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JibJab

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Michael D.
Texas
1 review
0 helpful votes
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Mixed Feelings
December 16, 2016

I was off Jib Jab for a year or two.

Just came back to try it again. Discovered that there were not that many new "cards" to choose from.

BTW" The primary reason I left was because your site makes it difficult NOT to sign up per year, rather than auto renewal. Not sure you fixed that, but I struggled through this time.

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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Limited access
October 8, 2016

When using my phone for jib jab heads are not matching body's and hair, hats, ect. It looks horrible, compared to computer version. So I use computer, but for whatever reason, computer version is very limited in selection!

Date of experience: October 6, 2016
Michigan
1 review
0 helpful votes
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Great company!
July 19, 2017

Love the originality and humor of the Jibjab company overall. When there was an issue with my account they fixed it right away and made it easy for me. I really appreciate that from a company these days.

Date of experience: July 17, 2017
Montana
1 review
0 helpful votes
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Super customer service!
October 15, 2016

I was mistakenly charged $18 for a Jib Jab experience that never happened. Within 30 seconds of emailing Jib Jab, I received a message letting me know the charge had been reversed. Very impressive and much appreciated! WOW!

Date of experience: October 13, 2016
GB
1 review
0 helpful votes
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Instant refund. Good service.
December 23, 2016

Used jibjab successfully for a couple of years then forgot I had it. When the next payment went out I cancelled it and the support team gave me an instant refund with no quibbles. Thanks Jibjab, Good service.

Date of experience: December 21, 2016
California
2 reviews
0 helpful votes
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Too much fun!
April 20, 2017

Sending Easter greetings to my family has never been so much fun. But the responses I received were the BEST. Who knew old mom had such a funny bone. I even included our family dog which made it even more hysterical. I had a blast. Thanks for helping me bring some joy to my children and grandchildren.

Date of experience: April 18, 2017
Florida
1 review
0 helpful votes
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Terrific Holiday Cards
May 5, 2017

I always use Jib Jab to send holiday cards. I add the people I'm sending it to's faces along with ours dancing and singing and it's always a big hit. There's nothing like being remembered and laughing too.

Date of experience: May 3, 2017
GB
1 review
0 helpful votes
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Easy
January 12, 2017

Great site... Although a lot of the selections are really old and boring now and could be updated... also some suitable up to date ones for children.
Renewed my account for another and found it easy to do.

Date of experience: January 10, 2017
New York
1 review
0 helpful votes
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Great responsive customer service
February 15, 2018

Had a problem with JibJab. When submitted I received an email within a few hours and a few hours later all was rectified! Awesome service! Unusual in these times! So impressed. Thanks, Jib Jab! Still love your product.

Date of experience: February 13, 2018
California
1 review
0 helpful votes
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Fun Selection of Valentines
February 23, 2017

Loved the cute selections for Valentine's Day I could send and that they could be personalized. Personalizing them proved harder however than I expected. I took me several tries to get it done. Well worth it however. Wish the site, offered help and would tell you if you can permanently save your cards. Site is really sparse.

Date of experience: February 21, 2017
Texas
1 review
0 helpful votes
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It's ok but not worth the price
February 22, 2017

You charge $20 to have an account and then you want $2 each to download the videos. That's highway robbery especially since you put your own advertising all over them. I won't being renewing or downloading anymore videos.

Date of experience: February 20, 2017
Louisiana
2 reviews
1 helpful vote
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Disbelief
December 12, 2016

Asked for refund after learning 18 is not all Jibjab wants a year to charge for everything it offers everytime you use it is absurd. Disappointed but the comments did warn me no one was happy with it.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Great customer services
August 21, 2016

I recently emailed Jibjab about a billing question and I heard from their support team within 2 hours and they were friendly and immediately fixed my request. I highly recommend them for all of your greeting card needs!

Date of experience: August 19, 2016
Georgia
2 reviews
0 helpful votes
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I have used JibJab since it's inception and all my friends and family love to receive their online cards (especially the ones with music). I love how they are continually updating cards and popular music selections to stay fresh. Customer service has been swift to reply when I had a (personal) problem to fix, and very kind personnel. Everyone should try this site.

Date of experience: July 9, 2019
North Carolina
1 review
0 helpful votes
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Cute way to have fun!
July 21, 2017

Fairly simple to use. Would be much easier if Jib Jab could access your albums on FB and not just a few Picts from each. When creating the faces, to fill the space, you have to blow up the picture of the face so much that sometimes it looks grainy. But overall, it a fun tool to use for e-cards.

Date of experience: July 19, 2017
New Hampshire
1 review
1 helpful vote
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Jib Jab rating **
December 16, 2016

Rather disappointing. After review of a project you can not edit!
Showed sign up $1.50 a month, next I find I have been billed for a full year then want to download the brief video and another fee $1.99. Should have all been clearly disclosed as part of registration. So I look for a way to cancel, help doesn't work...

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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Felt cheated by JibJab. It is not clear that rather than purchasing one card, I was signing up to an annual $16 subscription which annually renewed too!
I will warn anyone I send a card to and the students i teach of this 'business model', felt like a mugging. I've learnt from my mistake and it left a nasty taste.

Date of experience: December 16, 2016
Wisconsin
2 reviews
0 helpful votes
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Thank you :)
October 15, 2016

Refunded my account the total amount that was taken out for year renewal that I had forgot I even had. It was set to auto renew. I sent an email and had a response the next day and two days later the money was returned. Anyone wanting this company's services know that they are very helpful and honest and will make sure things are done correctly. Thank you jib jab :)

Date of experience: October 13, 2016
Massachusetts
1 review
0 helpful votes
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Hyperactive Elves!
December 29, 2016

A family friend has sent out a JibJab card for two or three years - it was a riot! This year I felt guilty about not sending out traditional cards with our now young adult children pictures... this was a great alternative!

A number of acquaintances will be trying to do the same in the future! Happy to spread the word!

Date of experience: December 27, 2016
Wisconsin
2 reviews
0 helpful votes
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Hilarious
April 30, 2017

I laughed. My wife and sisters laughed. My friend on the reviving end loved it. It will circulate. I imagine you will pick up at least 10 new subscribers once it gets passed on to their friends. On & on. Most of these people live in Kansas, Missouri, NC, Tennessee.
Can I buy stock? Need additional seed monies?
Cranston Cranium

Date of experience: April 28, 2017

Overview

JibJab has a rating of 3.6 stars from 12,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
166
value
183
returns
61
quality
154
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