JDSports

DO NOT USE THIS COMPANY!.
Absolutely No Customer Service.
No Tracking #'s Provided.
Put the Adress on my order.
I had to track it down on my Own.
Send Email, No Response.
Still waiting on my Order...
DO NOT BUY ANYTHING FROM THIS PLACE.
BE WARNED..

I come in every week to the Tyrone store and the service I get is always phenomenal if I can't find something the staff take time and help me find something that will help what I'm looking for keep up the wonderful services seriously heads up ask for Michelle, Lauryn and Karai they never let you down

Don't loose your time and money, there's no costumers service at JD Sports online! I tryed to canced my order same day and daus before, by mail, by phone,. No response, nevertheless they sended me the package and i had to canceled the delivery with Fedex, i will wait for my remboursement. My credit card compagny will probably have to intervene in the case to block the transaction. Waist.

I was visiting family in Doncaster, I went in to jds there on the 24/07/23 and bought my son some clothes and a Pair of shorts that went in his size from the kiosk and paid at the till got home delivery.
The shorts didn't arrive I called jds on the 29/07/23 and was told they were out of stock! Asked why they hadn't refunded me, was told it was down to me to arrange it?!
Was then told I had to go back to the shop I ordered them in, but I live 250 miles away.
They said the would do a PDQ refund and some one would call me on the 02/08/23, No ok one called!
Phoned again on the 04/08/23 asked to speak to a manager, there isn't any. The advisors work from home on an app so they message managers and grave to wait for managers to message them back!

Was told someone would call that day before 5pm to arrange a refund via DPQ again, no call!
I also emailed them and all Iv received are automatic reply's, I'm still waiting for them to reply.

Today 07/08/23 called again went through the whole process again was told they had to request a DPQ refund which will take 72 hours before someone contacts me.
I asked for a transcript of all the calls and information but was told no!

This company is absolutely disgraceful they have taken my money and all I can say is they front want to give it back.
I won't be shopping with them again.

I'm taking this further through consumer service, they should not be allowed to treat customers like this.

I ordered a pair of shoes. They sent me a confirmation that I ordered shoes. The very next day they canceled my order! I've sent 3 emails wondering why my order was canceled. They've never responded.

I was on holiday and I placed an order for express delivery and even paid EXTRA for this service. This was the order number: ******* and date of order: 11/09/2022.
The order was NOT delivered during the advertised time-period which was promised under the express delivery service. Secondly, the item was delivered LATE to the hotel (after I had checked-out). This incident happened on the 11th September 2022.

Now the hotel STILL has the package in their possession. I have contacted the Hilton hotel, and they mentioned that they are unable to return it. JD sports cannot even make arrangements to get the item picked-up, the package which they delivered LATE and it is their fault I am in this position and situation. I currently do not have the package which I ordered and PAID for. Neither have I been given a refund. I have made a complaint to JD sports regarding this issue and they have not even got back to me regarding this issue. I have made multiple phone calls to them and they simply do not care.

I am extremely annoyed with this situation and this situation is still not resolved. JD sports should have given me a refund as I am in this situation due to their negligence of not being able to properly provide an express service. They should not make customers pay for services they simply cannot provide.

I ordered a $135 Nike Jacket in medium. When the package arrived the packing slip was correct but the item in the bag was a $65 hoodie in XL. I returned the item per their website directions and email per tracking they received the item on December 8th but I never received a confirmation of my refund. Good luck calling, it appears they use an out of country 3rd party company that sucks. I had to open a dispute with my credit card company. I WOULD NEVER ORDER FROM THEM EVER AGAIN.

3 times this year they cancelled my order because it's not in stock. I highly recommend to stay away from this company and all its outlets.

If you're looking to purchase anything, look anywhere but JD Sports. I purchased a pair of shoes for my son. After a week of waiting for the shoes, I went back to the site to check the status of my order. It still said "processing". So I called to see what was going on. I got through to a representative, and explained I was just looking for an update for something paid for a week ago. After verifying my information, the first thing he says is something along the lines of (there was a pretty big language barrier) "we reserve the right to cancel an order at any time", and every time he responded to something repeated that same phrase. Then he said they were trying to find the shoes, then he told me there was low inventory in the warehouse, and then a few other variations. All the while repetitively telling me they can cancel an order at any time. Then he proceeds to tell me there may have been other people who purchased the shoes before me…a week ago, and now they were out of stock. Interestingly, they were still in stock, and SELLING them, in the same size, on their website, even as he was telling me different variations of them not having them. I asked to speak with a supervisor, he put me on hold for a bit and came back to tell me there were none available and someone would call me back….I'm betting there's a greater chance of me receiving the shoes that they don't have than I am a call (I'm still waiting for both). Between him basically telling me they took my money for something they didn't have, and then continuing to take people's money with no intention of filling the product order a week after they no longer had the product is borderline fraudulent but definitely a terrible practice and a great way to lose consumers! Don't risk your money with this company!

I went to the store to buy a jacket, since they didn't had the size they ordered online when the order arrived they sent me the wrong size, so I took It to the store and they kept the jacket so they sent me an email telling me that I will received a refund witting 7 days, because the order got cancelled, so days pass I chat with them, they told me that they send me a check to my billing address which was the wrong address because I don't live there no more, so I told them to cancelled the check, them the lady told me to wait 15 days for another check, I wait it and wait it for a whole months, then I called back they told me that the lady never put in the order to send me the check so I told them if there is no other way I can received my money they told me that they will contact the store so that I can go and pick up my money, I wait fo the call and I never received the call so I call the store my self, and they told to go and pick up the money, when I go to the store the manager started with a bad actitud being rude and etc, then there was a employee talking to another customer about my self like if I weren't there… they really have a bad services and a bad customer services no respect, I expend 3 months in order to get my own money, and plus's I got bad experience with them, they don't even know what they're doing…

Charged me twice and still didn't receive my refund on top of them never answering the phone Would never order from here again

December 2021. So my wife bought me a pair of Jordans for Xmas online. After receiving the shoes I noticed that there was damage to the shoe box and had scuffed finger prints all over the box. After opening the box and looking at the shoes, the shoes were already worn, there was hair inside of the shoe, dirt on the bottom of the shoes, and they were scfuffed. You would think that if you spend over $200 on some shoes that they would send you a new unworn pair.
After going to the store for a refund, I was told by a worker that he i would have to come back when the manager is there because she would have to do a defective refund which is different paperwork.
I then come back at the time he said the manager would be there and was told again the manager was not there and would be in like 15 minutes. I waited 30 minutes and the manager was still not there. I told the sales associate why can't o get a regular refund and he again said he couldn't because it had to go under a defective refund and he didn't know how to do it only the manager knows. I then said can you just call another store and have them walk you through the process. He said no.
Straight up they suck as a company and have crappy workers who appear like they just want to collect a check and not work.
I went home called customer service and after wait almost 45 minutes to speak to someone i finally did and was able to get a refund.
The only way I will buy anything from here ever again is if they get people who actually care and want to work.

Items arrive damaged on every order. If you contact the customer team they only respond with return the product instead of rectifying this issue.

My son bought a sweater and they didn't not want to exchange for a diff size, only because the tag came off.

I paid for two pair of shoes and only one was delivery, still this company posted as delivery, customer service difficult to reach, of course.

I recommend you to avoid buying from them at all cost because the staff are so rude when you wanna exchange or return a shoe. It's not okay at all.