"new" website requires me to reset password with every login (still). Doesn't remember entered addresses but does remember credit card info even when the "remember" box is unchecked.
difficult time logging in and setting up payment/credit card. member for many years and old info must have been lost.
Navigating the checkout had me going back to select something I missed, a few times. Each time, it dropped some of my info. (I've been spoiled by B&H and Amazon.)
Your new website makes it very difficult to find the Epson ink I'm trying to buy. Then checking out is very difficult. It used to be so easy! (Not to mention you used to offer free shipping on orders over $99 but not it's $149!!)
I thought this order was completed several days ago. Nothing alerted me to the fact that it was not.
it would be nice to have the product number listed in the name so you know you are getting the right one.
I was waiting for the package in my office, and checked the tracking. It said the package had been left in the lobby instead of being brought up to the office. I checked the lobby and there was no package there. The lobby is unattended, and anyone could have taken it. The courier said there was a problem with the elevator, but it had been working all day. That was on a Friday. I stopped by my office on Sunday, when I am normally not open, and the package was there in the lobby. There was only one other business open on Friday, and they didn't see it.
Some Proofline products are listed as "Proof Line" (with a space) others "Proofline". Searching with one way doesn't pull up the other. Would prefer consistency so I don't have to pull an old PO and get the SKU
It was confusing and it might just have been me that was confused. But your people on the telephone were great help!
I didn't appreciate being shunted off to a "sign up for our newsletter" window while I was trying to check out. There was no apparent way to get out of it, other than to either sign up or back up & try again. In fact, after agreeing to sign up the first time, it asked again. I had other payment/sign up difficulties that simply didn't flow easily, or tell me what I had to do to correct the problem. I had to try all over, and finally got it right.
Was sent an invalid address to reset my password, so have used a different email to re establish my account. Taken way longer than I hoped for.
New website did not recognize me as a previous (longtime) customer. None of my order history or company information was there... EVERYTHING had to be re-entered... NOT good.
It's pretty inefficient to have to reset my password every time I visit your new site. I'm not really a huge fan of your new website organization.
After finally finding the note card stock I was looking for and placing my order, I found out the next day that they were not in stock and had no schedule for delivery. This forced me to purchase a different product that did not match my inventory and had to be fed into my printer 1 sheet at a time with lots of misfeeds.
I'm not the happiest camper right now but your staff did work hard to help the situation.
I've bought lots from ITsupplies, and found that I had to open an account again. Also disappointed about the high expense requirement for free shipping. (I'm ordering stuff I don't really need right now, just to avoid the shipping charges. Hmmmm.)
when first went to look for ink cartridges by printer was unable to find. had to start search over each time to add cartridges to cart, the select needed supplies and add to cart option was not available.
Customer Questions & Answers
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business