JibJab

Loved making the card. Wish the site would automatically tell you about the requirement to join before we did all the work. However, the cost is minimal for an annual membership, so we look forward to making many more fun memories for the next year.

80% satisfied from my visit to your site
Two things:
1) I would like to send my card to more than 15 addresses per time.
2) I would like to have seen a step forward that I made an annual submit.
I only wanted to make 1 card
Everything else is perfect

I made a Valentine's card for my husband & subscribed to be able to make more cards for friends on Facebook and family. Paid $18.00 for the year and every time I have wanted to make one I am asked to pay! I am logged in as a member! This is ridiculous!

Was very happy with my JibJab account and used it a lot for the first year. Decided not to renew my subscription and forgot about the automated yearly billing. Contacted Jib Jab and they refunded my pay pal auto payment. The Jib Jab rep was courteous and professional. Received a credit to my pay pal account within 2 days. Thank You.

I like the concept but I think I must be missing something as I have sent 2 cards and have not been able to send a message along with the second card. It's not an easy 1-2-3 step process as it thought it would be

The reason people come to jibjab is for the videos starring you. Of course that's why all the advertisements for jibjab exhibit this feature. However, I cannot see myself using this service after the first year. Sure, maybe I'll get to the point where I enjoy using it enough to justify the cost for one year, but that's probably it.

I put my son's face into a rapper video and he thought it was hilarious; he said mom, I didn't think that was your type of music. I told him, hey, it isn't, but it was fun to play with that genre for your birthday!

It was so much fun making my video and looking at all the different videos to choose from.
Thank you so much. My friends and I had a very good time and will be talking about it for quite some time. My friends cant wait to make a video.
Thanks again,
Debra

I found the video very easy to put together, and the result was good. What I found disappointing about the site was that the "hundreds" of available vids are really just the same ones, repeated over and over for different numbers of participants. Having a hard time picking others that I like.

Thanks for your fair response. I have used jibjab for a number of years but it's fallen gradually into disuse. I asked for a refund for the last auto payment and received a courteous response the same day. I had anticipated dithering so was happy with the customer service. Thanks jibjab team.

This is the third time that I have gotten a years subscription. It has been over a year since my last one. The price has doubled since I first discovered jibjab and it now has a lot less content. Most of my favorites are gone. Double the price for less content. Pretty sure I won't be renewing a fourth time.

I have used jibjab for many years and I love it. I have so much fun with your videos. I first heard about it on the tv when one of the channels interviewed the creators. I found the site right away and once i saw how great it was i became a paying member.

As a first time user, the site does not clearly tell you that you do not have the option to buy a single card and that the only option is an annual membership. It also assumes an annual renewal which, while not uncommon, frankly feels almost deceptive in that it puts the onus on the customer to correct.

The customer support is amazing. The problem I had was resolved promptly and with no issues. I really loved this app but the people I intended to send the videos to didn't understand they had to click through to watch the videos, therefore didn't see what I had sent them. Other than that JibJab is awesome! Im sure the younger crowd would have no issues receiving the videos.

I seriously paid $20 for one card. I thought the membership fee would cover the one card I really wanted to send. It was a perfect animation for what I needed, and was definitely the quickest option, but it came with a helluva lot of buyers remorse. Definitely not the most cost effective options

Worked with Heather from jib jab customer service on a charge from 2015 that was added to my account. Heather responded to my emails fast and polite. She gave me information so I could look up my account and give her info on removing the charge... amazed on the quick responses by jib jab...

I found the site to be very confusing. 1) Someone's face whom I didn't know ended up on my husband's card 2) I ended up with a subscription for $18 that I didn't know I was getting. I have used countless websites over the years, but have never used one so confusing and deceptive.

I signed up thinking I would be billed $1.50/month but instead was billed $18 for the year and it was set to auto-renew each year.
I put a support ticket in requesting a refund and cancellation of auto-renew and they did it the next day!
Based on that, I may just sign up again!

I opted to upgrade to the paid service thinking it would cost $1.50/month, billed monthly, however it was $18 for the entire year. When I asked for a refund and explained what had happened, the customer service folks did not give me a hard time whatsoever. The refund was issued and no questions were asked. Excellent customer service!