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JibJab

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Germany
1 review
1 helpful vote
Follow Pato D.
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Very deceiving site
December 17, 2016

I was charged 18 dollars for a whole year subscription when the add said it would be 1.50 per month. That is very deceiving! And sort of a lying to the public add.
I only wanted one card. I had to pay 18 dollars and wasn't even able to download it because for that you required another payment! I'm very unsatisfied with the site and I asked for a refund. Still haven't heard from you.

Date of experience: December 15, 2016
Canada
2 reviews
0 helpful votes
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Christmas ecards a disappointment
December 20, 2016

I used your services over the pasted couple of years. This last year. I was a little disappointed, and really I cant use you services again.
You have really nothing new!
I was hoping that you would have more ex: Christmas. One new one!
And it really was not as cute or funny as other years.
I would like to cancel and get my money back.
I was hoping for new stuff, so I took the chance and signed up using your services realizing after you had nothing really new.

Date of experience: December 18, 2016
Illinois
1 review
2 helpful votes
Follow Tony R.
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I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.

Date of experience: March 25, 2019
Maryland
1 review
0 helpful votes
Follow Leah j.
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It's fun!
August 18, 2016

I like the site... it's a lot of fun but I've been a member for a year and they have really updated none of the music video's. If they add more up to date music video's so that every month it would be worth continuing to be a member.

Date of experience: August 16, 2016
Minnesota
1 review
0 helpful votes
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Problems uploading, Not child friendly
December 17, 2016

I had tons of trouble uploading photos, videos that said they were publishing that just got frozen and never did anything.

Also, this isn't a child friendly app... Unless you want your 4 year old turned into a striptease dancer (yikes)! I wish there were a child version, she loved making herself into Santas elf and going on a sledding race!

Date of experience: December 15, 2016
GB
1 review
0 helpful votes
Follow Tina K.
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I joined jib jab to send my sister a funny card and was pleased with the cost but I do think the choices of music videos could be much better and have a more varied range of genres.
The procedure for the live action cards is quite glitchy on the iPad and very frustrating but was much easier from the laptop.
She was very happy with the results :)

Date of experience: August 29, 2016
Canada
1 review
0 helpful votes
Follow Patrice G.
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Very helpful
June 2, 2018

I was on auto renew and haven't used the service in some time so when I received my credit card and noticed I was billed again, I went to see if I could cancel and receive a refund. It was easy to do and the follow-up has been excellent.

Date of experience: May 31, 2018
California
2 reviews
0 helpful votes
Follow Lynn B.
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Excellent service and experience
January 1, 2017

JibJab is a great company (and site) to work with. I did decide to cancel my annual subscription as I just don't have time anymore to have fun making videos. My inquiry was addressed and completed quickly, and with courtesy. I am very happy with the service I received.

Date of experience: December 30, 2016
Ohio
1 review
0 helpful votes
Follow Jeff G.
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Editing
September 7, 2016

Hey Folks
There does not seem to be a way to edit an existing card.
When you format text with a CR, the final version just strings all the text together into one continuous line... does not look good!
I had to play with adding spaces to get it to format correctly.
Otherwise very good product.
Thx, Jeff

Date of experience: September 5, 2016
Wisconsin
1 review
0 helpful votes
Follow Stu S.
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Euphoric mailman
December 30, 2016

Very good experience, saved the mailman a few less Christmas cards to carry. All the reviews received were positive. Family was howling at Christmas celebration as cards were replayed on smart phone. Thanks, from someone who never use to mail cards.

Date of experience: December 28, 2016
Tennessee
1 review
1 helpful vote
Follow Pam O.
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Love Jib Jab!
January 14, 2017

This is such a fun site to belong to! They do all the work and make it so easy for you to come up with a professional looking video to send your friends in literally minutes. All this for the price of a couple of greeting cards a year!

Date of experience: January 12, 2017
Canada
1 review
0 helpful votes
Follow Ernie R.
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The sled race, and Santa twerk are probably the best. Their are lots, of choices it just think the content could be better. The fun around using this could also improve if you could add storyline with say 10-15 people. Like a funny Scrooge, with different people being character faces. Or Santa and all the reindeer with faces on the reindeer, have a reindeer game snowball fight to make people laugh.

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Another Happy Customer
January 5, 2017

I have had a lot of fun doing Christmas and New Year Heads Bouncing around and sharing them with family and friends. Everyone that has seen the short little videos has got a good laugh out of them. Thanks for the good pricing Jib Jab.

Date of experience: January 3, 2017
GB
1 review
0 helpful votes
Follow Wendy C.
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I had need to contact jib jab regarding an misunderstanding and my request that they assist in sorting it,
I politely asked for help outlining the issue, mwithin a couple of hours I received a standard acknowledgment.
Within a few more hours I received a very nice response, not a standard pre printed response, but obviously from a real person who had actually taken the trouble to read my request and investigated and resolved it.
I'm most impressed.
So much on line can be de humanised and computer response.
Thank you JibJab for your excellent Public Relations team.
Other on line sites could learn a lot from you

Date of experience: April 1, 2016
Arkansas
2 reviews
0 helpful votes
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A Laugh for the Bed-ridden
July 4, 2016

We tried to find an E-card on JibJab for a friend who has been recently hospitalized with a non-life threatening condition. The selections in the "Get-well" category seem to be in short supply and we chose one that extols her invincibility. She got a laugh out of seeing herself on a motor cycle, on a dare-devil ride. It only took a few minutes to do since your website saves previous pix we uploaded from before and the process was easy to do. Over all everyone was happy. Thanks, Jibjab!

Date of experience: July 2, 2016
Michigan
1 review
0 helpful votes
Follow Tana H.
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Can't use it after I paid in full and used it once
February 22, 2017

I paid for a year. Money came out of my account. I created and sent one video. I tried a few days later and it said I needed a membership. Yes, I emailed for assistance. Haven't heard anything after the automatic response over a week and a half ago.

Date of experience: February 20, 2017
Tennessee
1 review
0 helpful votes
Follow Jenny B.
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Amusing written card alternative
June 25, 2016

I enjoyed using jib jab. It was easy. It was a nice alternative to a regular card and funny. I don't know that I'll continue beyond a few cards during my subscription period however. I would like the option to purchase them individually. I wish the card could be more personalized. Also, I wish the Dad characters were more diverse in the activities they are doing in the ecards.

Date of experience: June 22, 2016
Connecticut
1 review
0 helpful votes
Follow Missy O.
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Jib jab
April 8, 2018

Jibjab sorted me out. They refunded my money, a challenging task because I couldn't remember the email I had used. Thankfully they were diligent and patient and found the account. Thank you so much Jibjab for your hard work and integrity!

Date of experience: April 6, 2018
Canada
1 review
0 helpful votes
Follow Marie S.
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Awesome!
February 22, 2017

I had so much fun making these... very addicting! My family actually loved the video cards I had put together for them. I'm sure I will continue to have fun making more every holiday or just because chance I get. :)

Date of experience: February 20, 2017
Ireland
1 review
1 helpful vote
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Won't be renewing!
May 22, 2016

I feel annoyed with jabber because one is not informed that yearly subscription membership is only the tip of the. Ice Berg... And one is not informed that every download after joining cost an extra premium. I could not in this respect recommend Jabber to any of my friends...

Date of experience: May 19, 2016

Overview

JibJab has a rating of 3.6 stars from 12,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
166
value
183
returns
61
quality
154
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