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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Michigan
1 review
0 helpful votes
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Video Download Quality is Poor
December 19, 2016

I was very disappointed to find that the video quality of the downloaded files is much lower than what is displayed on the JibJab website. Considering that I had to pay for an annual membership to get the video, this is really unacceptable.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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Great staff and response time
December 19, 2016

JibJab staff is respectful and courteous with a quick response time. I appreciate that in a business.

Date of experience: December 17, 2016
New York
1 review
0 helpful votes
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Whatever
December 19, 2016

Its stupid after u pay for membership you have to pay to keep the video really what a load of $#*! greedy bastards

Date of experience: December 17, 2016
Louisiana
2 reviews
0 helpful votes
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Nothing new
December 19, 2016

Had been away from jibjab for over a year, came back but really disappointed. No new content and really overpriced. Will not renew.

Date of experience: December 17, 2016
Minnesota
1 review
0 helpful votes
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So much fun!
December 19, 2016

It is so easy to do and brings laughter and joy to those who receive your creations.

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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Good
December 19, 2016

Thought there would be more action but it was goof

Date of experience: December 17, 2016
South Carolina
1 review
0 helpful votes
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Great service
December 19, 2016

Very good experience with your service will come back again thanks you rock

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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It's Okay
December 19, 2016

Love putting everyone's face on them. But it never wants to send. It won't connect to the app. Could have more choices to send when using the web version. Easier customer service for questions. Over all I really enjoy the app when it works.

Date of experience: December 17, 2016
Rhode Island
1 review
0 helpful votes
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A lot of fun and easy to do
December 19, 2016

Had to take a couple of practice tries before I dared send them on, but a lot of fun and a lot of laughs!

Date of experience: December 17, 2016
New Jersey
1 review
0 helpful votes
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Your videos are fun and great but to export them in such a low resolution is an injustice to your creative staff.

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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A bit of of pain cause I can't do it on the iPad but still very fun to do. The kids and families love it.

Date of experience: December 17, 2016
New York
1 review
0 helpful votes
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Music Videos
December 19, 2016

I love Jib Jab music videos but would like to have more choices!

Date of experience: December 17, 2016
Utah
1 review
0 helpful votes
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I have used your site for years under different users and made countless videos for Christmas parties and birthdays at the last 4 companies I have worked for. For that you get 5 stars.

BUT, the cost of $1.99 for a download that is only SD quality, knowing that ALL TVs today are at a minimum of 720p and most at 1080p means that I have to scale the videos up 300% to make them usable on todays standard TVs. This is pathetic. At least give us the renderings at 720p so it's an HD quality that can then be scaled only 150% and still look good at 1080p. Welcome to 2017 Jibjab, it's time to get out of the 90s in image quality. 1 star for this.

Had you had at least 720p, I would have given 4-5 stars.

Oh, and I have had to download a couple videos several times costing more, since the face did not render to the action in the video properly. One I bought twice and still is not accurate... oh well, party is tonight and your support team has yet to respond to my ticket about this. 2 stars for that.

Date of experience: December 17, 2016
Florida
5 reviews
0 helpful votes
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Share the Laughter
December 19, 2016

This has been great fun and the responses have been smiles all around! Have shared with several friends and will enjoy my subscription all year!

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Why membership?
December 19, 2016

It is rather irksome to have to join up just to get a single card sent. I know why you do it, of course, rather than retail each card. Even so, it is not a particularly customer-friendly experience and I shall have to see how difficult (or not) you may have made it to cancel a membership for which I have no further use.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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Almost a great experience!
December 19, 2016

Experience is fine, except that in order to keep and post my movie, I have to download it at a cost of $1.99 per video. It's fun, but get tired of paying all these little fees in addition to my membership fee. So, the answer is - don't do very many, which defeats the purpose of JibJab, I assume.

Date of experience: December 17, 2016
Arizona
2 reviews
0 helpful votes
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Problems with importing address book
December 19, 2016

We love the card we sent! Problems were in sending. We use GMail and are computer literate. We wanted to import a subset of our Gmail Contacts (those with a keyword "Xmas") but there was no way to do this. So we ended up going through 1,000 Contacts in Jib Jab to select names. (We couldn't get the Name Sorts to match our Gmail list- or vice versa which made the selection process slower) We had to re-do the building of the list many times. It was so touchy - It would throw us out of the function, thus losing our work. We figured out that hitting "Next" would Save the list, thus did that, then had to re-enter the Send program to select more names from JibJab's list. We finally gave up and exported our entire Contact list to Excel, then extracted our "Xmas" subset from that, then pasted 50 names at a time. There was no notice of the 50 name limit, thus we had to do 4 Sends of our Holiday Card. It should be easier.

Date of experience: December 17, 2016
Nebraska
1 review
0 helpful votes
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Did not receive the video I payed for.
December 19, 2016

The video came a day after I needed it. Kind of a waste of money.

Date of experience: December 17, 2016
Texas
1 review
0 helpful votes
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I asked to cancel and get a refund
December 19, 2016

Please notice my request to cancel and get a refund. I do not want JibJab anymore.

Date of experience: December 17, 2016
Arkansas
1 review
0 helpful votes
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Fun Stuff
December 19, 2016

Fun and easy to create these videos to share with friends and family.

Date of experience: December 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA