I was charged 18 dollars for a whole year subscription when the add said it would be 1.50 per month. That is very deceiving! And sort of a lying to the public add.
I only wanted one card. I had to pay 18 dollars and wasn't even able to download it because for that you required another payment! I'm very unsatisfied with the site and I asked for a refund. Still haven't heard from you.
I used your services over the pasted couple of years. This last year. I was a little disappointed, and really I cant use you services again.
You have really nothing new!
I was hoping that you would have more ex: Christmas. One new one!
And it really was not as cute or funny as other years.
I would like to cancel and get my money back.
I was hoping for new stuff, so I took the chance and signed up using your services realizing after you had nothing really new.
I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.
I like the site... it's a lot of fun but I've been a member for a year and they have really updated none of the music video's. If they add more up to date music video's so that every month it would be worth continuing to be a member.
I had tons of trouble uploading photos, videos that said they were publishing that just got frozen and never did anything.
Also, this isn't a child friendly app... Unless you want your 4 year old turned into a striptease dancer (yikes)! I wish there were a child version, she loved making herself into Santas elf and going on a sledding race!
I joined jib jab to send my sister a funny card and was pleased with the cost but I do think the choices of music videos could be much better and have a more varied range of genres.
The procedure for the live action cards is quite glitchy on the iPad and very frustrating but was much easier from the laptop.
She was very happy with the results :)
I was on auto renew and haven't used the service in some time so when I received my credit card and noticed I was billed again, I went to see if I could cancel and receive a refund. It was easy to do and the follow-up has been excellent.
JibJab is a great company (and site) to work with. I did decide to cancel my annual subscription as I just don't have time anymore to have fun making videos. My inquiry was addressed and completed quickly, and with courtesy. I am very happy with the service I received.
Hey Folks
There does not seem to be a way to edit an existing card.
When you format text with a CR, the final version just strings all the text together into one continuous line... does not look good!
I had to play with adding spaces to get it to format correctly.
Otherwise very good product.
Thx, Jeff
Very good experience, saved the mailman a few less Christmas cards to carry. All the reviews received were positive. Family was howling at Christmas celebration as cards were replayed on smart phone. Thanks, from someone who never use to mail cards.
This is such a fun site to belong to! They do all the work and make it so easy for you to come up with a professional looking video to send your friends in literally minutes. All this for the price of a couple of greeting cards a year!
The sled race, and Santa twerk are probably the best. Their are lots, of choices it just think the content could be better. The fun around using this could also improve if you could add storyline with say 10-15 people. Like a funny Scrooge, with different people being character faces. Or Santa and all the reindeer with faces on the reindeer, have a reindeer game snowball fight to make people laugh.
I have had a lot of fun doing Christmas and New Year Heads Bouncing around and sharing them with family and friends. Everyone that has seen the short little videos has got a good laugh out of them. Thanks for the good pricing Jib Jab.
I had need to contact jib jab regarding an misunderstanding and my request that they assist in sorting it,
I politely asked for help outlining the issue, mwithin a couple of hours I received a standard acknowledgment.
Within a few more hours I received a very nice response, not a standard pre printed response, but obviously from a real person who had actually taken the trouble to read my request and investigated and resolved it.
I'm most impressed.
So much on line can be de humanised and computer response.
Thank you JibJab for your excellent Public Relations team.
Other on line sites could learn a lot from you
We tried to find an E-card on JibJab for a friend who has been recently hospitalized with a non-life threatening condition. The selections in the "Get-well" category seem to be in short supply and we chose one that extols her invincibility. She got a laugh out of seeing herself on a motor cycle, on a dare-devil ride. It only took a few minutes to do since your website saves previous pix we uploaded from before and the process was easy to do. Over all everyone was happy. Thanks, Jibjab!
I paid for a year. Money came out of my account. I created and sent one video. I tried a few days later and it said I needed a membership. Yes, I emailed for assistance. Haven't heard anything after the automatic response over a week and a half ago.
I enjoyed using jib jab. It was easy. It was a nice alternative to a regular card and funny. I don't know that I'll continue beyond a few cards during my subscription period however. I would like the option to purchase them individually. I wish the card could be more personalized. Also, I wish the Dad characters were more diverse in the activities they are doing in the ecards.
Jibjab sorted me out. They refunded my money, a challenging task because I couldn't remember the email I had used. Thankfully they were diligent and patient and found the account. Thank you so much Jibjab for your hard work and integrity!
I had so much fun making these... very addicting! My family actually loved the video cards I had put together for them. I'm sure I will continue to have fun making more every holiday or just because chance I get. :)
I feel annoyed with jabber because one is not informed that yearly subscription membership is only the tip of the. Ice Berg... And one is not informed that every download after joining cost an extra premium. I could not in this respect recommend Jabber to any of my friends...
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.6 stars from 12,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.