I Cannot begin to express our disappointment in the level of service we have been provided by JD Williams.
We were told our 3 Piece sofa would arrive on the 25th of June. We waited in anticipation since we had already waited eight weeks for the arrival. However, no sofa arrived, nor any communication from JD Williams.
We called JD Williams on the 26th and advised that we would need to contact the courier directly to find out where our items were. We were then placed on hold for half an hour to then be told that the couriers hadn't even been provided with the items and then advised to contact JD Williams yet again. Continuing the wild goose chase we contacted JD Williams again and was informed that we would now have to email to find out the stages of our order. We expressed on the phone the disappointment of the level of service we had been provided and requested to speak to a manager or supervisor but was informed a manager was not available at the time but was promised a manager would contact us. To this date we still have not received a call from a manager or supervisor about this matter.
Liaising with the customer support team via email has been excruciatingly painful. On the 28th of July we were advised we would be expecting our delivery on the 26th of July.
We have been offered a 10% discount off our order but considering the money has been already taken from the bank we don't know how that really can be applied, and non the less a 10% discount is not sufficient considering the amount of time and effort we have spent trying to locate our sofas for the company itself. The only advice we have been given so far is that we should expect delivery in 2-5 days of the original delivery date but considering we are both key workers this means one of us has to remain in the house or else we risk missing our delivery (More money and time sadly wasted).
We appreciate there is a global pandemic and that delays can happen however it is now over 8 weeks. We feel this level of customer service cannot be excused. We were thoroughly excited to be receiving the sofa having just moved into our new house together and having to sit on a make shift sofa of blankets and cushions. This experience has brought nothing but disappointment and at this stage we are sorry to say we cannot recommend JD Williams going forward and our sofa saga is yet to continue

I am absolutely disgusted at the service I have received. On an incorrect size order on the 13 June I spoke with a member of your team who advised that I was not able to cancel the item - Please find the web chat and look over this as now and unbeknown to me one of my items, a totally different item was cancelled even though I was advised I would have to reorder the correct size.
My parcel arrived on the 18 June for me to find an item was missing on looking at my account online this is when I note the item was cancelled - no one had contacted me and I have been charged for this item.
I participated in web chat again with Jody who told me that the item was cancelled by the warehouse because there was no stock. I asked Jody why I was not advise and why I had not been refunded? I received a basic reply saying I would be refunded today 19 June. I asked her if I would not have contacted you would JD Williams have just kept my money for the item that was cancelled, she replied YES, when I queried this further Jody left the chat and Nozuko joined the chat, Nozuko did not even speak over the chat so this led me to have to contact Customer service. I rang customer service and spoke to Jennifer, Jennifer advise me that the item was cancelled by myself on the 13 June. I told her this was incorrect and that I was unaware of any cancelled items and I was told the opposite in fact and that I would have to order again the size I needed. She advised again this was incorrect and at this point she started to raise her voice at me. I told her over and over the funds had been taken from my credit card and she basically started that this could not have been. Jennifer went off to speak with a manager. On her return she flippantly advised that the refund would just take longer and I will be refunded. I felt like, I feel like I am not been listened to and that no one is taking note that I have just made a complaint about the service I am receiving and the fact no one communicated the cancelled item, but yet I was still paying for it. She reiterated she had spoken to the manager and this is what he said, I asked why I was not speaking to the manager, was he not interested in my complaint and the way I had been handled, she replied he didnt have time to speak to me he was going into a meeting, this I have to be honest was the icing on the cake. I asked the managers name, I asked for a surname for the reference of my complaint she advised he was Dan **** I asked for her ref or surname and she declined to give me this stating that it would be noted in my account. She was at this time shouting at me and losing her temper, I did acknowledge the calls are recorded, she stated that then her reference will be picked up there too and started to say my conversation with Jody was on my account, however when she read the information about Jody she was referring to it was not the conversation with Jody she was relaying back to me but the conversation on Web chat on the 13 June. I told Jennifer this and she still declined to give me any further information on who I was speaking with.
By this point she was arguing with me and raising her voice. I told her I could not listen to this conversation further and I was hanging up because she was shouting and arguing with me. She then told me I was shouting at her and thats why she was shouting at me...
I am absolutely flabbergasted at what has just happened. I cannot believe that I have just had to endure this whole situation. I will tell you now I am that disgusted at what has just happened - baring in mind non of this my doing I am going to make a formal complaint and I am going to take to social media to express my upset.
I was left in tears and distraught after the service I have received - I am mortified

Very nasty site full of vindictive posters