JD Williams

Placed an order for a four seater garden table and chairs 10th May at the time it said delivery would be in 8 days it arrived the 9th June that evening my husband and I spent hours putting the chairs together as they came flat packed when we started to put the table together we noticed the fixings for the legs were in the wrong place we had 2 legs together at the top of the table one leg each side and nothing at the bottom rendering the table unable to stand. We were also 2 seat cushions missing. So next morning I contacted customer service and spoke to Wasim who said that he would send the replacement table and cushions out and they will be with me by the weekend. Brilliant I said. Then I started getting emails one saying they spare parts department have not got my missing parts but if I can sorce the parts they will refund me 20% of the cost I replied asking if they are saying I should buy a new leg for the table or just get some brick's to prop it up? The next email said that they can arrange a collection for the table and chairs then they will refund me my money then I can re order the table and chairs. Now is it me or is this just madness
Each email I have received is from a different person oh and to top it all no date can be given for collection they just turn up and if you are out then you have to phone in again for a new one

Dont use this catologe its a rip off charges are exstream your paying 4 times the amount for one item time they put the charges on if you pay £150 a month they take £17 off your bill robbers

This company is just pitiful... sharks. There is no words to describe how utterly awful they are. Unhelpful does not cover it. This is going back years, about 6. Yes 6. I thought 8 but let's be generous! I returned a hoover, but moved shortly after. Didn't think anything of it as I had no outstanding credit with them. Fast forward to 2020 where I got a letter at my new address stating that a CCJ has been issued against my name. What? I wrote to them, called them, wrote to the Court but it would cost me the amount of the debt (I use that term lightly as I didnt have a debt with them. The item was returned) to get it to court to dispute it. Fine. Have your money that you are so desperate to have. So. Been paying it now. Then, they say they want to help because I wrote a bad review on Trustpilot. As I stated to them in my email. Which I doubt anything will come of and they won't do jack about it... fear not... I shall find every single platform I can and write continuous bad reviews as it sickens me you are allowed to get away with it. How can I have disputed it at the time when you sent NO PAPERS... no brainer!
AVOID. Just sharks... never ever do I touch anything that I don't have the cash to pay for nowadays.

I tried to arrange a return of a washing machine a few days after purchase and experienced issue after issue. Everyone who has tried calling their helpline can feel my pain. The quickest response was after 38 minutes waiting in line. My record is hanging up frustrated after 2.5 hours without response. Several emails and Facebook messages asking for a call are being ignored. The chat is completely useless too. They send Hermes to my billing address. Hermes does not collect items of this size and my billing address is different to the delivery address. I thought this was bad but it has gotten more frustrating since. For 10 days now have I tried to arrange the collection. Twice my promised 48 hour call back did not happen. After more hours waiting in line and sending more emails the phone was answered and I was told the company they are using stopped collecting until further notice and they cannot tell me when it will be possible again. No solution was offered whatsoever. I do not have the space to store a washing machine for weeks. I emailed their Complaint Management Team as well but have not heard back from them. Apparently they have an 8 weeks response time.:-D:-D When I called CMT I was simply told that I am calling the wrong department, the help offered was: "I can try and transfer you but I am not sure if they will answer." They didn't. I am at the end of my patience and completely helpless and looking at my options. I will report this to the local trading standards department as JD Williams is breaching my statutory rights and I will hopefully get some legal advise.

I ordered 4 dresses, they arrived in 3 days, descriptions and photos were perfectly matching the purchases. I am very happy and the staff was very useful in helping.

One star might seem a bit harsh but here are the facts:

- Ordered a furniture set from the JD Website suggesting delivery would take up to 6 working days. At first I was told by JD that there was going to be a delay for 5 days...
3 weeks later I'm still waiting and I had to chase the seller to hear back... Not impressed. One star down for that.

The product was really bad being a nightmare to build with mistakes on the instructions.

- After a full weekend I finally built the furniture, only to realise I had been sent an incorrect piece from the set. Wasn't very happy about that as -I'm not sure if I mentioned- they're an absolute b**ch to build. Replacement and collection of the wrong piece was arranged promptly but no compensation offered for the mistake and time wasted building.

After that I found out my replacement was planned for 2 months later... sigh! Infuriated I call to see about making other arrangements and finally managed to get through to the manager who said she will tend to the case. For a few days I hear nothing back until I call again and one customer service lady took ownership corrected mistakes and arranged re delivery.

About a month later my phone bill arrives for me to see that I have been charged £50 for the phone calls to customer service. Disgraceful! Very cheeky way to make their money. Again... Not impressed!

Avoid at all costs. No wonder amazon is destroying the competition

The Worst and biggest Nightmare Company that you have to deal with!
And their bank is a PREDATOR BANK --COMENITYCAPITALBANK.

An Account was open under my name while my husband was hospitalized.
A pair of shoes was ordered, they were delivered on my front door.
I didn't ordered the shoes, neither I wanted the shoes,
I returned the shoes on the label enclosed on box.
JD Williams have me on Credit Bureaus delinquent in the amount three times the price of the shoes.
I've called several times, closed the account, explained the issue, asked JD Williams to removed the "Late Fees", without avail.
JD Williams have the shoes, still I am delinquent on credit report.
The worst and the biggest nightmare... Ana Bonilla

Disgusting customer service,
Been a customer for years with never really any problems until now.

Ordered a 65" television that took over a week to be delivered, when the item was delivered it was labeled up as a 65" and invoiced as a 65" but when we took it out the box it was only a 50".

Made phone calls to get the problem solved as it was a picking and packing error clearly.

First I was told the correct TV would be sent out and the wrong TV will be exchanged over at the same time. Saving time, problems and because the error was their fault.

Two days later called again to ask what is going on to have to go through to a manger by the name of MARWAN who sounded South African.

To my surprise the customer service was disgusting, arguing back, stating I didnt say what I did, interrupting conversation, attitude stank.
This is the worst customer service I have ever received from anyone before. Absolutely dispicable the way he was speaking to me.

I will advise you to avoid this company as much as you can. Especially the customer service side of it.
We are still with out a TV two weeks later, still waiting on the TV to be collected and returned for an account refund which can take anything up to two weeks. We can no longer have the TV we order as its no longer on their web site yet we are paying for it.

All this time being with out a television with disabled children.

They have sold us a TV that they don't have in stock any more and basically try fobbing us off with a smaller TV and tried to get away with it.

AVOID AT ALL COST

I ordered 3 sets of mirrowed drawers. One was okay. The 2 large ones were damaged.The original order was in September as a present for my son.From that time I have had numerous replacements all damaged. Each time my son had to wait in for collection of the damaged units. Then their system means apart from arranging a new order as they will not simply send out a replacement you have to reorder. Each time they attempted to charge me a higher price and each time I had to argue the point that they were replacements. Having reordered,my son stays at home all day awaiting delivery. Needles to say the replacements were damaged. I had to go through this ridiculous charade repeatedly receiving and returning broken units for months. Eventually I did manage to receive 3 good sets before Christmas. However my JD WILLIAMS account was so messed up I spoke for hours to innumerable representatives on the phone with a promise on 16th December they said that they would carefully analyse their incompetence and get back to me on my return from my Christmas holiday. However totally out of the blue while still away on holiday on December 22nd I received a text threatening to refer me to the Credit Reference Services if I didn't clear my account BY THE END OF THE DAY.I tried in vain to call and email them repeatedly without success. On returning home I get a statement- not only for a spurious amount but with added late payment plus further admin charges. Today on 31st December having had to wait for almost a hour on the phone to speak to someone I had a prolonged robust conversation with a really stroppy person. At 78 years old I gave up - I paid what they wanted just to get them out of life and to prevent them affecting my impeccable credit rating.I also asked them to close my account forthwith and never want to hear from again.If you do not want to experience the same treatment I strongly recommend you give JD WILLIAMS a wide birth.

After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. The other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!

This is my worst experience ever - they do not honour their offers and ignore complaints. BEWARE of JDWILLIAMS!

Their own offers are not recognised by their "system" although clearly visible to call centre, who placed "notes" on my account to acknowledge the offer I bought. I paid in full what I owed but 8 months later, after multiple premium phone calls (at my cost) and 2 complaint emails to their customer services (never responded to) and an official complaint raised via RESOLVER (Money Saving Expert Tool), which was also ignored for 32 days thus far, my account still shows that incorrect offer-balance to pay, my previously unscathed credit score is seriously affected and I'm getting debt collection letters from JDWILLIAMS.

They just ignore complaints and they do not react to "notes" made on your account. I will NEVER buy from them nor sister companies Marisota, Simplybe etc again.

I am currently escalating to the Financial Ombudsman.

Please be very aware of this scandalous company!

Customer Service.
On a day to day basis of ordering and returning there is no issue with this service. However the customer service is shocking. If the enquiry is outside their remit of replying via email with a standard template they tell you they have to escalate the query to a Manager. Once it gets to this point you never hear back again. If you reply to the "standard template" email you also do then do not get another reply it's goes no further and if you start a brand new email it's exactly the same pattern all over again.
If you try to talk somebody you will pay 13p per minute and then go through to a call centre in Cape Town, I did this on Monday I was kept on the phone for over an hour and the outcome is the same as the email, apart from in the occasion the operator Wayde did openly lie and tell me my bike order was in transit and on it way to me and the driver will call me two hours before he arrives, the truth is the bike was not even in stock( after a constant change in the promise delivery date) yet alone in transit, Wayde did tell me the name of the courier company to make it more convincing " direct delivery's". Then he cancelled the order in error and told me I will need to wait another 10 days. Then I get an email the next day advising me the supplier has cancelled the order. Incidentally the bike has been removed from the website. I was promised a goodwill credit towards another model bike by Tony in the Cape Town call centre but it will come as no surprise that this has not been raised A £350 order is nothing to a company this size but customer satisfaction and common decency is also nothing to them.

It is against their company policy to give a personalised email address for any management and there is no formal complaints procedure that they adhere to. The group CEO Stephen Johnson does not have any contact information available.
The more you challenge an outcome the more they ignore you. They are part of the N B Brown group which is a massive organisation, but they also don't respond to emails so It must be a group policy. Really disappointing and upsetting but this is clearly the vision of the Board and The Share holders.