website thubmnail of Jersey Loco
How would you rate Jersey Loco?
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Virginia
1 review
0 helpful votes
Follow Debbie A.
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Truly the worst company to do business with. I have made several attempts to contact about a jersey I bought and no one has reached out. Truly horrible service, they have no problem taking your money but when you're trying to exchange or refund your order they don't reach back out. The quality is horrible as well as the customer service. I would not recommend nor purchase anything from them again. I can see why the ratings are low.

Date of experience: July 23, 2024
Florida
1 review
3 helpful votes
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Let the Buyer Beware
April 20, 2023

Be careful before doing business with the company. The products are OK, in my experience, but there is zero customer service other than automated email responses and they do not treat their customers in good faith.
They charge $10 for shipping, yet goods take a month to arrive (domestic USA). They claim to accept returns for store credit but have failed to do this in my case. I returned a pristine shirt at my own expense within the terms of their refund policy (sent registered post and got there in 3 days—I have proof of delivery), yet they refuse to credit me. They have a number to call which is NEVER answered, and any messages you leave will have no effect. Do not buy from them unless you are certain that what they send will fit, and if it doesn't, just give it away. You will save yourself the cost of return shipping, because the promised refund is never going to happen.

Date of experience: April 20, 2023
Illinois
1 review
0 helpful votes
Follow Laura F.
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I want to share my dissapointed experience. I did an order on 16Jun2024 and my package never arrived. According to the tracker number it was in my town (Silver Spring) but it never was delivered and it was returned to California. Now the tracking number says it is stuck in New Jersey. I called several times without response. I send several emails and they said it was delivered successfully. At this point I keep trying to contact but no response. I want my money back but again no response.
Lack of compromise. Don't make purchases here.

Date of experience: July 30, 2024
Oklahoma
1 review
0 helpful votes
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I have bought several jerseys from jersey loco and I was satisfied until they missed spelled my name wrong on a Ukraine Jersey I purchased. I have been told numerous times over the phone that they will make this right. I have given the order number, etc. and they have not made things right yet. All promises and no actions!

Date of experience: August 28, 2023
Maryland
1 review
2 helpful votes
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I made an order to Jersey Loco, which they promised the items will ship in three days. But it's more than 7 days, I haven't even received any shipping information. I realized Jersey Loco places the order to China where the Jerseys are made, so that's why it takes too long for the items to ship. Jersey Loco lied to me that my items have shipped. And even though the company is just located here in San Diego, I haven't still received any shipping information after 3 days. So I therefore cancelled my Order. But Jersey Loco has refused to answer my calls and refused to refund me. I do not want the Jerseys anymore because it's from China and has low quality and will definitely be smaller than my size as a result. But Jersey Loco has still refused to refund me even though they haven't even given me shipping information as they promised

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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This store has a great selection of football shirts for all ages. I was able to find a shirt for my dad that he loves and the quality is amazing. I highly recommend this store to anyone looking for a high-quality football shirt.

Date of experience: April 11, 2023
GB
1 review
0 helpful votes
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This store has a great selection of football shirts for women. I was able to find a shirt for my favorite team that fits perfectly and looks great. The quality of the shirt is top-notch and I couldn't be happier with my purchase.

Date of experience: April 9, 2023
Sweden
1 review
0 helpful votes
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Very much happy with my order and jersey. The quality is superb for the price point. Got my girlfriend a jersey with her name and she loved it. Only downside I would suggest improving could be shipping times as they are not the fastest, but overall good experience.

Date of experience: December 22, 2022
Georgia
1 review
1 helpful vote
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A total fraud
December 20, 2022

It has been a month since I ordered my husband's jersey. Tracking was provided December 11 to a false tracking number. They say all their customer service people are in the warehouse fulfilling orders. As an office person, there is no way in hell that would ever happen. This sight is a scam! Don't order from them. I'm still waiting on my refund

Date of experience: December 20, 2022
California
1 review
3 helpful votes
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Awful customer service
December 20, 2022

Took 1 month to receive our non-customized jersey. Asked for a refund, as it was for a gift and didn't arrive even close to on time. Zero follow up, never got back to us. Was told they would talk to a manager to get an exception then never called us back. Reached out several times via phone and email, no one picks up the phone. Will be getting my credit card company involved now.

Date of experience: December 20, 2022
Arizona
1 review
0 helpful votes
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Satisfied and happy
October 10, 2022

I am quite satisfied with the store. My order took a few days to arrive, but all shirts arrived well protected, and all the items that I ordered had arrived. Also, good customer service always responded to my emails within 1 day.

Date of experience: October 10, 2022
Ireland
1 review
0 helpful votes
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Having bought several times from Jerseyloco I can recommend them highly enough. Communication is always swift and helpful. They really understand what 'service' means rather than just 'purchase'. Oh and their prices are of course great!

Date of experience: December 24, 2022
GB
1 review
0 helpful votes
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I have got great help from the support team. The team is highly professional and promptly responds to all my queries no matter what time or day it is. Thank so much team. You people are as cooperative as Jerseyloco reviews stated!

Date of experience: October 5, 2022
California
1 review
0 helpful votes
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Excellent service
January 7, 2023

Excellent service. I needed some Shirts at short notice - my inquiry was dealt with very efficiently and promptly with an easy to follow instructions. The Shirts arrived in very secure packaging with clear instructions for returning

Date of experience: January 6, 2023
Georgia
1 review
1 helpful vote
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I recently purchased a shirt from this seller and I am so pleased with it! It looks exactly as it was described and pictured in the listing, and is of great quality. I would highly recommend this seller to anyone looking for a great product at a great price.

Date of experience: January 7, 2023
Italy
1 review
0 helpful votes
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Impressed
March 28, 2023

I recently purchased a football shirt from Jerseyloco store and I was very impressed with the quality of the product and the excellent customer service.

Date of experience: March 28, 2023
China
1 review
0 helpful votes
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Always been impressed
March 28, 2023

I have been a customer of Jerseyloco store for years and I have always been impressed with their high-quality products and excellent customer service.

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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Excellent service price and packaging!This was not my first experience with the company and I had no hesitation in turning to them for my recent purchase. Worthy 5 stars all around! Thanks again.

Date of experience: December 26, 2022
Denmark
1 review
0 helpful votes
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I've used this website for more than 1 year, and I'm a totally satisfied customer. I highly recommend the Store and will use it again. The Quality of their Football Shirts Superb.

Date of experience: September 30, 2022
Singapore
2 reviews
1 helpful vote
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Very good experience
August 29, 2022

The best thing about them is their availability at any hour of the day or night like I called them at 2 a. M and they attended me so well. Very impressive!

Date of experience: August 29, 2022

Overview

Jersey Loco has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jersey Loco most frequently mention customer service, tracking number and credit card. Jersey Loco ranks 25th among Sportswear sites.

service
87
value
87
shipping
88
returns
82
quality
84