Italist
About the Business
italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy. Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 40% less—so italist always provides the best value. Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don’t offer free returns at this time. Please read our Returns Policy for more details.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Italist has a rating of 3.4 stars from 281 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Italist most frequently mention customer service, shopping experience and best prices. Italist ranks 8th among Designer Clothes sites.
Received original and new products. Same as shown in images. Delivery is super fast. Shipped in 7 days from Italy to Malaysia.
Loved this site until I recently had to return something and the return could cost $150 because of shipping+tax+customs fees! Thats crazy...
Dear Julia,
Thank you for your feedback.
We are really sorry about your experience and we understand your complaint
Easy and great service. The process of checking out was really streamlined. The fact it takes apply pay is a big plus!
Thank you Chip!
Had never used Italist but will 100% be returning as a customerHave already told others to do the same. Thanks, Italist!
Dear Trent,
Thank you for your review. We are glad you are satisfied with our services
Great opportunities to find some nice items at a good price. Many luxury designers for everyone. The shop also looks good.
Dear Karolina, Thank you for your business with us and your review! We import original luxury products directly from Italy's best-CURATED boutiques where prices are lower (up to
Everything was like I expected, the product and shipping was so fast. Perfect site for all u need to buy
Thank you for your review Nathaly,
We are glad you are satisfied with our service.
Best regards,
Claudia F.
My order shipped fast, had a very good price tag and the support was amazing. Definitely a 5 star experience.
Dear Svante,
Thank you for your review.
We are glad you are satisfied with our service.
Best regards,
Claudia F.
I have found awesome deals on their website. The shipping was fast.
I buy all my designer clothes from them.
Thank you for your review, Ziad!
Hope to see you again soon.
-Allison
Second ot third time ordering from italist, and they're good. Packing and getting out for international delivery, no issues.
Italist offers a nice range of items at the best prices. Shipping is super fast. Customer service is stellar.
Dear Tracy,
Thank you for your feedback. It's great to have you as a customer
Speedy delivery, item very carefully and nicely wrapped, plus the price was very competitive. I would definitely order again!
Dear Magda,
We are glad to hear you have been satisfied with our service.
Please note that we have on average prices up to 40% cheaper than the average market price for your future orders, but we do not offer free returns.
Best regards,
Claudia F.
Fast shipping. Great prices and products. I have been a customer for years and I'm always so satisfied with the service I receive.
Dear Maria,
We are glad to hear you have been satisfied with our service.
We are constantly working with couriers to improve the service.
Best regards,
I found what I wanted at the lowest price of any competitors and it was at my door within a couple days. Can't ask for more!
Dear Kilian,
Thank you!
We are glad we did a decent job!
Here you can find more information about our pricing
Good deal. Fast shipping. The parcel was wrapped securely. It was a nice experience to shop at italist.
Dear Jessica,
Thank you for your feedback.
We appreciate it.
Best regards and stay safe❤️
Claudia F.
Excellent quality merchandise, for excellent price. Will continue to be a loyal customer. Thank you again, Italist staff.
Dear Robert,
Thank you for your review and for being our customer. We are honored
A very, very bad shopping experience! I spent a lot of money to bought bag! But by the time I received it, it was damaged! I immediately took the photos and informed them of the service, and they asked me to send the bag back and get a refund! But a few days later, they received the package and didn't agree to a refund! And mandatory for me to buy this bag! The matter is not resolved, They were ready to send me this damaged bag again! They put consumers at all risks, and consumers don't feel safe shopping here！I don't agree with their behavior very much：
1. They never asked the boutique partners why this is the case? Why don't the boutique partners use any collision prevention measures when packing valuables？！
2. They never asked the courier company, never conducted a survey of the courier company！
3. They never carefully checked and sure the photo and information their partners send them is for the bag they bought for me！They don't know determine that the photos sent to check by the partner were taken before the time of shipment to me！ Usually in a boutique the same item will have a lot of inventory, They don't make sure that the boutique partner is not cheating！
4. Usually merchants because of a day's shipments are very large, will not give every items to take pictures! They don't check the boutique partner is acting strangely or not！Why take a picture in before shipping? Why don't to deliberately pack this valuable item for collision measurement? Why don't contact couriers and take no responsibility when consumer receive damaged item? And very quickly disagree with refunds? All things they didn't have to determine！
5. They should apologize and refund when Consumers receive a product that was Damaged! If their boutique partners have problems, they should communicate on their own, rather than letting consumers buy damaged goods and take responsibility
I have the right to suspect that online store intentionally sold damaged items and deceived consumers！
Dear Anke,
We are very sorry to inform you, we were unable to accept your return.
For expensive items, our partners are requested to take picture of the product before they ship it. Our partner boutique has provided us with pictures of the bag before it was shipped to you and in the pictures the bag is intact. You can find it attached to the reply received from our customer care.
The product we received is not in compliance with our policy and unfortunately, we cannot reimburse you at this time. Please note that our terms and condition say"..." Items must be returned unworn, unwashed, unironed, unused, and undamaged."
Please don't hesitate to get in touch if you have any further questions. We are here to help.
Best Regards,
Claudia F.
The purchase process was good and I received my shoes very fast. I have bought a few times and I'm always satisfied
Dear Leslie,
Thank you for your feedback!
Best regards and be safe!
Claudia F.
Great customer service and prices! Love the items on the site! I would reccomend Italist to everyone!
Dear Seena,
Thank you for your review.
We are glad you have been satisfied with our service.
Best regards,
Be safe!
Claudia F.
It was delivered in a few days and the product was great - well packed, original, beautiful sandals!
Dear Ilona,
Thank you for your review!
We appreciate it.
Please find here more information about our packaging and what to expect with an order
Best Priced Designer clothes! Always have amazing deals! Shipping is always super fast! Definitely recommend this site!
Thank you Bluma!
Here you can find more information about our pricing model: https://www.italist.com/magazine/understanding-italist-pricing/
Best regards,
Claudia F.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Sudhakar