 sets! If I like them, I will
Purchase more sets of strings from Johnson String.
I have been doing business with Johnson Strings for many years and I have never been disappointed with their products or service.
I bought a set of strings on their website & honestly everything was great. They came packaged nicely, in a timely manner. I kinda default to Johnson strings now. They're very good.
The violin tape is not the same tape pictured on the violin on the webpage. It is not even violin tape! The width is only 3/32 of an inch... certainly too small to be suitable on a violin fingerboard. The tape is actually graphic tape.
I'm very happy with the service and selection at Johnson strings. Two friends and I did a group purchase of strings for our hurdy gurdies and are very pleased with the quality of the strings and the quick shipping. We'll be back!
Jargar Superior violin strings are probably the best on the market. Powerful, clear, easy playability. Neutral to warm sound.
My purchase was delivered in time and form. They responded all my mails and answered all my questions.
We received the violin we ordered for my daughter quickly and it was in perfect condition. She loves it!
Johnson String always gives me fast, reliable service. The Dominant strings are new and perfect for my setup.
I've started playing the cello a couple of years ago. One of my friends is a professional player and he suggested JohnsonString and decided to check it out. Best decision I could have made. The shop is comfortable and welcoming. Each member of the staff is terrific and very nice. Being a beginner I worried that I didn't know how to begin and they made it super easy for me to pick the right equipment and getting started. Whenever I have an issue with the instrument, they are always glad to help me work through it or bring the instrument in the shop and they take of it without hesitation. It may be a bit of a drive from where I live, but it's certainly worth it! I highly recommend them to everyone I know.
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rohini,
If you can give our customer service team a call at 800-359-9351, we'd love to help with your cello string!