Italist
About the Business
italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy. Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 40% less—so italist always provides the best value. Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don’t offer free returns at this time. Please read our Returns Policy for more details.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Italist has a rating of 3.4 stars from 281 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Italist most frequently mention customer service, shopping experience and best prices. Italist ranks 8th among Designer Clothes sites.
One of the best shopping sites. In terms of price, service and shipping.
I hope you provide bags from Dior as before. Thank you
The product was shipped so fast and it arrived with all safety measures requires during this time. Amazing product and customer service. Love Italist
Dear Daniella,
Thank you for your feedback.
We are glad you are satisfied with our services.
Best regards and stay safe!
Claudia F.
I ended up buying a moncler jacket on December 12 th and it just arrived. Really nice and fast delivery. Great customer service! Thank you Italist!
Hi Maquel,
We are sorry for that. You are right, this shouldn't have happened.
A representative of our customer care is reaching you to compensate for this inconvinient.
THank you,
Claudia F.
I had a great experience for the first time and am very pleased! Great discounts! I'm ordering a new one soon!
Dear Zora,
Thank you for your feedback.
More (useful) info about our business model here https://www.italist.com/magazine/italist-shopping-in-italy/
Best regards and stay safe!
Claudia F.
Beware! These people are crooks, they kept my hard earned money. On 4/9/2020 I purchased a Balmain Blazer. The Blazer arrived Faulty, wrinkled, with lint on on the fabric and a noticeable stain on the collar. The blazer did not seemed new. I immediately requested a return label from Italist and shipped the blazer back as directed and requested a full refund. To my surprise Italist only refunded part of my money. Sent several emails to customer service, some I received a reply from Lorenzo who did not specify how much my refund would be only advised it was going to be refunded within 48 hrs, Lorenzo never replied to my last email requesting the full refund paid for a new blazer totaling $1084. 57. Italist refunded the amount of $ 933.69 keeping $150.88 off my money. This is a ripped off they have the blazer which they will resale and kept money that is not theirs, they claim the money is to pay for return shipping costs and for duties and courier fees which I as a customer should not have to pay for a defective item. These charges are also weird when they are located in Los Angeles. Please DO NOT BUY FROM THIS PEOPLE, UNLESS YOU ARE READY TO LOOSE YOUR MONEY!
Dear Miryam Kone,
We are sorry about your experience and we understand your frustration.
We always grant the quality of our products.
As you know we aggregate more than 200 of the best boutiques and in case of a defect, we always ask images where we can clearly confirm that our tags have not been removed and the defect. In your case, this hasn't been possible because you didn't send images requested and we can't grant a full refund until the product has been received from the boutique. Once the boutique will confirm the product we will be able to move forward. Please follow up on the instructions from our customer care that is handling this case for you.
Best regards and be safe! ❤️
Claudia F.
Amazing site amazing service amazing products will differently have u dripping for a great price it cost to look good
Thank you!
I love shopping on Italist. Their interface is easy to use, prices are unbeatable and returns are incredibly easy.
Dear Joanna, Thank you for your business with us and your review! We import original luxury products directly from Italy's best-SELECTED boutiques where prices are lower (up to
I love this.
I'm happy to have a nice shopping.
It is a shop I want to use again.
Thank you very much!
Thank you, Eri!
Best regards
Claudia F.
This is really the best platform to buy luxurious brand. I've been using this for several years now. And always happy with the products that I buy.
HI Nerses,
Thank you for the rave review
Quality is absolutely superb! Many options and different designers to choose from. Delivery is quick and returns if necessary are super easy.
We're so happy to hear you had a great experience with us.
-Allison
I love shopping at Italist it's such a easy experience everything is smooth sailing. Shipping is quick and returns are very easy!
Dear Zeina,
Thank you for your feedback!
Best regards and be safe
Official, Authentic, Real good Designer clothing. Shipping is fast and the website is secure, and keep good sales going trustworthy site
Dear Ray,
Thank you very much for taking the time to provide your feedback
Amazing price and amazing shipping especially in the worldwide crisis we're in. Italist is second to none!
Dear Edgar,
Thank you for your great review.
I found what I was looking for, I had the blouse but I was missing the skirt! Italian had it at a great price, great quality and fast!
Dear Maria,
Thank you for your feedback.
We are glad you found what you were looking for!
❤️
Italist has the best prices comparing with other sellers on the web also has the best customer service ever
Dear Rania,
My name is Claudia, and first of all, I would like to thank you for taking the time to provide your feedback!
We aggregate more than 300 Italian luxury retailers, each one has its inventory, and the same product may be listed by different partners at a different price.
Thank you for the tip.
Best regards,
Claudia F.
Very happy with the purchase. With tracking record on top of the purchase experience, the transaction went through smoothly. Happy with it!
Dear Arthur,
Thank you for your feedback.
We are glad you have been satisfied with our service.
Best regards,
Claudia F.
I've now received my second order in two weeks. They are awesome! The prices and the quality of the goods are perfect. Will buy again soon!
Dear Spencer,
Thank you for your review we are glad you are satisfied with your orders.
Please find here more information about our business model: https://www.italist.com/magazine/italist-shopping-in-italy/
Best regards snd be safe!
Claudia F.
Price was incredible, best on the market! Shipped asap and arrived really quickly! Will definitely be shopping Italist again
Thank you for your review!
Lovely choice and we hope you enjoy it.
We hope to see you again soon.
-Allison
I love this site to much, different brands, new collection, and good sale
My last purchase was valentine handbags
Dear Fatima,
Thank you for your review.
We are glad to hear you have been satisfied with our service.
Please note that we have on average prices up to 40% cheaper than the average market price for your future orders, but we do not offer free returns.
Best regards,
Claudia F.
My experience with italist is way better than I had with the previous ones. I would recommend these people to anyone.
Thank you for your review Luna!
We are glad you have been satisfied with our service.
Best regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Reem,
Thank you for your review.
We appreciate it,
We are adding more and more Dior.
Stay tuned!
Best regards and be safe!
Claudia F.