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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Characters didn't look like us
Video won't play after emailed
No calls back from jibjab to resolve issues
Video is funny but you should make clear that the charge is $18.00 for a year not $1.50 for a month. There was no mention that I would be charged for 12 months not for one month. You should be more honest with such a good product.
I've had an account with Jib Jab in the past and renewing it at the holidays was perfect timing. It's so much fun!
Very funny, really enjoyed them. Emailed them to my friends who could not stop laughing.
Keeps taking me in circles. When I try and make a card and sign in thru both Facebook and jib jab I get a message saying please sign in... which I do. Than I get a message saying I already have an account. Sign in, go to make a card. Asks me to sign in again..
Overall a good experience, although the choices in each of the categories can be a little repetitive and limited.
We love this service! It's worth the year membership for birthdays and holiday greetings. You can create videos with family members, friends, even your pets! Hilarity will ensue.
I did this mainly for my Momma & her grandchildren & great-grandchildren. Mom is 84, this made her laugh & enjoy some "spirit", and, the great grandkids are watching it over & over. Thanks for the fun...
Are so happy that I could make these Christmas jibjabs. Thanks so much. Do you have anymore... I've made several. That need to appropriate for 10 year olds.
I love this site! I love that there is still something out there that is pure silliness! Thank you very much!
It use to be you could share your videos on fb back when I first purchased jibjab. Note I purchased it again at a higher cost and can't share anything. Very unhappy!
I cannot finalize or view the JibJab card I compiled and there was no sound. Please could you refund my money. Thank you
I received a very responsive (and kind) resolution to a recent refund request. I am impressed with the level of personal customer service with this web giant.
Really easy to compose and great to send to anyone and everyone at the same time.
I love to make people laugh at themselves! And Jib Jab does the trick! I even put 2 on Facebook for my Cousins in Italy, with their Kids! They Loved it and So did I! Thanks JibJab
Very good sorry to see there is no videos for football in the sports section.
Tried about 8 times to add another one, but it just kept going to the beginning. So one a month or what? Couldn't find what my membership paid for...
My friends and work colleagues have had a ball playing with the videos.
My work team shared a Chrismas one with the rest of the company and now other teams are doing the same. Great morale booster for the end of a busy work year.
Easy to make and very funny! Made one for our work Christmas party and it made our night. Look forward to making lots more throughout the year
Paid for JibJab but did not use anymore. Also retired and on fixed income. Cancelled. JibJab was awesome about the cancellation and refund! Excellent company in my books!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)