• iYogi

iYogi

Overview

iYogi has a rating of 3.18 stars from 299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iYogi most frequently mention computer problems, technical support, and many times. iYogi ranks 5th among Computer Repair sites.

  • Service
    47
  • Value
    44
  • Shipping
    25
  • Returns
    26
  • Quality
    42

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

  • I am glad there are people like iYogi for me to use to solve computer problems.

Critical highlights

  • Tech support scams are a national problem with local ramifications.
How would you rate iYogi?
Top Positive Review

“Computer tuneup”

James s.
9/4/18

I had Ane for the fix. She's doing a great job. It was over my head and she is soon determined that I needed help and It's wonderful."

Top Critical Review

“Iyogi scammer”

Carlos D.
10/2/20

Iyogi team send me an email from <*******@gmail.com Thanking me for the purchase of a new technical support plan, when I I told them that I did not purchase anything from them in years, they asked me to go inside my computer in order to refund the money, I almost fell into the trap! But I hang up and check my bank account, nothing happened and I contacted my bank and found them what happened, Yogi still call me today if I wanted my refund, and I hang up my phone, I checked online and I found that Yogi is no longer in service, I'm worried they have my information

Reviews (299)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (21) computer problems (17)
Thumbnail of user carlosd208
1 review
2 helpful votes
October 2nd, 2020

Iyogi team send me an email from <*******@gmail.com Thanking me for the purchase of a new technical support plan, when I I told them that I did not purchase anything from them in years, they asked me to go inside my computer in order to refund the money, I almost fell into the trap! But I hang up and check my bank account, nothing happened and I contacted my bank and found them what happened, Yogi still call me today if I wanted my refund, and I hang up my phone, I checked online and I found that Yogi is no longer in service, I'm worried they have my information

Thumbnail of user mattp186
1 review
2 helpful votes
February 27th, 2019

I used them back in 2013 which they did fix my computer, however I do not even have that computer anymore and they bombard my phone with calls. They are very rude and will not answer questions, when I ask for a representative they just hang up one me. Just recently they have been calling from and "unknown" Number and my service provider can not do anything about it.

Thumbnail of user jrocks1
1 review
0 helpful votes
June 20th, 2019

If I could give zero stars or negative stars I would. This is possibly the worst company I have ever dealt with. They are all scammers, cheaters, and persistent on making life miserable with contacting me constantly after I initiated the first call to them. I am sorry that I ever did and now blame Apple for suggesting them. They are trying to refund me $299 and want to get into your computer to do so. I have never paid them $299 so I know they are full of crap. After going online recently I now know that there were hundreds or even thousands of others that are having the same experience. STAY AWAY from this crooks.

Thumbnail of user anned264
1 review
1 helpful vote
October 1st, 2020

Iyogi scammed me... I'm embarrassed I fell for it. Said they charged me, for a service I did not apply for. Said in order to uncharge me I had to fill out a form. Only accessed by them. I told them I would not allow them to share my computer and they agreed but then they did. Got all my info and then transferred $4790 into my checking, instead of $470. Tried to get me to buy gift cards to pay them back. Spent the whole day fixing my computer id's and bank accounts. These guys are from India, and I surmise get off on ripping people off cause they have small $#*!s. Peanut size. I'm not trying to be funny. These people are the scum of the earth. The lowest on the food chain. Stay far far away from them and don't be stupid like I was. They did not succeed as someone clued me in to the gift card scam. I only hope they read this, these infectious low life men with peanut size $#*!s. Please, stay away from iyogi. All there emails, there phone numbers all disappeared. Their final comment to me was they would wipe out all my bank accounts. I pray that karma follows them for what they put me through. I only gave them one star because apparently I have to pick one to review but they don't deserve even one. Shame shame shame on you.

Thumbnail of user charlesleyt
1 review
4 helpful votes
December 11th, 2018

I had a contract with Iyogi for a couple years. Then a couple years ago they informed me they could no longer honor the contract. They did not, however, refund any money. I am now getting calls purporting to be Iyogi employees wanting access to my computer so they can refund my money. I do not believe they are Iyogi employees, but scammers taking advantage of the Iyogi lawsuit. I simply tell the scammers that if they are Iyogi employees then they know my address so just send me the money, and hang up.

Thumbnail of user benjamind80
1 review
1 helpful vote
August 8th, 2018

I worked for them as an onsite tech, the pay was already super low. Then when they got banned from doing business in the US I never got my last 1 1/2 weeks pay. Also they still advertise and take calls from US... WTF!

Thumbnail of user jerryw147
1 review
1 helpful vote
March 26th, 2018

I used them at one time and had okay results... now they keep calling me and will not take my number from their call list. They have all been rude and interrupted me continually. I wish there was a way to make them go away and stop interrupting my workday.

Thumbnail of user raynaln
1 review
9 helpful votes
January 20th, 2017

I have been an original client of IYogi, and still have a contract that goes into 2018, which they refuse to honor. In the beginning they were good technically, even though they tried assiduously to upsell every time. They have since degenerated into a complete scam and now resort to the tactics of computer scammers. MANY STATES HAVE FILED LAWSUITS AGAINST THEM! Avoid them at all costs. Sad to say they are a disgrace to Indians! If it were possible to give them LESS than 1 star I would!

Thumbnail of user dianea44
2 reviews
9 helpful votes
June 9th, 2017

I had iyogi for 2 yrs and then cancelled it back in 2014. Last night i had a phone call from them saying my info on my computer is outdated. I do not know how they got my new number. I hung up on them but i know they will call back again. They cost way to much money and they didn't want to refund my money back in 2014. They are useless and i would not recommend them. I have bask now for 2 yrs and they do cost money when you are on a fixed income. They to are getting cancelled. I have verizon and they will work on my computer no extra charge.

Thumbnail of user pinkl14
1 review
4 helpful votes
January 4th, 2017

They wont stop calling me after I asked to be removed. Their service sucks. I would never trust them with my info or computer runnnnnnn

Thumbnail of user eileenc17
1 review
8 helpful votes
January 2nd, 2016

Why haven't you refunded my money yet? It's been over 2 months... too many lawsuits? What hope, if any, is there on getting resolution to the myriad of issues with this company? Is the U.S. Attorney General taking any action to shut down this money thieving sorry excuse for tech service? This is will be my third web site filing a complaint and the next step is filing with my state's AG. I can't believe they STILL post a Better Business Bureau accreditation symbol on their web site. Talk about FALSE advertising!

Thumbnail of user abhiskekg
1 review
26 helpful votes
April 30th, 2016

Hi, I am an Ex-iYogi Employee, iyogi has not paid it's employees for last 6-7 Months and is under Millions of Debt. The company has now resorted to Fake/Unethical/Incorrect Sales. There are only couple of employees now who are left. The only person responsible for this is the CEO Mr. Uday Challu. They have brought us to such a state that quitting was the only option left. Nice tactics Mr Challu not to pay your employees and bring them to such a stage that they quit in pain, while you live your life lavishly. You are pathetic and dirty beyond words.

Thumbnail of user richardb283
1 review
4 helpful votes
January 10th, 2017

Used this service for 2 years. Just OK- always wanting to sell more products. Have received at least 3 calls a week for over 2 months advising they are either not compatible with Windows or they are no longer supplying product and must refund money. They wanted to get bank information - no way. I have removed program from computer but they still call and say they must gain access to computer to clean up computer so it operates properly and to increase security. I told them to send me a refund check. They can't /won't do that and will not apply a credit to a credit card. Computer works fine without their program.

Thumbnail of user erics209
1 review
6 helpful votes
March 28th, 2017

After numerous problems with their service including trying to sell me unnecessary software and hardware, I uninstalled their software. Since then I've received an increasing number of phone solicitations from a call center asking for access to my computer. Currently I receive 3-4 calls every day from unknown numbers, no caller ID, numbers missing a digit, and Dummy numbers from all over the United States. No matter how many times I ask them to stop, the calls only increase in frequency. Last week someone from iYogi gave me the email address *******@iyogi.com with instructions on how to cancel my membership. My email bounced back as undeliverable. Today, their representative asked me to pay them $100 to have my name removed from their systems. He said five of their technicians would be assigned to the task and it would take them less than eight hours. How do we stop this harassment?

Thumbnail of user irenem31
1 review
16 helpful votes
March 1st, 2016

Never deal with overseas support companies! They took the money in advance for five years and just fricking disappeared! SO UPSET...
Who do I turn to now with this issue?

Thumbnail of user bettyd44
1 review
6 helpful votes
June 28th, 2017

I had no problem with my computer in 2015 when I received a call that said it was from Microsoft. I was told I had a virus and before i knew it I was authorizing someone from IYogi to take over my computer. After being shown online bogus lists of virus on my computer I then lost $200 for a protection contract. Then I had trouble with my computer. After taking it to be de-bugged to a local Tech I was told this was all a hoax. Every day now I receive a telephone call from them even though I have told them do not call me again. At this point it is harassment. I intend to report them to the FDC.

Thumbnail of user paulf119
1 review
1 helpful vote
January 13th, 2017

I have been a customer of Iyogi for a number of years. They always tryed to sell something, however, they used to be VERY good at fixing problems. Something happened and they stopped being reliable. They called again today, but when I said I still had a contract with them, the call ended with a promise of a call back. I dont trust them anylonger.

Tip for consumers:
They used to be 5 stars across the board, they changed in August of 2016. I do NOT reccomend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kerryw33
1 review
5 helpful votes
December 1st, 2017

This guy who claimed to be Frank Walker said he was from Windows and wanted to give me a $199 refund for services that they had provided in the past. He proceeded to tell me that I would get the refund if I downloaded Team Viewer, which started to do. Then I became skeptical as I remembered this No Caller ID number calling over and over and over. When I told him that I did not want Team Viewer, he told me that he has access to my computer and will block it and that it could never be used again. At that point I was so angry I told him that I was going to call the people at windows and report him. Actually 0 stars, this company is rude and it is a telemarketing scam!

Thumbnail of user joed78
1 review
23 helpful votes
May 22nd, 2015

Fraudulent organisation. Be very Careful with Iyogi. Do not provide them with your VISA credit card number. I utilised Iyogi in May 2014 and paid with a my VISA card. In May 2015 they have charged by VISA Card again for the same amount - withour my authority. I have not spoken to Iyogi for 12 months, however they have charged by VISA with no authority. I have not asked for any additional help. BEWARE!

Service
Value
Returns
Quality
Thumbnail of user devendrar
1 review
3 helpful votes
July 23rd, 2016

So my computer had a virus, so i been subscriber for years now, and guess what when subscriber expired the called obviously to renewed it!. So now my computer came down with another virus and i spend a hold half hour on hold just for a technician. He was so rude! And update my computer spend hours resolving god knows what, and until now it didnt even get resolve. Avoid iyogi they scams!

Thumbnail of user joseu3
1 review
10 helpful votes
March 12th, 2016

This company said if I wasn't happy I could cancel at any time. I cancelled only an hour after signing up because I couldn't understand the rep. I was transferred to a supervisor who tried to tell me I couldn't get a refund to which I said "you are wrong my friend, read your statement". Angrily he hung and and I called my bank to retrieve the submitted payment. Two weeks later my bank notifies me of possible fraudulent charges that are trying to be made to the card. When I asked who it was they said a company names IYOGI. Stay away!

Thumbnail of user derekj11
1 review
13 helpful votes
January 2nd, 2016

Iyogi is going down the drain very quickly. It is a sinking ship...

In 2014 and 2015 they failed to pay there employees on times resulting in departure of there support and sales staff. As of January 1st 2016 most employees have not been paid for last 2 -3 months so employees are refusing to login or not coming to work at all.

As a result iYogi is forcing there trainers and sales staff to take tech support calls now and you wonder why support sucks. These people have no experience in tech support so they are doing best they can with no training.

I would be highly surprised if this company survives 2 months from now.

Save your money and looks for alternate solution.

PS. I know all this because I know someone who works there.

Thumbnail of user rong100
1 review
6 helpful votes
June 2nd, 2017

I keep receiving calls from iYogi every day saying they will refund my money, but I have to go www.teamviewer.com/en to get my money back. I refused to go to their site and I said to them if you are going to refund my money, just refund my money, you have my address and phone # and just do it, and they hung up the phone on me.

Service
Value
Quality
Thumbnail of user johnc776
1 review
5 helpful votes
July 13th, 2017

Add another person critical of iYogi's services. Very angry at what they have done. To avoid any slander claims can only say I will never use them again and others should take note.

Thumbnail of user brucez4
1 review
8 helpful votes
January 12th, 2017

I spoke to an IYogi support person as my files were Encrypted after they accessed my computer. They called me back and I asked if they had the key to Cryptolocker, he would not answer the question but wanted access to the computer.
I continually asked if they had the key as I didn't want him on my computer again. He would not answer the question and hung up.
WARNING
DO NOT LET THEM ACCESS THE COMPUTER AND DON'T USE IYOGI SUPPORT.

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From the business

iYogi is an independent provider of consumer technology services. Setup in 2007, iYogi has over 3 Million users across 11 countries and a team of 4000 certified technicians who troubleshoot technical problems with computers, smartphones and mobile computing devices like tablets and iPads. iYogi is one of the largest brand-agnostic tech support providers has an A+ rating with the BBB. With Good Karma as the foundation for doing business iYogi is very open to feedback and puts customers first, always.

Company Representative

Thumbnail of user umangc
Chitralekha S.
Manager - Active Response Team

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