website thubmnail of JibJab

JibJab

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Laurie S.
Unfollow Laurie S.
Send Message
Share Review
Report Review

Quite easy to use.
June 6, 2017

There were lots of fun selections to choose from. JibJab was quite easy to use for us first-timers. Our recipient liked the birthday card we sent. We have gotten JibJab cards from friends before and enjoyed them, so we thought we'd try it.

Date of experience: June 4, 2017
Canada
1 review
0 helpful votes
Follow Andrea L.
Unfollow Andrea L.
Send Message
Share Review
Report Review

Not enough freedom
January 5, 2017

I liked using jib jab when it first started. I miss having the freedom to choose how many people can go in each video. There were no new year's videos for 3-4 people, instead it forced me to have 5... which did not match up with what I wanted to do. Even though the old jib jab was simpler, and not as flashy, I liked the freedom of being able to chose however many participants you want.

Date of experience: January 3, 2017
Illinois
5 reviews
0 helpful votes
Follow Rick B.
Unfollow Rick B.
Send Message
Share Review
Report Review

Expert assistance from a real people person
March 22, 2016

I went back and forth with representative Ashley M. To find out I was using an incorrect browser. Between many emails and a phone call she handle this computer illiterate with great compassion and empathy. Making me a true JibJab satisfied, loyal fan.

Date of experience: March 22, 2016
New Jersey
1 review
0 helpful votes
Follow Sara B.
Unfollow Sara B.
Send Message
Share Review
Report Review

More 2 Person Platonic Music & Vids
June 16, 2017

It's great that you have so many videos and songs that you can input friends and family into. Please do more platonic 2 person options. I found very few that didn't "get weird" when I wanted to find one for my birthday buddy.

Date of experience: June 14, 2017
Canada
1 review
0 helpful votes
Follow Julie C.
Unfollow Julie C.
Send Message
Share Review
Report Review

Valentine's Day Fun
February 22, 2017

I thought it might be fun to make a Valentine video with JibJab for my new husband and enjoyed it so much, I made three more for friends of ours as fun surprises. Let's just say, a good time was had by all!

Date of experience: February 20, 2017
Nicaragua
1 review
0 helpful votes
Follow Doug N.
Unfollow Doug N.
Send Message
Share Review
Report Review

Happy Jib Jabbing
February 22, 2017

I have found using the site transferring photos to the heads very easy. Being able to save the faces helps save a lot of time. Not too many issues with my limited experience. Keep new and fresh videos would be my only request.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
Follow Shannon K.
Unfollow Shannon K.
Send Message
Share Review
Report Review

Just pennies for laughs
June 25, 2016

Bought it for Father's Day and having been laughing ever since. So much to choose from. Love sending these for all occasions to brighten the day of friends and family. If you calculate the cost out, we are paying pennies per laughs :)

Date of experience: June 23, 2016
Pennsylvania
4 reviews
16 helpful votes
Follow EMMA S.
Unfollow EMMA S.
Send Message
Share Review
Report Review

Jib Jab Rocks!
December 7, 2017

I had the pleasure of trying this app/service. They were quick to get back to me with concerns and questions. Love their customer service, I wish other businesses would follow their ethics! You have to try this app, it is so much fun.

Date of experience: December 5, 2017
California
3 reviews
1 helpful vote
Follow Sharon G.
Unfollow Sharon G.
Send Message
Share Review
Report Review

A fun giggly Christmas gift for family
December 12, 2016

JibJab is really easy to use and a lot of fun! We got people in the family to do crazy things that they'd never dream of doing... and they laughed until tears rolled down their cheeks! Lots of good, healthy fun for all!

Date of experience: December 10, 2016
California
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Send Message
Share Review
Report Review

JibJab is a rockstar company
June 16, 2016

I had an issue with automatic billing due to my credit card being fraudulently used by some strange person from out of the USA. I totally forgot that I had an automatic annual payment to JibJab with the old credit card number. They were able to walk me through the issue I was dealing with, and things were taken care of in a matter of moments.

Not only do they have a great product, that I use all the time, it's great to know they have wonderful customer service as well. Honestly, I didn't expect anything less than perfect from them.
Thanks JibJab, you are a rockstar to me!

Date of experience: June 13, 2016
California
1 review
0 helpful votes
Follow Ryan F.
Unfollow Ryan F.
Send Message
Share Review
Report Review

I was looking for something different and original to give mom on Mother's Day. I was not going to buy her the same old flower arrangement as I have in the past. We created several different cards and music videos that included all of the family members. Hands down the best Mother's Day present in the family. Everyone is still sharing it and having a good laugh. And unlike flowers, which get tossed out after a few days, she'll have this video for the rest of her life.
Thanks JibJab

Date of experience: May 20, 2017
Colorado
1 review
2 helpful votes
Follow Janelle z.
Unfollow Janelle z.
Send Message
Share Review
Report Review

Very poor
April 19, 2017

Why can't you embed the video on FB? The whole card with message shows up for the world to see in a separate window? So old school. And you guys need more options for bigger teams/more heads. Also I got charged twice for a download. Cancelling now

Date of experience: April 17, 2017
Canada
1 review
0 helpful votes
Follow Jeff Z.
Unfollow Jeff Z.
Send Message
Share Review
Report Review

Not happy this time around
January 5, 2017

I have used Jibjab before
Member a few years ago
Renewed my membership this year
And can't seem to create anything
On my Mac. I am not running the latest OS
But have always used Jibjab previously without problem. OS 10. 5. 8.
Couple of other issues
My heads that I saved are not all showing up
Had about 20 - now only showing 8
Lastly. Tried to email several people a video on New Years and could only send it to about 4 people at a time. This limitation was a pain

Date of experience: January 3, 2017
Arizona
2 reviews
0 helpful votes
Follow Carole A.
Unfollow Carole A.
Send Message
Share Review
Report Review

Fun, easy to use and great people!
December 30, 2017

I signed up at Christmas because a couple of the cards looked exceptionally funny. I had a little trouble placing my order, but finally got it through and the cards got sent out quickly. I contacted JibJab customer service to let them aware of my problem. It took a few days to get a response, but they more than made me satisfied. Its nice to deal with a company that has a great product and great business ethics. I will let others know what a fun, easy product this is! Thanks JibJab!

Date of experience: December 28, 2017
Illinois
1 review
0 helpful votes
Follow Ashley c.
Unfollow Ashley c.
Send Message
Share Review
Report Review

Great customer service
December 5, 2019

Usually I dont write reviews based on customer service but wow are they helpful! I had a worker help me today, she was on top of everything and fixed my issues within a few minutes and was as friendly as can be! Thank you for helping Erin!

Date of experience: December 5, 2019
Illinois
1 review
0 helpful votes
Follow Tai P.
Unfollow Tai P.
Send Message
Share Review
Report Review

Great and timely service.
March 10, 2017

The sign up/billing confusion between free and paid accounts seems to be somewhat common, but the customer service in handling my inquiries was excellent. The prompt attention and resolution is very much appreciated.

Date of experience: March 8, 2017
California
1 review
0 helpful votes
Follow Stacey J.
Unfollow Stacey J.
Send Message
Share Review
Report Review

JibJab Rocks!
April 21, 2017

I loved all the new songs for Easter! The ones that allow for 5 or more people are my favorite! I appreciate how easy this site is to navigate and how reasonably priced you are. I wish there was a way to opt out of the auto renewal, however. I'd prefer email reminders instead.

Date of experience: April 19, 2017
Canada
1 review
1 helpful vote
Follow Kevin M.
Unfollow Kevin M.
Send Message
Share Review
Report Review

Timely refund! :o)
April 2, 2018

Well, I didn't realize that Jibjab auto-renewed after your 1 year term and, frankly, I was not planning to renew at that particular time. I emailed Jibjab and was very pleasantly surprised they refunded my fee in a very timely fashion and without flogging me with the t's and c's of membership. VERY impressed and will likely be back as a member before too long! :o)

Date of experience: March 31, 2018
GB
1 review
0 helpful votes
Follow Andrew B.
Unfollow Andrew B.
Send Message
Share Review
Report Review

Poor Product
March 4, 2017

The card arrive in my wife's email inbox in time however it did not load. So I had to download this on my computer later that evening. £20 for this. Utter Rubbish. I will be telling others to avoid your products. N. B. Both my wife and my Java setting were up to date.

Date of experience: March 2, 2017
Canada
1 review
0 helpful votes
Follow Loren L.
Unfollow Loren L.
Send Message
Share Review
Report Review

Great customer service!
May 21, 2017

Got jib jab to make some custom cards for friends and family's birthdays last year. It was a lot of fun and we had some good laughs. Was charged another years subscription by the auto renewal feature but was not interested in another subscription this year and requested a refund. The customer service was extremely quick, pleasant, and uncomplicated. Why can't every company operate like that? I will definitely be a customer again in the future!

Date of experience: May 19, 2017

Overview

JibJab has a rating of 3.6 stars from 12,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
166
value
183
returns
61
quality
154
This company does not typically respond to reviews