Was able to correct an error I made in my order with a simple email. The rings arrived earlier than anticipated and are exactly as described and pictured.
Lovely piece of jewelry, communication great. Personalised and quick.
But I hate when your asked to give ratings then told there must be a minimum of so many words before you can submit:-(
I had a chat support session with a lady named Lisa an she took care of me in under 5 mins. Fastest service I've ever gotten in almost 30 years besides my husband.
Not going to lie i was very sceptical about buying an engagement ring online but was 100% worth it, great value for money. Even got my delivery before expected date. Quality is unreal!
Ordered here my jewellery for the wedding, and it was a wonderful price and an amazing quality! Will definitely order again when having any upcoming events.
I placed a rush order for an engagement ring. The team made sure I've received it on time and it is absolutely breathtaking! Exceeded my expectation, will definitely recommend!
Alex from customer service is very knowledgeable and informative in providing accurate and descriptive information on each product. Ask for him! Extension #208.
Sister necklaces all broken when received they wanted pictures sent sent jewelers bill for repair refused to pay it will never order again and also ring sizes are not true to size
Exceptional service, delighted with my customised ring. Found Jewlr whilst doing a search for customised silver jewellery. Will definitely use again! Many thanks
The Jewelry is extremely beautiful and at fair prices. Perfect for gifts since you are able to personalize. I am so excited to give my mom the ring she deserves!
Great site... easy to build custom gift... my son constructed a ring for his mother in just a minute or two... and he found this site himself... 12 yrs old...
Hi just ordered this stunning beautiful ring and it came in right on time perfect size as well not gonna lie I was a bit worried it wouldn't show up overnight like I paid but they did not disappoint I was just so excited to get my new wedding band ring after my original one broke but with this ring it's even better on my hand then the website I would definitely buy from them a thousand times more I'm so excited and more thank you jewlr for your amazing experience
Overall i give the site a rating of 6, & find that on the higher end without being able to actually see, feel, wear the merchandise which was purchased.
Jewlr is amazing, I got a customise ring done for my girlfriend and I messed up a few things and George e-mailed me and helped me fix the problem, allowed me to change the metal and stones and everything and fixed the spelling errors. JEWLRS ROCKS! Love you guys and I'll keep using this place for life. Maybe I'll find my wedding rings here <3 Thank you so much for being awesome!
1st Purchase: Rose Gold Name Necklace quality of nameplate great however the chain was flimsy.
2nd: Husband bought a ring received tarnished.
3rd: Bought gift for my niece's 16th birthday was supposed to arrive Thursday last week. I figured even if it arrive on the Friday i will be ok. It is now Monday and it hasnt arrived yet. She is from out of town and i would never have purchases it if I knew i wouldnt have it for the weekend.
3 strikes and Im done with company. From quality to delivery issues its not worth my time.
Was well made. My son loved it for his girlfriend on her birthday before he takes off for the military in July. A promise to come back. I'm gonna hold him to it. Thank you!
Great site, easy to browse thru. Many selections to design your item. No better way to find that special person a life long keep sake. Will be shopping here more, the savings are great..
I was a little unsure about ordering from this site, but Im so glad I did! Its absolutely perfect and has its own personal touch. Showing my engagement ring off to everyone! Stunning A
I was a bit weary to actually buy this peice because when I put the name in it looked great but when I was putting my credit card numbers in the necklace still said Ashley which is the name you guys used. I figured when I was buying this peice upon getting ready to push enter it still said Ashley I just assumed the name I put would be there upon hitting enter to order this peice not Ashley. I guess what I'm saying is upon hitting enter to buy this peice it should have the name you entered not the sample you guys have.
I ordered a bracelet for my god child's pictures, the only reason I went with this company I'd that they assured I'd have my item ON TIME. Payed extra for overnight shipping, was even lied to and told that if i used the instant gift option it would be made quicker LIES. They shipped the bracelet literally the day before they said it would be delivered sent me a tracking number and I STILL DO NOT HAVE MY PRODUCT. My godchild ended up taking pictures without it. I'll never order here again
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr has a rating of 3.7 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.