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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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South Africa
1 review
0 helpful votes
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No stars I fact minus 10
June 24, 2017

The card would not open. You need to credit my money back today you deducted from my account within minutes so you can repay within minutes.

Date of experience: June 22, 2017
Florida
1 review
0 helpful votes
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Subperb
June 24, 2017

I sent out these videos for birthdays thus far. I like to encourage others and put a smile on their faces.

Date of experience: June 22, 2017
California
2 reviews
0 helpful votes
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Great Site!
June 24, 2017

I just love the options for birthday cards! Great product and everyone just loves the jib jab cards that I send to them!

Date of experience: June 22, 2017
Washington
1 review
0 helpful votes
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Not what I imagined
June 24, 2017

It's nice for the younger crowd. It's not for me sorry. It is a great app for funny occasions yes, I think it has potential for sure. Thank you for letting me try it out. Good luck in the future.

Date of experience: June 22, 2017
New Jersey
1 review
0 helpful votes
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They didnot put hubbys face on
June 24, 2017

It kept sample image on and need more choices. Some less inappropriate.? Thanks!
My goodness. How dp I find your website now?

Date of experience: June 22, 2017
GB
1 review
0 helpful votes
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Birthday greetings
June 24, 2017

A personalised card that was easy to create. Efficient ordering and timely delivery to recipient. This was fun to make and gave the recipient huge laughs and much pleasure on his big day. Well done JibJab

Date of experience: June 22, 2017
Canada
1 review
0 helpful votes
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Great card
June 24, 2017

It was easy to sign up and the unique card I got my husband for his birthday was worth it!
Thanks very much
I am sure I will use many more cards from this site!

Date of experience: June 22, 2017
Canada
1 review
0 helpful votes
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Its an interesting concept but I probably will use it only 2 times a year. A individual rate or maybe combo rates of 5,10 should be available.

Date of experience: June 22, 2017
Florida
1 review
0 helpful votes
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Great customer service.
June 24, 2017

I inadvertently subscribed twice and after contacting JibJab via email I was refunded one of the payments the next day. Superb customer service and also a great app :)

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Refund
June 24, 2017

I needed to cancel my subscription so I sent an email. I promptly received a confirmation email and within a couple of days the money was returned to my account. NO hassle, no questions! Great doing business with Jibjab!

Date of experience: June 22, 2017
Virginia
1 review
0 helpful votes
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Not good
June 24, 2017

My recievers of the card said it shut down their operating systems.
Really wish it would've worked. Instead, I had to record it from my smart phone and text it to her. Really lost the value i feel. Thanks,

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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I recently had the pleasure of working out a problem that I experienced on JibJab with a support representative named Taylar. This individual was understanding, courteous, and patient during our exchange. If all employees of this company are cut from the same mold, they have a bright future ahead of them.

Date of experience: June 22, 2017
Florida
1 review
0 helpful votes
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Cute cards!
June 24, 2017

Relatively easy but would love to see better thank you cards. Loved the video cards however, very cute!

Date of experience: June 22, 2017
GB
1 review
0 helpful votes
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Zero to 1
June 24, 2017

Complete waste of money. Doesn't seem to work for me. Faces never go into characters, tried several times.

Date of experience: June 22, 2017
North Carolina
1 review
0 helpful votes
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Fabulous and so funny
June 23, 2017

Excellent website and so much fun and laughter to send all my friends and family members for special occasions or just to say hello

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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FANTASTICAL
June 23, 2017

I love making these for family members. It always lifts their spirit! Most recently, I make videos for my two brother-in-law's, a father-in-law and my brother. H wrote me about how touch they were and how hard they laughed!

Date of experience: June 21, 2017
Florida
1 review
0 helpful votes
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Fun for the sender and recipient!
June 23, 2017

Me and my family just love sending and receiving JibJads for every occasion! They always make us smile!

Date of experience: June 21, 2017
Canada
1 review
0 helpful votes
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I was ripped off
June 23, 2017

I never signed up I thought I was paying on for one time. I will call tomorrow to clear this up Plus my video did not work. How can you charge me the full amount. This is wrong. I would like a refund.

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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Sneaky
June 23, 2017

The website was sending me all over the place, I never saw my final video with face insert, it was just sent. When I tried to watch it it showed me the original video with a strangers face. Not many choices for Father's Day. All meant for young fathers. Simply wasn't a fan

Date of experience: June 21, 2017
Canada
1 review
0 helpful votes
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Misleading
June 23, 2017

Was advertised as $1.50 a month, but they took the whole years worth of subscription from my bank account.

Date of experience: June 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA