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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The card would not open. You need to credit my money back today you deducted from my account within minutes so you can repay within minutes.
I just love the options for birthday cards! Great product and everyone just loves the jib jab cards that I send to them!
It's nice for the younger crowd. It's not for me sorry. It is a great app for funny occasions yes, I think it has potential for sure. Thank you for letting me try it out. Good luck in the future.
It kept sample image on and need more choices. Some less inappropriate.? Thanks!
My goodness. How dp I find your website now?
A personalised card that was easy to create. Efficient ordering and timely delivery to recipient. This was fun to make and gave the recipient huge laughs and much pleasure on his big day. Well done JibJab
It was easy to sign up and the unique card I got my husband for his birthday was worth it!
Thanks very much
I am sure I will use many more cards from this site!
Its an interesting concept but I probably will use it only 2 times a year. A individual rate or maybe combo rates of 5,10 should be available.
I inadvertently subscribed twice and after contacting JibJab via email I was refunded one of the payments the next day. Superb customer service and also a great app :)
I needed to cancel my subscription so I sent an email. I promptly received a confirmation email and within a couple of days the money was returned to my account. NO hassle, no questions! Great doing business with Jibjab!
My recievers of the card said it shut down their operating systems.
Really wish it would've worked. Instead, I had to record it from my smart phone and text it to her. Really lost the value i feel. Thanks,
I recently had the pleasure of working out a problem that I experienced on JibJab with a support representative named Taylar. This individual was understanding, courteous, and patient during our exchange. If all employees of this company are cut from the same mold, they have a bright future ahead of them.
Relatively easy but would love to see better thank you cards. Loved the video cards however, very cute!
Complete waste of money. Doesn't seem to work for me. Faces never go into characters, tried several times.
Excellent website and so much fun and laughter to send all my friends and family members for special occasions or just to say hello
I love making these for family members. It always lifts their spirit! Most recently, I make videos for my two brother-in-law's, a father-in-law and my brother. H wrote me about how touch they were and how hard they laughed!
Me and my family just love sending and receiving JibJads for every occasion! They always make us smile!
I never signed up I thought I was paying on for one time. I will call tomorrow to clear this up Plus my video did not work. How can you charge me the full amount. This is wrong. I would like a refund.
The website was sending me all over the place, I never saw my final video with face insert, it was just sent. When I tried to watch it it showed me the original video with a strangers face. Not many choices for Father's Day. All meant for young fathers. Simply wasn't a fan
Was advertised as $1.50 a month, but they took the whole years worth of subscription from my bank account.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)