Jane

I did not receive one of my orders so I wrote a email for help. Customer service (Olivia) gave me a few options. When that did not work she issued me a refund. These other sites are totally scams but Jane.com is the real deal

I ordered a gift three-4 weeks in advance of a birthday. When it didn't come, I emailed three times. I attempted to call twice with no answer and no VM. Five weeks after I ordered U get an email saying item in its way but it could be 10-20 days in transit.
Be prepared for disappointment if you go forward with this company.

I love Jane.com for inexpensive, trendy items. True, the quality might not be outstanding, but that is what you get for a $17.99 service. Troubles with exchanges? Contact the boutique who is sending the merchandise, Jane is a reseller. Good mix of cute, seasonal items at low cost.

I order from this site and 17 days later I got an email saying one of my 2 items was out of stock and cancelled. The second said it shipped 1 week ago yet no update in the tracking online. I will never order from here again. Terrible!

I purchased a personalized burp cloth and paid $18 through a seller named " the sassy seamstress. The burping cloth was flimsy and made of very poor quality. The image was faded and will probably disappear after the first wash. I would not recommend purchasing anything from her.

I recently made a purchase that was actually refunded by Jane because the seller could not be reached. On the same date as the refund someone apparently made a purchase with my payment information for a $75.00 gift card. Apparently this is NOT a secure site even when using paypal. Beware. This is cause me many issues including overdraft fees.

I received an emailing with a USPS shipping tracking number stating my order had shipped. After 2 weeks of the shoes being in transit to the USPS shipping center, nothing was ever received. They created a fake shipping label, charged me 55.00 for my shoes and no way to call them to get my money back. I have to send "text" messages and emails to customer support, and nothing happened. Very very shady company. Stay away.

I will never buy from Jane again because everything looks nice in the pictures but ends up being total crap and you spend like $6 on shipping to get it to you and if you have problems they want you to spend anywhere from $7-$20 to ship it back yourself so you end up spending $20 just to see an item. Do yourself a favor and stay away from this website!

Jane. Com was responsive to my complaint, and processed a refund, but the vendor American Laser Crafts" has terrible ratings on the internet. I was given a tracking number on the day shipping was promised 12/22. It still has not shipped as of 12/30. I no longer trust Jane.com. They need to investigate

I ordered a couple of shirts and a pair of leggings. The sizes really way off and they dont get the colors right. It seems as if the company can find the closest thing relating to the color/ item you want from another store and gets it from there. When I received my orders all the tags were off so if you need to return something then you cant... I think some of the clothing could be used. :/

Placed order on 2/9 and was said to ship 2/15, it is now 3/1. Seller is not responding to my emails and Jane customer service is hard to get in touch with. Just sent them an email and am wiring to hear back about a refund. I paid 30$ for a dress from Country Couture Company and was going to have my daughter wear it for a photo shoot and now have paid money to receive nothing. Very disappointed

I was really impressed with this site at first. My biggest complaint is returns. I just got credit back from an item I returned in March. The only thing that I kept still had to have a t shirt under it because the material was so thin. I agree with the shipping and it is impossible to actually talk to someone.

Jane has the cutest selection of things from clothing to accessories to decorations for your home! My favorite thing to do is check their website first thing in the morning! I buy here probably more than i should... but maybe you should too!

The pictures online look much different than the products you actually receive. Also the sizes run odd - one sweater I bought was way too small and the other one as long enough to be a dress. I returned everything but it took several months to get a credit. It's unfortunate because the clothes look cute but it's deceiving.

The clothes I have purchased are cheap. Lots of my shirts and sweaters are fraying that I purchased last season. I have received items with holes and even one shirt was missing the bottom of the sleeve. Also sometimes it would take over a month to get the merchandise. The customer service is not very helpful and the cost of shipping both directions you can afford to go to a real boutique.