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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Oregon
6 reviews
3 helpful votes
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Piss poor performance
December 20, 2016

Characters didn't look like us

Video won't play after emailed

No calls back from jibjab to resolve issues

Date of experience: December 18, 2016
California
1 review
0 helpful votes
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Great video, deceptive price
December 20, 2016

Video is funny but you should make clear that the charge is $18.00 for a year not $1.50 for a month. There was no mention that I would be charged for 12 months not for one month. You should be more honest with such a good product.

Date of experience: December 18, 2016
Indiana
2 reviews
0 helpful votes
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Seasons greetings to make my Mom laugh!
December 20, 2016

I've had an account with Jib Jab in the past and renewing it at the holidays was perfect timing. It's so much fun!

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Christmas Jib Jabs
December 20, 2016

Very funny, really enjoyed them. Emailed them to my friends who could not stop laughing.

Date of experience: December 18, 2016
Alaska
1 review
0 helpful votes
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Log in issues
December 19, 2016

Keeps taking me in circles. When I try and make a card and sign in thru both Facebook and jib jab I get a message saying please sign in... which I do. Than I get a message saying I already have an account. Sign in, go to make a card. Asks me to sign in again..

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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Overall a good experience, although the choices in each of the categories can be a little repetitive and limited.

Date of experience: December 17, 2016
Utah
2 reviews
0 helpful votes
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Worth every penny!
December 19, 2016

We love this service! It's worth the year membership for birthdays and holiday greetings. You can create videos with family members, friends, even your pets! Hilarity will ensue.

Date of experience: December 17, 2016
Texas
3 reviews
0 helpful votes
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Christmas laughs
December 19, 2016

I did this mainly for my Momma & her grandchildren & great-grandchildren. Mom is 84, this made her laugh & enjoy some "spirit", and, the great grandkids are watching it over & over. Thanks for the fun...

Date of experience: December 17, 2016
New York
1 review
0 helpful votes
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My students
December 19, 2016

Are so happy that I could make these Christmas jibjabs. Thanks so much. Do you have anymore... I've made several. That need to appropriate for 10 year olds.

Date of experience: December 17, 2016
Colorado
1 review
1 helpful vote
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This is just a blast!
December 19, 2016

I love this site! I love that there is still something out there that is pure silliness! Thank you very much!

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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It use to be you could share your videos on fb back when I first purchased jibjab. Note I purchased it again at a higher cost and can't share anything. Very unhappy!

Date of experience: December 17, 2016
Australia
1 review
0 helpful votes
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Very disappointed
December 19, 2016

I cannot finalize or view the JibJab card I compiled and there was no sound. Please could you refund my money. Thank you

Date of experience: December 17, 2016
Pennsylvania
1 review
0 helpful votes
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Refund for mistaken app purchase
December 19, 2016

I received a very responsive (and kind) resolution to a recent refund request. I am impressed with the level of personal customer service with this web giant.

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Awesome moves!
December 19, 2016

Really easy to compose and great to send to anyone and everyone at the same time.

Date of experience: December 17, 2016
New York
1 review
0 helpful votes
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Sooo Thrilled Sam with Jib Jab
December 19, 2016

I love to make people laugh at themselves! And Jib Jab does the trick! I even put 2 on Facebook for my Cousins in Italy, with their Kids! They Loved it and So did I! Thanks JibJab

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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Very good but...
December 19, 2016

Very good sorry to see there is no videos for football in the sports section.

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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ONlLY ONE?
December 19, 2016

Tried about 8 times to add another one, but it just kept going to the beginning. So one a month or what? Couldn't find what my membership paid for...

Date of experience: December 17, 2016
Australia
1 review
0 helpful votes
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Great Fun!
December 19, 2016

My friends and work colleagues have had a ball playing with the videos.
My work team shared a Chrismas one with the rest of the company and now other teams are doing the same. Great morale booster for the end of a busy work year.

Date of experience: December 17, 2016
Australia
1 review
0 helpful votes
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Never laughed so hard
December 19, 2016

Easy to make and very funny! Made one for our work Christmas party and it made our night. Look forward to making lots more throughout the year

Date of experience: December 17, 2016
Oklahoma
1 review
0 helpful votes
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Awesome
December 19, 2016

Paid for JibJab but did not use anymore. Also retired and on fixed income. Cancelled. JibJab was awesome about the cancellation and refund! Excellent company in my books!

Date of experience: December 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA