I was sent a bag that was scratched and the handles were completely bent to one side, so contacted Italist to let them know. I was told I could ship it back and I would receive a full refund (as I should under these circumstances). Refund was processed and there is a difference of $220 they aren't willing to pay. I'm not sure what exchange rate they are using but clearly it is in their favour. I shouldn't be out one dime for something that was damaged. They tried to say they would give me a discount on a future purchase but why would I want to buy again from a company when they sent me something already damaged? SCAM so spend your money elsewhere!

I tried the item on in the store before purchasing online so knew exactly what size was needed. The item I received with that same size was much smaller than expected for some reason. The return shipping is $80 which is 70% of the entire purchase. Customer service had it resolved for me - will shop again

So I was skeptical of ordering from this website because I seen mixed reviews but I decided to test my luck lol. My order came within 3 days and the inside of the boots was not lining up properly for me. I emailed them ASAP and they responded to me within 4 hours letting me know I can return my order and will be FULLY refunded. I'm leaving this review to say that once you see something wrong with your order they will handle it ASAP. I was refunded within 3 days. I will definitely be shopping again!

I've been searching for a saddle bag for very long. They are either too expensive that I can't afford or price is under $20 of lousy quality. I saw this Stella McCartney shoulder bag on a website that's cost nearly $2k which obviously is way over my budget. I was checking many websites carrying this bag but all were about the same price until I saw this bag in Italist! I knew I've to get it immediately cos the price is PERFECT, within my budget and saved me around $1k! Isn't that a good deal? I paid for the bag at a very good price, received my bag and happily using it!

I bought a pair of shoes for my daughter for Christmas, they did not fit and I wanted to exchange them for the correct size. Because it was outside the 14 days of when I received the shoes, Italist would NOT allow me to exchange or return the wrong sized shoes. I am now stuck with an expensive pair of shoes my daughter cannot wear. I am very upset at italist inability to serve their customer and ruining a Christmas gift for my child. I would think Italist would understand that the purchase was made before Christmas, we did not try them on as it was a surprise for my daughter, and we had to wait for Christmas to open the package, and that there was not an exception made around a holiday purchase.

Purchased a couple items and very satisfied, I initially had some issues with return terms and the Italist team resolved all my issues. This is an excellent designer bargain site!

Bought some UGGS from Italist which was the last available pair of these boots in stock. These uggs were a christmas gift that I purchased on 11/23. On Christmas these boots were opened and unfortunately were the wrong size. Contacted Italist the day after Christmas to see how to exchange. Italist will not take returns after 14days no change in return policy for holidays. Do not buy from this place unless you plan on opening right away.

Their prices and discounts are unbelievable. The products are authentic and the delivery fast. Overall, great shopping experience.

Always a good selection and sizes available. Good prices too. And often I can find things here that I can't find elsewhere. Also, the process is very streamlined and easy.

This is really the best platform to buy luxurious brand. I've been using this for several years now. And always happy with the products that I buy.

One of the best stores in EU if it comes about customer service and overall vibe. You can find things in here that aren't anywhere else around. Best service and fast shipping!

Very user-friendly platform, offering a range of clothing options tailored to everyone's needs - love it!

I always find it difficult to shop online as I don't know if the clothes would fit me or not. But shopping on italist was the best decision I ever made. Quality of the clothes is top tier and the excellent customer service. I would definitely recommend it.

Great choice and lowest prices Would definitely shop again with italist

I really like this thank you Italist really enjoy the products! Thank you very much Italist love it

Quality is absolutely superb! Many options and different designers to choose from. Delivery is quick and returns if necessary are super easy.