JibJab

Fraudulently set up an autorenew on my subscription. When I try to cancel the feature, they say they have no record of an account with either of my two email addresses that I use, so I can't cancel it. They have no phone contact help available This way they stick you with a permanent renewal every year unless you cancel your credit card.

I do not think there is enough day to day, thinking of you, wishing you well, that kind of thing available.

There is a lot for male, female in relationships, but not enough for family. I will not renew my subscription for next year, unless there is more to offer for the average person with a net work of friends and family.

Amusing though over complicated having to keep copying, cutting and pasting, just to share the clips. Making clips through The App is also not as easy as going through the 'Jib Jab' loggo at foot of previously made clips.
So for the money and reasonably low tech nature of the product., though very amusing, I doubt I will renew when this subscription expires..

After card made can't get it to send, and can't get customer service to help, want to cancel please refund money and still haven't got, I am disappointed and disabled so can't type well would rather have contact number to talk to someone who can help me..

Overall, great experience. You have a great product. However, it would be GREATER if people could go back and edit their video (change faces, etc.) without starting over. Also, it would be great if you had the ability to edit the original picture (brighter, more color, etc.).

Even though I still prefer the snail mail as not everyone has emails still, I had great fun making and sending the jibjab and made everyone laugh and smile when they opened them up. Great to be able to personalise! Will continue to use during the year!

I'm upset cause I only wanted to purchase one scars and got tricked into a whole year for eighteen dollars. Why have a $1:99 posted for the card if you are not able to just buy one card. I want a refund for all except for $1.99

The system sent the card but would not let me send a personalized message along with it. It kept telling me that my message had to be under a certain number of characters- no matter what I wrote, it would not take it. I was very disappointed.

I've been sent jibjabs before and loved them, but I have not even been able to watch the one I sent to my husband for his birthday (and he gave up before the end because it buffered for so long). It just won't load on iPad.

Maybe it's our weedy rural broadband, but I can usually stream stuff. Couldn't find an obvious way to get help with this.

I'll keep trying though...

I inadvertently subscribed for a year to jib jab and asked for help in discontinuing the placed order. They got back to me very promptly and were very willing to satisfy my request. I was impressed with the way they handled everything.

The video doesn't embed and play automatically on facebook like youtube videos or personal fb videos. Clickthrough is required to watch the video, just like an advertisement. Not easily done for mobile users, which by the way, all of us are.

If I can't download and upload my own personalized jibjab videos with mine and my loved ones faces, I've wasted my money. I mean it, this really sucks.

The product is great but I tried sending the card on email through jibjab and the recipients did not receive it.

Had to then send a separate email with a link which spoiled the surprise.

Need to sort out your email jibjab.

For Father's Day, I created a video for my husband and got s confirmation but the video never posted. That day I kept waiting to see if it would load later on. The transaction went through but not the video. Very disappointed

I was disappointed to find that after an $18 annual fee (which I got at a discount) I also had to pay additionally to download the videos. The videos are fun, but not worth it. I will not be continuing my membership.