JC PenneyReviews 526

Have had several incidences of trying to order items that are out of stock but the site allows you to place the order and go through the process until the very end. Never says it's out of stock, just doesn't go through. Called the 800 number to confirm whether in stock, told they are, place the order and THEN told they're out of stock. Also customer service have had major attitude problems. When shopping becomes a chore, I go where it isn't.

Returning 4 pair colored jeans a.n.a brand
Associate unable to find on computer (on my acct.) she called manager Angela who basically called me a their unwarranted delay poor communication using negative language spoke in Spanish rude behavior spoke between themselves instead of me customer. Angela could have least apologized error on our part something another employee found jeans finally credit account.
Done with Penny's I was a regular customer no longer!
Andra Michael
Bella Vist, Arkansas

I don't want to give even 1 star.very bad customer service.Not good in giving rewards.
They don't give rewards back when they cancel order

Ordered $140.00 worth of HomeGoods. Noticed the address was wrong. Called Customer Service and was told it was too soon to change it and that Tiffany would flag my order and fix it. She didn't so my stuff went to the wrong address. Now I'm told it's too late to do anything. Guess I'm out of $140.00 worth of stuff!

I moved 4 months ago, before placing an online order, I verified my address was correct in the JC Penney system. They sent to wrong address and when I called they said that they could not help in any way. I have never received such poor customer service.

I like the company for the most part; have found some nice clothes for not much money, but I was disappointed to learn that if you buy clothes online, you won't be refunded your shipping costs. How is that good business? Anyone who buys clothes will likely need to make a return since we have to try them on to know whether or not they'll fit! The shipping was almost as much as the pants (which were on sale.) Thanks fer nothin'.

2nd issue I've had in 7.5 months with orders through online. 1st issue couldn't order item online even though it was in stock. Go to the store and couldn't get the online sale price even though it proved to be an issue with their system as the manager tried on his phone. Now they cancel an order for "payment" when they took the money from my card when I ordered it. They don't tell the truth. Either it's out of stock or probably a horrible marketing technique and didn't even have it to start. Too many times items said out of stock and they actually had stock.

I received a pair of shoes from JC Penny that I did not order. I called customer service. Told them I had been billed and wished to have my account credited. I returned the shoes promptly, but still received a bill. I did not pay it because I assumed it had been taken care of. Now I'm being charged a past due amount of $28.95 AND a $2 "fee". I sent them a check just to get this nonsense stopped. I will NEVER EVER DO BUSINESS WITH JCPENNY AGAIN! Lee A. Davis
P.S. The only reason there is even a star clicked is because I couldn't post this without a "rating". No stars from me... ever.

Went to the store, tried on a $70 watch, read the instruction book and went home. Decided to order online for curbside pickup, added the $18 extended warranty...now nearly up to $100. Went to pick it up...no receipt, no warranty pamphlet and there had been 2 watches at the store. Got home, NO INSTRUCTION BOOK for this multifunction watch. It's 102° outside so mot going back today. Will return tomorrow and speak to the manager who probably doesn't care and go get a $10 watch at Walmart. Pathetic jcp.

Don't get a jc penny Credit Card. They will close out your account if two payments are rejected by your bank. Even if you make the payment later that same day and even if you make up all late payments if you have any. They won't even tell you that they shut your account. They won't even work with you to reopen it. My account had been paid and caught up and it was still closed without my knowledge. Rude customer service no phone calls just close the account. They said oh you can apply for another card, but why so now I can have two bills. I guess they don't want business from people who pay their bills apparently. I will never ever again get a card from JC Penny.

I have been a JC Penney shopper for years; however, my husband and I relocated from Ohio to Florida and I did not use my JC Penney card for a couple of years, and my account was closed. When I wanted to shop online again, I found that JC Penney now uses Synchrony Bank to issue their credit card. I went through the whole process of applying for a new card (through Synchrony Bank) and was ultimately approved and told that my card would arrive in approximately 10 days.

The card did arrive, but activating the card turned into a circle of calls. I kept getting automated responses/instructions on how to activate the card, then I would be directed to call the number I had just called, then I would be disconnected. This went on for an hour, always ending up at the place I started.

At this point, I decided to look at customer reviews related to this JC Penney Mastercard issued by Synchrony Bank. I found that there were multiple reviews from people whose credit score/rating had been adversely affected by having and/or using this card (their credit score dropped by as much as 30 points).

I did further research regarding what happens if I did not activate and/or use the card. The answer is, it doesn't matter whether or not I activate or use the card; it is considered an open account from the day it was approved and will be a part of my credit score. I decided to call the number that was listed with my card again (the one that revolves back to the starting point) and cancel my card. As noted above, prior to this I had had a JC Penney card for years and took advantage of sales, reward program, etc. Had I known that applying for a new card would carry so many negative results, I would never have applied.

My advice to anyone considering applying for a JC Penney Mastercard through Synchrony Bank is: Do your research FIRST. In the long run, it appears (to me) that there are way more disadvantages than advantages to having this card.

Rudest customer service agent I've ever interacted with. I signed up for an account as there was a rewards promotion going on. I did not receive the e-mail, and neither did a lot of people. When I called to ask about the promotion, the agent replied curtly in an impatient manner. She kept telling me there was no name associated with the account despite me being able to sign in with the reward account and check the name. She also said the promotion was for new members, which was not true as the promotion said previous members could opt into the reward.

I feel like this was a blatant attempt to harvest information. I would not recommend shopping at JCPenny. My mom used to do so, as did I in store, but customer service here is the worst.

I use to love JCPenneys. The employees were always so helpful and knowledgeable. Time has changed things. As different problems have occured, I have dismissed the headaches and have been hopeful that things would be better the next time. That is not the case. At this point I find poor selections of clothing, sales people that are not knowledgeable and can't seem to solve issues, and managers that should not be there. Everytime I purchase from JCPenneys, I am unhappy.Sadly, I will no longer be shopping there.

They give you a delivery day, that basically never happens! Called about order, got an employee, that didn't want to be bothered, so she explained that even if product arrives, it can still take up to 45 days to get notice for pick up! What a joke! Needless to say, I'm gonna let them keep the product! Horrible
Ordered 2 pair of shorts, different colors, got the shorts both the same color

I bought a mattress from JC penny in September, I didn't get it until December. It was a firm Serta. After 2 months, it started to sink in the middle and side. I called the up to tell them my problems. They took the mattress back but I had to pay a restock fee, which means someone else will buy my damaged one. I wanted the same brand mattress, because I was surei had just gotten a defective one in the beginning. I received my other mattress on April 1, yea. They but the Matt on my bed, it seems to be OK In the beginning, just like the first one. After 2 months, this bed did the same thing,so instead of calling them I decided to just turn the bed to the other end upon doing that, I found a rip in the bottom of the mattress, so I lift up the mattress, is was so dirty, they has given me a mattress that someone else had returned, then they want to charge me another restocking fee. Plus for a delivery fee. I will never a mattress from you all again. To be a large company like that and you won't stand up to your merchandises is sad. You give ppl 48 hrs to return.How do a customer know in 2 days there a problem.!

Today 6/23/23 I opened a JcPenney ad and reminder sent by email. I noticed they had toddler specials, so I decided to take advantage of the great deals, I also was ordering items with no deals business I had a coupon that was mailed out to me, I was using that coupon for those items that qualify for the coupon. Once I entered the coupon code 3 of the items thar were on sale went from $4.99 or $5.99 to $12.99 or more, so I decided to start a chat since the system always offers to start a chat if we have a concern, I share my concern and the chat person kept telling me to wait and to give him a moment, out of a sudden I checked back my shopping cart and they had already encreased all the prices! I asked the chat person the reason and he was acting like he didn't know what was going on and to give him my cart ID information, I went to my shopping cart again to try to find the ID # he was asking for and the system automatically took me back to the chat, I tried a few times. He stated he wasn't able to access my cart because I wasn't signed in to my account, I went ahead and signed in hoping to see the sale prices I was getting from the beginning, and the only reason I reached out to them was to avoid placing 2 orders and had to pay the shipping. Instead of them apologizing for their system glitch and thanking me because of me they noticed there was an error in the system with prices and deals they pretend they didn't know and said they weren't able to help me and respect the prices I was getting at the beginning. The chat person asked to call the customer service number, I called right away and they were worse. So it is very ridiculous and negligence from there part not being able to assist in the proper manner a good customer from years. Will never recommend and hopefully don't have to buy from theme again.

Why is it that every time I see your adds on TV it's all black or Mexican people. I'm white and live in Texas and this is the united States, not Mexico.

Tuve mi primera sesión de fotos en JCPenney y la experiencia fue maravillosa Melissa es encantadora y atenta! Volveré