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Joancee

How would you rate Joancee?
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Illinois
1 review
0 helpful votes
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Worst experience ever
December 22, 2024

Ordered my ring Oct 9 won't reply to emails have emailed off 3 different emails alone have emailed them over 100 times won't reply back or send shipping info

Date of experience: December 12, 2024
North Carolina
1 review
0 helpful votes
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The wait
February 10, 2025

It took to long to receive the product. A month. I tried contacting you, no luck. I think when you are supplying to people, you should have a mailing system to get your product out in a timely manner. No one wants to wait a month to get their order. I was disappointed with the ring also.

Date of experience: January 31, 2025
Kansas
1 review
0 helpful votes
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Still waiting
March 16, 2025

Still waiting on my ring to arrive ordered over a month ago and still havent received it

Date of experience: March 6, 2025
Louisiana
1 review
0 helpful votes
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Too long shipping time
January 22, 2025

When ordered ring on 12-6 was supposed to receive before Christmas but didn't receive till 2weeks after Christmas.

Date of experience: January 12, 2025
New York
1 review
0 helpful votes
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Upset with shipping
March 27, 2025

Didn't receive my receive my order in 3-5 business days I was very disappointed plus I paid for expedite shipping

Date of experience: March 17, 2025
North Carolina
1 review
0 helpful votes
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The ring is great
March 26, 2025

Thank you for taking the time to make the ring we love it you guys made my wife happy when it arrived

Date of experience: March 16, 2025
Canada
1 review
0 helpful votes
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Wonderful customer service
December 15, 2024

Very good selection, had wonderful customer service and they were there to help or got back to you within a day or 2. Awesome customer service.

Date of experience: January 4, 2025
Oklahoma
1 review
0 helpful votes
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Very nice for the price.
January 17, 2025

Satisfied with my purchase.#######################################################################################################

Date of experience: January 6, 2025
Idaho
1 review
0 helpful votes
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Waiting and Waiting to receive my order
November 28, 2024

I made my order for a ring and did not receive any confirmation or tracking information until I reached out to customer service. It took about 1 month to receive my order. When I opened my package I was not impressed with the quality. The stone definitely said fake. I expect better quality for the price it cost.

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
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Very disappointed with the final outcome
November 29, 2024

I bought my future husband wedding band through your site. Once I received the wedding band, my Fiancé let me know that he was not satisfied with the particular ring that I chose and would like to either trade it off or return it for something different.
Bottom line, he looked at the site and didn't see anything he liked so I inquired about returning and getting a refund.
I was told to send pictures pictures of the ring and I did. Then I was told I would have to pay the shipping and handling back to the manufacturer in China.
That is the most ridiculous thing I've ever heard.
There was nothing on their initial site stating how the returns would work and knowing the shipping and handling to China probably is worth more than the ring, Most ridiculous.
I will never again purchase anything from This company, Joancee.

Date of experience: November 19, 2024
Louisiana
1 review
1 helpful vote
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Very disappointed
January 31, 2025

Order from them on December 17,2024 and now its January 21,2025 never received the product i reached out to them and all I got was a automatic message saying they will send me a conformation number when they get ready to ship. At this point I feel like this site is a scam

Date of experience: January 22, 2025
Texas
1 review
0 helpful votes
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Joancee Feedback Addison
January 26, 2025

Really like the ring I order but it said 8 to 16 days which I paid for but it took 30 days to receive my order which I feel was a little to long

Date of experience: January 16, 2025
Washington
1 review
0 helpful votes
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Service and everything was amazing!
February 8, 2025

Took a while to finally arrive but I think that might've been because of weather issues. My boyfriend's ring looks amazing and I loved the free shipping and free box that came with the ring! I also appreciated the discount I got!

Date of experience: January 29, 2025
Ohio
1 review
0 helpful votes
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Finally got it
March 26, 2025

I ordered a ring for my girlfriend for Valentine's Day I didn't get it until the middle of March. Thank God she likes it 😁

Date of experience: March 16, 2025
Canada
1 review
0 helpful votes
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Beautiful
January 30, 2025

Ordered my rings and came in my correct size. Its gorgeous. Took 2 weeks but the wait was worth it

Date of experience: January 20, 2025
Oklahoma
1 review
0 helpful votes
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Not the best
March 18, 2025

The ring is beautiful. But it says it will arrive within 9 to 12 business days and it took well over a month to be shipped out.

Date of experience: March 8, 2025
Alabama
1 review
0 helpful votes
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Karen Sheffield
March 10, 2025

I have never received my order! It has been over a month! I am still waiting!

Date of experience: February 28, 2025
Hawaii
1 review
0 helpful votes
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Got exactly what I wanted and more.
April 8, 2025

The ring is beautiful more than I expected it would be. Will definitely be buying again.

Date of experience: March 29, 2025
Kentucky
1 review
0 helpful votes
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Not satisfied
April 24, 2025

Had to keep texting to find out status of order. Did not receive what I ordered.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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My rings are very pretty.
April 28, 2025

Thanks for shipping my order out I love my ring will be ordering from y'all again.

Date of experience: April 18, 2025

Overview

Joancee has a rating of 3.9 stars from 4,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 3rd among Engagement Rings sites.

service
1,745
value
230
shipping
236
returns
215
quality
2,518
This company does not typically respond to reviews

Instant Feedback

6,392 reviews
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