iTech Deals

Purchased Refurb Chromebook. Took 2 weeks to get, when it finally arrived, it looked used - poor condition. Large scratch across center of screen and the frame was totally beat! Emailed with Tina - Customer service. She requested Pics. After sending pics she spoke with her manager and got me a return label. As soon as they received the return unit, Tina authorized a replacement, which is now in the works. Hopefully will receive a truly refurb'd unit and soon. Will update review once replacement is rec'd

My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!

These guys post listings as if the items are new, but at the VERY BOTTOM of each listing is where the fine print states the item has "heavy signs of use and cosmetic blemishes, examples of which are: scratches, scuffs, dents, hairline cracks, dings, bright pixels, missing parts." Don't be fooled by these clowns. What they ship you will be garbage.

My address was off by one number and USPS returned to sender. Stacey from iTech helped get it back out to me so customer service was great. As for the product, an iPad, it looks and works brand new and I saved lots of money buying a refurbished item from iTechdeals!

I purchased a laptop from them October 2023. When it was delivered the screen was loose and separated from the cover. I contacted customer service the day I received it and we've been going back and forth until today. Laptop was returned and no refund yet.

I ordered chrome book which came in extremely bad cosmetic condition with a big line at the center of screen. Upon reaching out to the support team they asked to sent it back on my own cost as the item is not "Defective". Even though I tried to convince and shared the photos of item handled so badly in past, they still refuse to take it back at their own expense.

STAY AWAY from them as the are selling extremely poor condition products terming them as refurbished. Very bad experience and wrote this review to save money of other people. Don't fall in their trap.

Very bad customer service. Got the refurbished item damaged and they are not accepting it as defective. Also not sending return shipping label.

I had 2 separate orders with 2 items in the first and 1 in the second. I only received 1 item of the 3 items. Turned out, somewhere in shipping only 1 tracking number was assigned for all 3 items (so both orders had the same tracking number). Stacey, iTechDeals.com Customer Service Specialist worked with me to find the problem, locate 1 of the items and refund me on the other item (because it was lost in shipping). I would definitely buy again from iTechDeals because of their stellar Customer Service Department! Thank you, Stacey!

They sent me a refurbished computer that had at least 10 chips out of the screen, right across the middle. I never even tried out the computer, it was so distracting. After a 3 week process, they said I could send it back but I would have to pay for shipping because it wasn't defective.

When asked if they would send it out to someone else as is, they replied, "No, we won't do that."

So it's good enough to ship to me but not to anyone else?

Ordered quite a while ago. No correspondence. Then I email for information. As others have mentioned, I received a USPS tracking number that contains no information. I again reach out to ask what is going on. Not kidding, here are some of their responses "I am not sure what exactly went wrong", "I also regret to inform that we are unable to cancel the order at this stage", "contact me if you don't receive an update in the next few days". Don't do it.

I ordered the 11 and 1/2 in Dell Chromebook. Received it in a very timely manner and was very happy with it. It was in very good condition with a flawless touch screen. I am so thankful that I found out about Itech deals. They answer you promptly and are very courteous. You won't go wrong dealing with these people.

I am beyond disappointed in the customer service or shall I say lack of. They are a scam company! They show photos of one item and mail out something completely different and expect you to pay the shipping! I emailed over a week ago, one day after receiving the crap they sent. It has taken them a week to get back to me. Will enclose photos of the items that they advertise on the website and what they sent out!

I was so disappointed in my Apple Laptop when it arrived! It was packed in a flimsy box, with just one sheet of bubble wrap and no other padding. The box was a mess when it arrived. The laptop looked like it had not been even touched let alone reconditioned. I plugged it in to charge, and boy did it get HOT. When the green light came on, I was excited! Went to turn on and nothing! Nothing! I'm returning, so I'll let you know how that goes.

I ordered and received an item that seemed to have a problem. Contacted customer support (Susan) who gave me the option to get a refund or replace the ite. I replaced it. The replacement arrived and seemed to have the same problem. I tried various things and discovered why it appeared not to work but really did work. Shared this with Susan who thanked me and said they would add the "solution" to the documentation. A great working relationship.

Bought an item that my secret santa picked from this website (which I was very weary of in the first place), ordered it almost a month ago and the item still has not shipped out or cannot be tracked. I received the "shipping" confirmation from them 2 weeks ago and the dhl tracking number is fake.

DO NOT BUY FROM THIS SCAM SITE THAT WILL TAKE YOUR INFO AND CC NUMBER.

I've reach out to them via email and their contact form on their website without any response. If you try to call them at *******010, it's busy.

I will be doing a chargeback on my cc and having them blocked.

I purchased 2 Apple ipads for my children for Christmas last year. Neither one of them worked. When my daughter contacted Apple she gave them the serial # and was told they were not an Apple product and probably came from a Chinese sub par clone company. Itech told me 30 days had passed and no refund nor was I eligible for an exchange. Lousy customer service bait and switch on the product.

I think this platform is very good and I really liked it. I ordered an item recently but mistakenly got a faulty piece and later I contacted the customer service executive and my problem was resolved without much clarification. I have to admit that they have a really strong customer service.

Received a fantastic laptop other than the keyboard was defective. I contacted iTechdeals to make them aware. They were responsive and prompt. They issued me a shipping label and allotted plenty of time (14 days). I shipped it back and they issued the refund. I know refunds are not always an easy process but iTechdeals was great to work with! Thank you for making the situation right! I will order from your site again.

I purchased 2 iPad mini and was totally misled. The description showed the current value at $299 selling for $49. Total b. S. The computers are worthless. They are generation one. They imply the are new. Now it will cost more in shipping to return the I paid. Total garbage. After looking closer at their products it is clear they are selling junk and make it difficult to return. Don't buy anything from these scam artists.

My family need some better quality masks and it was very difficult to source any. I saw an AD from iTech and they looked of good quality and a good price. They are just what we needed and this company is one of the few not price gouging. I also had questions on shipping and I received a reply very quickly. I also received a follow-up email after receiving my order asking if I had any questions... that is a nice touch. I truly felt they care. Great customer service. Thanks Susan!

I never received my shipment, and have been back and forth with them since Feb trying to get a resolution. They constantly make excuses to delay any action and now for past 2 months have only got a 'we're looking into it' response. This is all after 3 months of delays that they 'looking' into it with the carrier and other excuses. I still don't have any resolution and no longer getting replies, RIP OFF!

Purchased an iPad Air, first generation. The iPad came in the time promised and in incredible shape.

Pretty sure they pulled this out of the secondhand store's dumpster and then dropped it several more times just to be sure it has the look of garbage. I had even paid extra for expedited shipping which was not expedited. Seriously, stay away from this company.