JibJab

To see the video you must pay a subscription fee. To use the video you must pay another fee. Instead of posting the costs upfront, the fees and payments are revealed one level at a time. You may consider this clever marketing, but it honestly feels more like a scam.

Cancel my account. It was subscribed to under false pretenses.

I made à small movie for my friends wedding and I used several jibjab, as well as some nice vidéo taken from their friends. The result is so nice that it is a souvenir they want to keep for long. I particularly loved the silent movie you propose on your Web site. Well done guys and thanks you so much.

All my experience with JibJab was pleasant. I used the app for a while and loved it, my friends were very pleasantly impressed. But when I decided to end the membership, the customer service didnt play hide&seak to avoid the unsubscription, just helped me. Im just not worried or stressed. Thank you

There was no obvious mention of the subscription charge- i thought i was just paying for 1 card. Very misleading. Obviously very small print, blink and u miss it! Tried to cancel' no option to do so. And when the card arrived, my uploaded face wasn't even on it! Very angry. Desperate for a refund.

I've been sending Jib-Jjab cards for a number of years. I have a great stash of faces for the videos. The cards are so clever, easy to personalize and deliver right on time. Three regular paper cards can cost as much or more than a year's membership with unlimited cards. To me, it's a no-brainer.

I dont use jibjab as I did in the past, and didnt realize I had a membership. When I saw the annual fee pop up on PayPal notifications, I emailed jibjab right away to ask them to cancel my
Membership. Not only did they respond within 5 minutes of my email, but they cancelled my
Membership and they fully refunded me. This is excellent customer service and Ill definitley be using jibjab again in the future.

I emailed last year and this year about canceling issues and still getting charged. They don't respond. Also on the website message center they do not respond. I only used this one time and it has cost me $54. I don't recommend this company at all.

The fact that we need to pay to download the video despite being a premium member leaves a distasteful experience. Also, this is mentioned in one of the FAQs, in a distant corner of the website. It should be mentioned clearly on the checkout/ payment page.

The video e card never made it to the recipient. I checked to see if I had the correct email address. Checked his spam folder and attempted several times to resend. I finally forwarded the version sent to my email. A lot of work. Very expensive

I have used jibjab in the past, especially during the holidays when free jibjabs are offered. I recently made an account and paid for the membership so I would have unlimited access and be able to download the videos for use in PowerPoint or to have on my phone etc. I am extremely disappointed that I only have email capability and cannot download my videos that I paid for!

Not very clear on the price you pay. Upon looking at 5 versions, I chose one to share but did not eclectic to pay 18 dollars so immediately cancelled and cancelled the recurring payment. A missold prduct

A friend sent me a JibJab card and I enjoyed it - saw the box to hit to make my own - I'm not usually good at doing something like this, but it was really easy - excellent results - did 1 of my husband & I first - then 1 with our five grandkids. Have watched them several times - posted on facebook - the grandkids loved it too - and also watched over and over and laughed like crazy

We paid for a new subscription because we wanted to make downloadable e-files like we had done in the past to use in a slideshow for our nephew High School graduation, just to discover the feature is no longer offered. Respectfully

I signed up for Jib Jab and sent the first one to myself and it didn't show up, so I couldn't share with my husband for fathers day.
Not satisfied.

Please do not charge my account again and cancel my membership.

I had two cards that were scheduled for delivery on August 17, but were never delivered. I wrote to ask what may have happened and was told that maybe it was in the recipient's spam, but it was not. I wrote back but have not received an answer. I sent the cards myself with their URL. I'm not sure what happened... However, it is fun and easy to use.

I uploaded a photo and easily fit it into the busy elf template, and for $1.99 downloaded the file for posting to my YouTube channel. Then I sent a JPEG with an embedded link to the video, for my Christmas greeting recipients. Great feedback! Everyone loves the elf!