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I ordered and received an item that seemed to have a problem. Contacted customer support (Susan) who gave me the option to get a refund or replace the ite. I replaced it. The replacement arrived and seemed to have the same problem. I tried various things and discovered why it appeared not to work but really did work. Shared this with Susan who thanked me and said they would add the "solution" to the documentation. A great working relationship.
Tip for consumers:
Use customer service
Products used:
10’ charging cord
John B.'s review of iTech Deals earned 15 Very Helpful votes
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My second time ordering from them within 3 months and I will continue to do business with ITD!...
My address was off by one number and USPS returned to sender. Stacey from iTech helped get it...
