This is my worst experience ever - they do not honour their offers and ignore complaints. BEWARE of JDWILLIAMS!!
Their own offers are not recognised by their "system" although clearly visible to call centre, who placed "notes" on my account to acknowledge the offer I bought. I paid in full what I owed but 8 months later, after multiple premium phone calls (at my cost) and 2 complaint emails to their customer services (never responded to) and an official complaint raised via RESOLVER (Money Saving Expert Tool), which was also ignored for 32 days thus far, my account still shows that incorrect offer-balance to pay, my previously unscathed credit score is seriously affected and I'm getting debt collection letters from JDWILLIAMS.
They just ignore complaints and they do not react to "notes" made on your account. I will NEVER buy from them nor sister companies Marisota, Simplybe etc again.
I am currently escalating to the Financial Ombudsman.
Please be very aware of this scandalous company!!
One star might seem a bit harsh but here are the facts:
- Ordered a furniture set from the JD Website suggesting delivery would take up to 6 working days. At first I was told by JD that there was going to be a delay for 5 days...
3 weeks later I'm still waiting and I had to chase the seller to hear back... Not impressed. One star down for that.
The product was really bad being a nightmare to build with mistakes on the instructions.
- After a full weekend I finally built the furniture, only to realise I had been sent an incorrect piece from the set. Wasn't very happy about that as -I'm not sure if I mentioned- they're an absolute b**ch to build. Replacement and collection of the wrong piece was arranged promptly but no compensation offered for the mistake and time wasted building.
After that I found out my replacement was planned for 2 months later... sigh! Infuriated I call to see about making other arrangements and finally managed to get through to the manager who said she will tend to the case. For a few days I hear nothing back until I call again and one customer service lady took ownership corrected mistakes and arranged re delivery.
About a month later my phone bill arrives for me to see that I have been charged £50 for the phone calls to customer service. Disgraceful! Very cheeky way to make their money. Again... Not impressed!
Avoid at all costs. No wonder amazon is destroying the competition
I have been charged a credit charge of £8.52 but paid for the items I kept in full to the value of £47, I have sent 3 emails asking for a refund of this falsely levied charge, so far I havent even had acknowledgment of the emails, I also returned a complete order 3 weeks ago and I havent been credited for the order, I will not be paying for these items and I wont buy anything from them again. I have been a customer for about 20 years but no longer!
The Worst and biggest Nightmare Company that you have to deal with!
and their bank is a PREDATOR BANK --COMENITYCAPITALBANK.
An Account was open under my name while my husband was hospitalized.
A pair of shoes was ordered, they were delivered on my front door.
I didn't ordered the shoes, neither I wanted the shoes,
I returned the shoes on the label enclosed on box.
JD Williams have me on Credit Bureaus delinquent in the amount three times the price of the shoes.
I've called several times, closed the account, explained the issue, asked JD Williams to removed the "Late Fees", without avail.
JD Williams have the shoes, still I am delinquent on credit report.
The worst and the biggest nightmare........... Ana Bonilla
Don't waste your time shopping here! Please! I ordered a pair of black shoes sizes 6. They sent baby blue size 11! Will not correct problem until I send back! REALLY!
They sent the wrong blind and took about it took about 2 weeks of painful slow exchanged with their customer service to get this simple fact explained after which they said the supplier had run out of the correct one so couldn't exchange and offered no compensation at all. Customer service is either via premium rate phone or email which takes days to respond every time.
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business